Hotels.comdouble charged for room - got to pay higher charge

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a verified customer
Verified customer

My family and I booked a FOUR-PERSON hotel room at the Hilton Hotel in Times Square, NYC for April 21-23. I made this reservation on March 22 with (AKA Expedia) for $899. twice confirmed my reservations, as recently as two days before I arrived at the Hilton.
Upon arrival, we were told that the hotel did not have our reservation. In fact, they showed me an email saying that the reservation had been canceled on March 31.
The manager there was able to find us a room to accommodate us with a THREE-PERSON hotel room for $1, 060. He was very accommodating as was the Hilton in general.
Upon calling, I was informed via email that 'the hotel should never have charged your credit card' for the higher amount and should have accepted the $899.
After credited my credit card with the $899, I called them to ask why they had not refunded the higher amount that I paid Hilton, thereby leaving me with the price I had agreed to. I guess they were admitting that it was FAULT and they would only refund the amount I paid THEM.
I was very happy with Hilton, as I mentioned, but felt that should have eaten the difference, since I booked with them in good faith - BUT NEVER AGAIN! I don't do business with companies that don't stand behind the customer!!!
Bob Hanlon

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