Hotels.com

I have a bunch of free nights but I can't log in because the only option is that they send a verification code to the retired email which is inaccessible.

Repeated calls to customer service have done nothing with them stating to me they don't have the ability to change it and

Just about the worst login system out there and obviously, it was done to screw people out of already-earned free nights

I recently made a reservation on this site online paid in full. I was informed that my reservation was cancelled and on the online site it clearly states that reservations are non-refundable. However on my conformation email it notices me of my reservation being cancelled. My only complaint would be if the transaction states clearly that my reservation cannot be cancelled or changed how and why was this action complete.? With me not having any more available funds to repurchase or rebook the through the same hotel, waiting on the refund will and is causing me to checkout without funds for another room due to my circumstances.

My parents gifted me a hotels.com gift card for my christmas present, On February 1st 2024, i went to use this gift card, i opened the gift card up where it said to open, and the paper lifted off the 'Pin Number' as i opened it. Therefore, i could not tell what the pin number was to use this card.

I thought it's ok, i will contact hotels.com and they will be able to see that i haven't used this card, and will replace it, or add the total amount to my account so that i can use.

But, this wasn't the case. They told me that it cannot be replaced. I asked the question, that they could tell the money on it hadn't been spent, and i had a receipt with it, to show that it was purchased, but they still wouldn't.

£80.00 for my parents is a lot of money, and now it's something that i cannot use, caused by damage due to poor and shoddy gift cards.

Please see attached image to show where the pin number is missing. Because of the way the gift card is made (out of paper).

Hi I have 83.11 in OneKeyCash but when I go on to book a room it only shows $4.11

Please check into this. I have the print out that shows the $83.11. I need to book a room in Dec. Please get back to me ASAP. I have been booking from Hotel.com a long time. I booked under Barbara Coates then got married now Barbara McCombs

4587 S Rio Camino Loop

Fort Mohave AZ 86426

Thank you

On November 6th 2003 I was trying to book a hotel online. I thought I was dealing with the hotel directly. I found out that it was hotels.com through an email I received. I booked for 3 days and 3 days amount of money was debited from my bank when there usually is one day charge to hold the booking. I called and let them know that I did not know I was using a third party to book. Despite my pleading to have a full refund they refused to give me back $199 and only refund the amount for the hotel, and said it was a cancelation fee. My hotel was only a hour away. The booking was. 9 months out.The customer service rep was obtuse to the loss I taken. They will keep your $199 no matter what happens.I will not use this company for any booking. They made the website look like the hotel I was trying to book. I was misled and suffered the loss.

I booked at hotel stay at Expedia travel confirmation - Sun, Oct 8 - (Itinerary # [protected]).The place was not clean. I slept with my clothes on and walked in my shoes on the payment. I received 1 face cloth and two towels. I could not get another face towel until I turned it in.

Both Hotel.com and the GT hotel website said they had kitchenette and that was a lie. I was at the hotel for business. I cleaned the sink, toilet and used gloves to clean out the shower. The tub was so bad that on the last day, I put a towel in the tub so I could shower. I had been using the sink. I will remote to the proper health officials. I became ill and just stayed in the hotel. The people on the property were very scary and for the few days I went out, I came before dark. They did a bate and switch is against the law.

For years I have been a member of Hotels.com and have enjoyed the ease of making reservations and earning rewards points which I always use towards other travel.

There have been gaps in my travel, sometimes up to 18months, and nonetheless, I have been able to quickly get on the app and make reservations and have been able to apply my points without issue. Furthermore, the points that Hotels.com gave were highly rewarding - a great incentive.

That was until this week when I tried to apply my points to an upcoming trip to find out that they were expired as of 15 days ago.

This was done without warning, without an email warning me ahead of time that the points were expiring, and nothing on the app or the website states that the points are only good for one year.

Since Hotels.com merged with OneKey it's been one horrible experience after another and this is the biggest one. There's no incentive to stay with this service when my rewards points expire - unlike the competition

- I had 7 stamps on my account that were going to expire on 23 September 2023

- I therefore booked 4 nights in August 2023 so that the stamps (nights) would not expire.

- These 4 nights were not credited to my account.

D) I called the service center in August 2023 to complain, and they gave me a service number and said that the 4 stamps of August 2023 would be put on my account within 72 hours and that I would not loose the 7 nights which were on my account.

E) The service center FAILED to make this correction. Even though there was a service number generated.

F) On the 23rd of September, these seven nights were deleted from my account.

I'm having issue accessing my account. I have access to my account via your app Hotel.com which gives me all my past bookings but gives me an error code when I try to get my rewards. On explorer I more or less have an empty account?

I don't want to loose all of my rewards, probably 7-8 free nights. Moreover I've been a loyal and intensive user of your services with more than 150 rooms booked/year over at least 5 years.

Furthermore your customer service phone number in France +[protected] never never answers. If we have an issue with a booking, for example I'm in front of the place and it's closed, what do we do? Is BOOKING.COM purely virtual now?

Awaiting your response.

Regards,