Hotels.com – False advertising

We booked a room based on reviews and pictures. The hotel was NOT as stated. We were NEVER informed that the hotel was under renovation. The hotel was a total and complete DUMP! The room was NOT CLEAN and even had bug bait stations placed behind the toilet and in various places in the room. That says enough about the hotel. We DID NOT stay at this hotel but were required to forfeit a one night stay. I will NEVER use Hotels.com again and would advise no one else to use them!