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Hostess Brands
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Hostess Brands complaints 805

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M
3:49 pm EST

Hostess Brands Jumbo Donettes blueberry

The Best By date is good (Dec 7, 2022), but it tasted moldy and the inside texture looked as though it was.

The packaging was glued crooked on one side.

It was purchased from our local Dollar General when the grocery store was out of stock(about 3 weeks ago). I took a bite several days later. The next day I broke one open to see if the one the previous day was just a fluke, but this one was the same. Printing on that wrapper was J [protected] 271X 03:28 1

Desired outcome: Would like a replacement with the blueberry mini muffins. Local retailers can't keep them on the shelf.

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10:09 pm EST
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Hostess Brands Hostess apple fruit pie

Hello my name is Vicki brown and I'm writing you to let you know that I will be talking to my Attorney tomorrow about your product because I have bought a hostess apple fruit pie from the gas station called quick stop2 on Columbia highway Pulaski Tennessee 38478 and I actually took a bite of it and it was so, so hard it broke my tooth on top right off and this pie doesn't have no expiration date on it and it's just I'm not happy and now I have to go to the dentist cause of it and if you don't want to be sued please respond with an option for me that you can make it up cause this isn't the first time I have been through this. Thanks

Desired outcome: I'd like action to take place or I will sue you

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3:09 pm EST

Hostess Brands Iced vanilla zingers

I purchased this Box on Fri. 25th the Dollar General in Joplin Mo 1st & Main store now this like the third time something was wrong with the Zingers but this time some of the packages were open in a unopened box because i now dump them all out to look at them cause they've been stale so often Qualityhas been poor since company change my opinion & i loved these since i was a kid no more tho.

Desired outcome: Please Bring back homemade ingredients better quality

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12:41 pm EST
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Hostess Brands Snow Ball snack cake

On November 18, 2022 I purchased a hostess Snowball snack cake at Walmart in Boiling Springs, SC. On the second bite of the first cake, I felt something strange in my mouth, it was a stick pin (with a little pearl like ball on the end). I called your corporate office and explained the situation. They took information from the cake wrapper and promised I would receive some free coupons and a label to send the cake to them. I have not received this and am not sure what to do. I have thought about posting on our neighborhood website, but thought I would give your company a chance to investigate.

Desired outcome: The company would do a promised.

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7:37 pm EST

Hostess Brands Snowballs

I recently purchased a package of snowballs and both cakes completely lacked the cream filling. The barcode # was [protected] 6.

The front of the package read as below-

BEST BY: JAN/26/2023

J [protected]

20:57 6

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M
7:41 pm EST

Hostess Brands Ding Dongs

Bought a box of Ding Dongs at Giant foods in Chambersburg, PA. About a week ago. My favorite treat for a long time. Started to eat one and taste is way off. Smells strange and looks like they have some kind of grayish coating on the outside. The outside is pitted as well. Please be aware something was wrong with this box. Not sure if other boxes sold in the area were affected as well.

Desired outcome: Investigate and stop the bad product from being sent out.

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Barbara M Booth
Arcadia, US
Jan 05, 2023 8:26 am EST

Yep! I had same problem. Old ding Dongs, chemical taste, made me sick.

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11:37 am EST
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Hostess Brands Crunch Mini Donuts

Every time I purchase these donuts they are Stale, even if the Expiration date didn’t come yet. I always get the The bag. Also there’s only like 10 donuts in it for $3.50. I Don’t have money to waste and I’m highly disappointed. They are so hard I can use it for a Door Stop. Product Number J0929400027207. Purchased at Family Dollar in Mt. Oliver, Pennsylvania

Desired outcome: Have Better storage areas and I want my money back from all the purchases I’ve made.

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1:43 am EST
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Hostess Brands Stale snack cakes

In the past 2 days I purchased Hostess coffee cakes and today I purchased powered donuts for my grandson. All of them very stale! I have always purchased your products as my husband cannot live without them. My new grandson seems to have inherited his love of Hostess. We are a small, working family and as you know, food prices have taken a toll on us and many people in the world. Buying danish is not a priority, rather a luxury. Please help me to understand how this has happened. I know you raised the price and I can’t help but wonder if you lowered your standards. If so, I don’t need to buy your products in the future. It baffles me that it happened on 2 separate days, in 2 separate stores.

I have included pic’s of the boxes

Thank you.

Michelle Borushak

Sent from my iPhone

Desired outcome: Reimbursement

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11:30 pm EST

Hostess Brands Ding dong

One of the last ding dongs from a box bought at Sam’s Club in Pearland, TX taste poisonous. I took the first bite and noticed very little cream filling, i continued to take the second bite and something took my breath away and smelled something strange. I smelled my hand that i held the cake in and it had an odd smell. I had washed my hands maybe 30 minutes before eating the cake and didn’t touch anything in my home that i hasn’t touched before, so I know it came from the cake. I had my husband take a bite and it noticed something strange right away! We both brushed our teeth to get everything out and drank a glass of milk. I think if I had eaten the entire thing, things would have been really bad. I immediately grabbed the last one to keep from anyone else in my home from eating it and noticed the package wasn’t properly sealed. I hope to have test done on it to see if it has poison. No more hostess cakes in my home!

Desired outcome: Ok after drinking milk and brushing my teeth afterwards. I’m writing this 20 minutes after my experience.

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11:37 pm EST
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Hostess Brands Ding Dongs

Just bought a box of ding dings on 11/6/22 at my local grocery store and when I went to eat one and the smell and taste was so disgusting. They had this strange chemical taste, can’t quite describe what the smell and taste is. It’s a cross between paint and lighter fuel. I will be calling Hostess to see what they are going to do about it. The lot number on the package is G 10:51. Where is quality control? The smell is so strong there is no way factory workers can’t smell the odor.

Desired outcome: I want an answer on what the smell is from.

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Donna Gilliam
, US
Nov 22, 2022 2:45 am EST

Ditto, inedible ding dongs, chemical air flavor, ate 1, has to be explanation, should call news about this.

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Sketchy ding dong
Pearland, US
Nov 08, 2022 11:34 pm EST

Basically the same thing with the ding Dong I started to eat! It actually took my breath away and it scared me tremendously! This happened today, November 8, 2022

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B
1:46 pm EST

Hostess Brands Frosted mini donuts

In of the summer of 2022 , several different purchases. I purchased 6 bags of Hostess donettes frosted mini donuts (chocolate) every single bag the chocolate was melted off the mini donuts. This is one of my favorite snacks and I was forced to dispose of all 6 bags as a result of them no longer having a chocolate covered donut. In this last bag I saw the Hostess Quality Commitment. So I decided to send this complaint in efforts to try to recover the cost of these 6 bags I was unable to consume. I guess we’ll see about the commitment. I appreciate your help in this matter.

Desired outcome: Refund.

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G
11:29 pm EDT

Hostess Brands Stale Chocolate Zingers 10 pack

Purchased Zingers at Walmart in Gastonia, NC. Opened first Zinger the next day, 11/1/22

STALE! hard cake and looked like icing had gotten warm enough to melt; drooping down side of cake.

Have searched the box intently and can find NO best by date code anywhere!

Please advise.

Walmart 10/31/22 $3.48 223 N. Myrtle School Rd Gastonia NC 28052

TC# [protected] 6

Desired outcome: Refund or replacement with fresh product (I do love Zingers!)

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6:51 am EDT
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Hostess Brands Hostess ding dongs

I was eating a hostess ding dong at 5:00 am 10/31/2022 trying to have a quick snack at the same time trying to make breakfast for my family before school and work, and I bit into the ding dong I had just opened in a hurry and the piece I bit into caused a lot of pain , broke my tooth, and made me bleed.. I spit out what I felt in my mouth that caused the damage including the piece of my tooth. What in the world! I can’t believe this just happened! A few pieces of black hard plastic is what I spit out, and the two pieces of my tooth! I took a picture of the remaining piece of ding dong and the pieces of plastic- I didn’t want to be gross and include the pieces of my tooth. But I have them!

Desired outcome: Desired outcome! To be compensated for the damage to my teeth - the pain first of all and of course more importantly the broken tooth!

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10:15 am EDT
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Hostess Brands Hostess Ding Dongs

I purchased Hostess Ding Dongs at my local grocery store in Mechanicsburg, PA this week around October 21, 2022. I tried to eat one of the Ding Dongs but couldn't get past the first bite. I had to spit it out. The item itself had a strong chemical smell - definitely not a natural baked item smell. An hour later and I'm not able to get rid of the chemical taste in my mouth, and I'm burping up the chemical taste as well. It's almost like I ingested Kerosene.

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Alyse F
, US
Nov 04, 2022 3:40 pm EDT

I had the same problem, went to bite in and it tasted like kerosene. So nasty I was trying to cough it up and rinsing my mouth out. After inspecting it, it seemed to have some whitish fiber-y stuff like mold on it. Was perfectly sealed and within the best-by date.

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LA Nights
, US
Oct 29, 2022 8:34 pm EDT

I had this same exact issue. I took a bite before I even smelled it. The entire box is bad. Had a similar issue recently with Twinkies and mold. I'm done. Entenmann's it is from here forward.

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Isabel York
, US
Oct 28, 2022 4:48 am EDT

That's mold you dingus. If it smells off it probably is. Why would take a bite of it when it clearly doesn't smell right? Gross!

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A
10:20 pm EDT

Hostess Brands Ding Dongs

There is something seriously wrong with the twin pack of ding dongs i just bought. When I bit into it the ding dong I felt a puff of air blast, that tasted VERY STTRONGLY of chemical fumes. My first thought was it tasted like lighter fluid. I couldnt tell exactly what kind of chemicals it tasted and smelt like but it was so strong. I asked my husband to check and see what he thought of the other cake in the package, and to check mine as well. And he said both smelled very strongly of chemicals too. Im very worried of what I might have just put into my body.

Desired outcome: Please look into the ding dong twin pack batches. This one in particularly was from Edmond, Ok 7-11.

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LA Nights
, US
Oct 24, 2022 4:33 am EDT

I had a similar issue with Hostess Ding Dongs in the boxed product. I've only had one so far, but it likewise tasted of chemicals, very bad. I thought maybe someone poisoned it, but I'm still here. Also had a similar issue with a couple moldy Twinkies. I consumed it in the dark, so I wasn't aware till the taste of mold hit my palate. After turning on a light, it had random patches of mold. Not sure what's going on, but in the mean time, I'm migrating to Entenmann's products.

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2:13 pm EDT
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Hostess Brands Hostess DingDongs

I bit into a Hostess DingDong and noticed a smell so I looked at the cupcake and it was moldy on the inside and outside. I am absolutely disgusted that I ingested this, I just bought these Sunday (10/17/22) and took a bite today (10/20/22) from my local Brooklyn Park Target. They are not expired I can provide pictures of the box if needed. I will attach pictures of the moldy product. Email is [protected]@gmail.com please let me know how you intend to resolve this issue.

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Update by AMuehl
Oct 20, 2022 2:18 pm EDT

This is absolutely disgusting I ingested this, id really like a reply of how you are going to resolve this issue.

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Isabel York
, US
Oct 28, 2022 4:51 am EDT

How about you check the cakes first? Look at them and smell them before you take a bite! Moldy ding dongs smell putrid when they have mold growing on them! I should know, I had to bin 3 of the cakes when they failed the sniff test!

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M
2:42 pm EDT

Hostess Brands CoffeeCakes

Lately I’ve been getting really bad boxes of CoffeeCakes. The dates all says they’re fine but the taste, smell & texture are horrible. The cakes itself are almost rock hard & they’re coated in hard cinnamon as if they’ve been cooked too long or something. This being my favorite dessert cake & how much I purchase is very disappointing because I have to discard them. It’s a waste of time & money. Please fix this.

Desired outcome: Start back making them correctly, fresh cakes & less hard cinnamon

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11:28 am EDT

Hostess Brands Twinkies

This is the second time I've contacted your company about this, very disappointed I never got even an apology about this before.

I opened a box of your twinkies, BEST BEFORE date not even use by is 13 10 2022.

One of the twinkies was GPS in colour, I sent photos of the product. My email address is [protected]@gmail.com

I purchased rgd item in b&m stores chippenham, way before the best before date

Desired outcome: Some reply of acknowledgment

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12:10 am EDT

Hostess Brands Coffee cake

I've been buying and loving Hostess product's for many years. My father drove a semi for Hostess years ago,At your warehouse in Omaha Nebraska. Hostess was a household favorite. My children also enjoyed your products all their lives in 40 year's I've never been disappointed,so Great Job Hostess. Coffee cakes being my favorite,I'm sorry to say, my letter is in reference to them this last box I purchased the first two I pulled out we're extremely hard not edible at all. I wanted to bring this to your attention,with all intentions of alerting you with hopes the problem could be discovered and taken care of so this won't happen to other consumers in the future. Thank you for your time. Sincerely Nanci Adams.. [protected]@gmail.com including# [protected].. expectations date Dec.04,2022..# [protected]..

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12:01 pm EDT

Hostess Brands Ding Dongs

I recently purchased a box of 16 Ding Dongs for $5.99 at my local BJ's store. Two of the pouches contained nothing but air. I've heard of "fat-free" and "low calorie" desserts before, but this is ridiculous. Please make me feel good about purchasing your product again. I work too hard to pay for little mini bags of chocolate infused oxygen.

For quality control, the stamp on the front of these little air-filled pillows is:

2 L: J 05 17 [protected] X17:19

Thought you might want to know.

Desired outcome: Better quality control. Maybe some coupons.

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1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

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9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Hostess cupcakes was posted on May 1, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 805 reviews. Hostess Brands has resolved 6 complaints.
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  1. Hostess Brands contacts

  2. Hostess Brands phone numbers
    +1 (800) 483-7253
    +1 (800) 483-7253
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    General Inquiries
    +1 (646) 277-1228
    +1 (646) 277-1228
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    Investor Inquiries
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
Hostess Brands Category
Hostess Brands is related to the Snack Foods category.

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