Frito-Lay’s earns a 1.2-star rating from 3 reviews and 21 complaints, showing that the majority of snack consumers are dissatisfied with their products.
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Full bag of Doritos
I may have some broken chips but thank you for filling the bag! The flavor is great!
I stand by you 100 percent! We don't need to support racism we support America together!
Supporting segregation would be to support white , black, Chinese , gay , straight etc. We're all just Americans and anyone who pushed for anything else pushes segregation! Thank you for supporting Americans !Job well done!
Small and broken up!
Just recently purchased a bag of the lightly salted barbecue chips. We love Lay's & I usually like buying the lightly salted ones. I was not however happy with the barbecue ones. They were smaller than the regular chips & I got a lot of really broken ones which resulted in a lot of crumbs! How about making them the same size as the reg. chips? Maybe not so much crumbs? Thank You!
Double check expiration date!!
I bough a 42 bag flavor box at walmart. First when opening it it ripped a bag and after my daughter and her friends ate a quarter of the box I grabbed some Doritos. Definitely stale and then looked at the expiration date and saw October of 2023... Here it is basically the first of September. This was my first time buying a bog box like this and definitely wont in the future.
Recommendation: If the expiration date is but then a month or two don't buy it!!
Frito-Lay Complaints 21
Tostitos restaurant style salsa
General complaint about the packaging of one of my favorite salsas.. The jars are very difficult to open... We senior citizens can never open the jars. Sometimes assistance is not available! I often purchase this brand because my favorite. I run hot water over the lid, tap it with knife handles... Nothing seems to easily break the seal. Purchased on a regular basis... I just decided to complain about it.
Read full review of Frito-LayCheetos
The price of Cheetos at the local Harris-Teeter is $5.89 before taxes. That is outrageous and I will not be buying any until the price is significantly reduced. I don't think the tariffs are impacting their production but I may be wrong, Think we are being gouged! I would like to know the cost to produce one bag of Cheetos, the cost to distribute, and the...
Read full review of Frito-LayCheetos puffs cheese pizza flavored puffs
My wife and I are both 71 years old and have been eating the Cheetos for decades. While shopping one day recently we saw a new Cheetos product, Cheese Pizza. Knowing that we love your products and like pizza flavored products we bought 4 bags thinking "what could go wrong?" Well, something did go wrong. There is absolutely no pizza flavor and it seems the...
Read full review of Frito-LayIs Frito-Lay Legit?
Frito-Lay earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Frito-Lay has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Fritolay.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Fritolay.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Fritolay.com you are considering visiting, which is associated with Frito-Lay, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Frito-Lay is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Frito-Lay website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Frito-Lay has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 21 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Frito-Lay. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Chesters puffcorn cheese flavor
I have been eating these for years and the last bag I got had a totally different taste. Very little cheese taste and very blah. You either changed the recipe or are using cheaper ingredients. Don't like them. You will either have to change back or you lost me as a customer. I don't buy much of anything else as far as snack foods. I bought these at Walmart on March 5th.
Read full review of Frito-LayLays classic party size
I received my bag of chips by way of Walmart Grocery Pick Up. I paid $6.19. I made the purchase on Jan 6,2025. The freshness date on the lable is 8APR2025 My complaint is that for some reason the chips are thicker than regular chips and rubbery. I love my Lays but I live on SS and I am only able to get 1 bag a month. I have never had any problems over all...
Read full review of Frito-LayFrito scoops
I recently purchased a bag of Frito scoops. I’ve been eating these potato chips for 40 years! The Fritos in this bag don’t taste anything like I remember! I used to buy Fritos scoops with the jalapeño cheddar dip. I did this for many years when I worked at the grocery store! The the bag that I got the other day doesn’t even smell like Fritos! You either change your recipe or whoever’s bagging them for Giant Eagle isn’t doing the recipe correctly! So as far as I’m concerned, I’m done with Frito lay! I cannot believe that you’re changing something that was not broken! I am throwing this bag of Fritos in the trash because they even smell funny!
Claimed loss: 1 bag of ScoopsA refund will not be out of the question!
Desired outcome: Check in on your recipe for Fritos! I know for a fact that somebody switched the recipe or left something out!
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Wavy Funions Lays Potato Chips
I recently purchased this item from my local grocery store and when I opened to taste this new flavor, I liked it and put some on a plate only to discover a bug crawling around in the plate, I killed of course it freaked me out, I then looked at a few of the chips, some had dark coloring as if eaten others had webbing on them, so disgusting I crunched them up and threw them in the garbage, I’m very disappointed as Lays are my favorite chip brand, I have three other bags and I’m debating if I should take them back or not.
Claimed loss: One bag of chips
Desired outcome: Refund please
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Cheetos puffs
Party size purchased. I have never purchased a stale bag of chips. These usually melt in your mouth. This bag is horrible. Kids crying and disappointed because they wanted their puffy cheetos.
I basically lived on these when I had dental surgery last year. 😁 I hope this is an isolated incident. Guaranteed fresh date is October 22, 2024.
Thank you for your time.
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Lays stax sour cream
Hello, I been purchasing Lays stax since they came out, I have a Autistic Grandson I am raising and these are the only chips on the planet he will eat, Anyways since last year I can probably I purchased over 50+ cans...3 out of 5 are so broken up we have to toss them they are not even in 1/2 just a mess...I would like to know why. Are the chips smaller and they bang around in the can? I went to get e refund from Albertsons ( $2.99 A CAN ) and they refuse to refund us, As of 2 weeks ago they stopped carrying Stax alltogether so I had to throw away 13 cans all nothing but tiny pieces...What can you do to make this product better...Thank You Btw I am a 63 year old disabled single woman just trying to get by
Desired outcome: refund product please. coupons anything
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Munchies peanut butter crackers
This is a small matter but arent we all tired of being ripped off... constantly. Your crackers atre missing some product in the packages. I purchased your crackers with the hope there would be six crackers in the package... but... only received five and one half crackers. Yes... its a trivial matter... but arent we all tired of being ripped off...
Read full review of Frito-LayCheetos puffs
This batch had very minimal cheese, almost bare. Purchased at Citgo gas station Berlin CT., scan code # [protected], date on bag 11/21/2023 8oz.
Very dissatisfied, have bought this product since 1971, never experience cheese puffs without the cheese.
I am 56 years old and have remained loyal to this product, sending this email is is embarrassing, I never complain but when my grand kids wouldn't even eat them I felt it was in your best interest to inform you of this. I understand quality control plays a role, I wish going forward that I will not have to experience this again.
The world has changed but I would like to believe that your product wouldn't.
Many years of thanks,
Eric Cherry
Desired outcome: More cheese on puff, go back to the 70's, please and thank you, my grand kids and I would appreciate it as I have through the decades.
Bring Back Bacon Cheddar Crackers: A Plea to Frito-Lay for the Ultimate Snack Reunion
or just a quick bite at home, Frito-Lay's Bacon Cheddar Crackers have always been our go-to choice. The combination of savory bacon and rich cheddar cheese is simply irresistible.
However, we were devastated when we discovered that these delectable crackers were no longer available. It felt like a punch in the gut. We searched high and low, hoping to find them in stores, but to no avail. It's like they vanished into thin air.
The absence of Bacon Cheddar Crackers in our lives has left a void that no other snack can fill. We've tried other flavors, but none come close to the perfection of the original. The crunch, the flavor, the satisfaction - it's all missing without these crackers.
We understand that companies need to make changes and introduce new products to keep up with the ever-changing market. But why take away something that brings so much joy to loyal customers? It's like taking away a piece of our snacking history.
Frito-Lay, we implore you to bring back Bacon Cheddar Crackers. We miss them dearly and we know we're not alone. Countless fans are yearning for their return. It's time to listen to your customers and give us what we want.
In the meantime, we'll continue to hope and dream of the day when we can once again savor the deliciousness of Bacon Cheddar Crackers. We'll keep checking the snack aisle, hoping to see that familiar orange packaging. Until then, our snacking adventures just won't be the same.
Frito-Lay, please don't let us down. Bring back Bacon Cheddar Crackers and make our snacking dreams come true. We're waiting with bated breath, eagerly anticipating the return of our beloved snack.
Too Salty to Swallow: A Disappointing Experience with Frito-Lay Chips
Man, let me tell ya, these chips from Frito-Lay are like a salt bomb in your mouth! I mean, seriously, they're the saltiest chips I've ever laid my hands on. And let me tell ya, I won't be buying any more of these bad boys in the future. Ain't no way I'm putting my health at risk by munching on something this salty.
I gotta say, it's a real shame 'cause I used to be a fan of Frito-Lay. But these chips, man, they're just too much. I mean, I get it, a little salt is fine, but these chips take it to a whole 'nother level. It's like they dumped the entire salt shaker on each and every chip. Ain't nobody need that much salt in their life, ya know?
Now, I ain't no health expert, but I'm pretty sure that consuming too much salt ain't good for anyone. It can mess with your blood pressure and all that jazz. So, if you care about your health, I'd steer clear of these chips. Trust me, there are plenty of other snacks out there that won't leave you feeling like you just licked a salt lick.
But hey, maybe some folks out there enjoy that extra kick of salt. To each their own, right? But for me, I'll be passin' on these chips from now on. I'll be lookin' for snacks that won't make me feel like I'm swimmin' in the Dead Sea. So, Frito-Lay, you might wanna dial back on the salt a bit if you wanna keep folks comin' back for more. Just sayin'.
Misleading Packaging: Missing Frito Chili Bags Raises Doubts About Frito-Lay's 50 Snack Bag Claim
I recently purchased a box of Frito-Lay 50 snack bags from BJ's. The packaging clearly stated that it included 8 Frito chili bags, but to my disappointment, there were none! This makes me question whether you're actually getting the promised 50 snacks. I highly doubt it.
Lay's Wavy Funyuns: A Disappointing Imitation of the Real Deal
Lay's wavy Funyuns ain't even close to bein' anythin' close to a Funyun. The Limited Time Flavor should have its time expired and be removed from production.
Let me tell ya, I was mighty disappointed when I tried Lay's wavy Funyuns. I mean, c'mon, they're supposed to be like Funyuns, right? But they ain't nothin' like 'em! The flavor just ain't there, ya know? It's like they tried to imitate the real deal, but failed miserably.
First of all, the texture is all wrong. Funyuns have that perfect crunch that makes 'em so addictive. But these wavy chips? They're just too thick and don't have that satisfying crispiness. It's like bitin' into a stale potato chip. Ain't nobody got time for that!
And don't even get me started on the flavor. Funyuns have this unique oniony taste that's hard to resist. But Lay's wavy Funyuns? They're bland as can be! It's like they forgot to add any seasoning at all. I was expectin' a burst of flavor, but all I got was disappointment.
Now, let's talk about this Limited Time Flavor. Honestly, it should've expired a long time ago. It's like they're tryin' to keep it around just to mess with us. I don't understand why they can't stick to the classics. Funyuns are a classic for a reason, ya know? They don't need any fancy limited-time flavors messin' things up.
Overall, I gotta say, Lay's wavy Funyuns are a major letdown. If you're lookin' for that true Funyun experience, look elsewhere. Stick to the original Funyuns and save yourself the disappointment. Trust me, you'll thank me later.
Frito-Lay: Disappointing Chips and Dangerous Food Truck Encounters
Man, let me tell you about Frito-Lay. Now, I gotta be honest here, their chips ain't exactly my cup of tea. I mean, they taste like some real nasty dog $#*!. But hey, that's just my personal opinion, you know?
But here's the thing that really got me fired up. So, me and my family were out and about, minding our own business, when we come across one of them Frito-Lay food trucks. Now, I don't know what the heck was going on, but that truck nearly ran us off the road! I'm talking about a close call, my friend. It was a real heart-stopping moment, let me tell ya.
Now, I know Frito-Lay is all about making that dough, and hey, more power to 'em. But let me just say this, I can't wait for the day when they fall off the face of this earth. They may be raking in the cash, but they sure ain't winning any points with me and my family.
So, there you have it, folks. Frito-Lay and their chips, not my cup of tea. And that food truck incident? Well, let's just say it left a bad taste in my mouth. But hey, that's just how it goes sometimes, right?
Disappointing Stale Chips in Costco Variety Bag - Spokane, WA
We bought a variety bag from Costco in Spokane, Washington. Unfortunately, the chips in the bag were stale. We usually get the Cheetos variety, and they are usually great, but this time they were stale. The expiration date on the bag is October 22, 2019.
Outrageous Prices and Disappointing Quality: A Review of Frito-Lay Snacks
All they do is keep increasing their prices. It's like they don't care about us regular folks who can't afford to spend a fortune on their overpriced stuff. It's a shame, really. I mean, they're making so much money, but it doesn't seem to slow them down one bit. It's like they're some kind of unstoppable monster.
I can't even afford to feed my family their products anymore. It's just too expensive. And it's not like they're offering anything special or unique. It's just your average snacks and chips. Nothing fancy or extraordinary. So why the high prices?
I really think they should be ashamed of themselves. They're taking advantage of hardworking people like me who just want to enjoy a tasty snack without breaking the bank. It's not fair, and it's not right.
I've made up my mind. I will never buy anything made by this company again. There are plenty of other options out there that are more affordable and just as delicious. So why bother with Frito-Lay and their outrageous prices?
I hope others realize the same and start looking for alternatives too. Maybe then, this company will finally understand that they can't keep squeezing every penny out of us. We deserve better, and we deserve snacks that won't empty our wallets.
Outrageous Price Hike: Frito-Lay's Greed Exposed
Frito-Lay has gone and done it again, raising the price of their products. Can you believe it? Now, a measly single serve bag will set you back $1.89. I mean, seriously? Are potatoes suddenly made of gold? I highly doubt it. And don't even get me started on their drivers. I've heard from a reliable source that their income hasn't seen any significant increase. So, what gives? It's got to be pure greed, plain and simple.
Disappointing Quantity: Frito-Lay's Box of Chips Falls Short on Promised Bags
I recently received a box of various chips from Frito-Lay, and I was excited to see what flavors were included. The box clearly indicated the quantity of each type of chip, but to my surprise, it seemed like there were fewer bags than stated. For instance, the box claimed there would be two bags of chili corn chips, but I only found one.
It was a bit disappointing because I was looking forward to enjoying the spicy goodness of those chili corn chips. I mean, who doesn't love a little kick in their snack? However, it seemed like fate had other plans for me, as I was left with just a single bag.
Now, I understand that mistakes happen, and maybe this was just a simple oversight. But as a customer, it's important to receive what was promised, especially when it comes to our beloved snacks. We rely on the accuracy of the information provided on the packaging, and it can be quite frustrating when things don't match up.
Despite this hiccup, I must say that the chips themselves were still tasty. Frito-Lay has always been known for their quality and flavorful snacks, and this experience didn't change that. The one bag of chili corn chips I did receive was still packed with that zesty chili flavor that I adore. It's just a shame that I couldn't enjoy it twice as much.
In the end, I hope that Frito-Lay takes note of this discrepancy and ensures that their packaging accurately reflects the contents of their products. As consumers, we rely on this information to make informed choices and to satisfy our snack cravings. So, Frito-Lay, please double-check those quantities and make sure we get what we're promised. After all, who wouldn't want more of those delicious chips?
Overview of Frito-Lay complaint handling
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Frito-Lay Contacts
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Frito-Lay phone numbers+1 (844) 676-2257+1 (844) 676-2257Click up if you have successfully reached Frito-Lay by calling +1 (844) 676-2257 phone number 3 3 users reported that they have successfully reached Frito-Lay by calling +1 (844) 676-2257 phone number Click down if you have unsuccessfully reached Frito-Lay by calling +1 (844) 676-2257 phone number 6 6 users reported that they have UNsuccessfully reached Frito-Lay by calling +1 (844) 676-2257 phone number
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Frito-Lay social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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Most discussed Frito-Lay complaints
Disappointing Quality and Inconsistent Taste: Frito-Lay Chips Fail to ImpressRecent comments about Frito-Lay company
Disappointing Quality and Inconsistent Taste: Frito-Lay Chips Fail to Impress




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