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Mary's Gone Crackers Customer Service Phone, Email, Contacts

Mary's Gone Crackers
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1.4 9 Complaints
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Mary's Gone Crackers Complaints 9

ComplaintsBoard
B
11:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Walmart ID#7SJJB9PFP5G 06/09/23 15:54:46. Bought a box of Mary's Gone Crackers Super Seed Everything. Upon opening the Crackers found they were over baked. Tried one anyway, gross. I truly appreciate your stated values. I have had your crackers previously and totally enjoyed them. My disappoint is huge. Please send me a new box that is not burnt, also look into your quality control. Thank you B.B

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J
1:17 pm EDT

Mary's Gone Crackers Cracker broke tooth #4

This was my first time trying Mary's Gone Crackers and when I bit into my third cracker on December 24th, 2022 I cracked tooth #4 and had to go to my dentist the following week and it was determined I needed an extraction, implant, and crown to fix the damage. I've tried contacting the company asking for an address to send my documentation of the dental procedure required after biting into your product. No one has been able to give me an address or further instructions. I spoke with someone in the corporate office and told I would get a call back. I left a voicemail for customer service at 10:37AM on 4/27/23 and still have not heard back.

Desired outcome: Contact info/address where to send my documentation of event/ compensation for emergency dental work

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N
1:09 pm EST

Mary's Gone Crackers Original Crackers

I am a long time Mary's Gone Crackers consumer. I've been through packaging changes and additions to the product line; from it initially only being available in health food stores to now on the shelves in mainstream groceries.

I'm reaching out because I had an unusual experience this week. When I was eating an Original cracker, I must have hit/bit right on a seed. It cracked one of my crowns (just a little over a year old). Nothing like this has ever happened to me before. The crown needs to be replaced.

Desired outcome: I need this to be addressed and have Mary's Gone Crackers pay for or reimburse me for the crown replacement.

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Is Mary's Gone Crackers Legit?

Mary's Gone Crackers earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Mary's Gone Crackers to be a trustworthy company. Although there's a 11% resolution rate for customer complaints, which deserves attention, Mary's Gone Crackers is known for their high standards and safety. If you're thinking about dealing with Mary's Gone Crackers, it's wise to check how they handle complaints.

We found clear and detailed contact information for Mary's Gone Crackers. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Mary's Gone Crackers has registered the domain name for marysgonecrackers.com for more than one year, which may indicate stability and longevity.

Marysgonecrackers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Marysgonecrackers.com you are considering visiting, which is associated with Mary's Gone Crackers, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Marysgonecrackers.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Mary's Gone Crackers has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • No reviews for marysgonecrackers.com on popular sites. Be cautious and do additional research. Look for information about the Mary's Gone Crackers and be careful with personal information or transactions.
  • Marysgonecrackers.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The marysgonecrackers.com may offer a niche product or service that is only of interest to a smaller audience.
  • Mary's Gone Crackers protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
B
6:04 pm EDT

Mary's Gone Crackers Crackers

Broke my porcelain crown

Desired outcome: Reimbursement for dental work

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M
7:21 pm EDT

Mary's Gone Crackers crackers

Hello,

I purchased some "Mary's Gone Crackers" crackers and ate some yesterday, June 12th 2019, and chipped a molar on the back right side of my mouth.

These crackers are very hard to begin with but then the seeds are very small, super hard and pointy.

I have since found out that this happened to many people.
This is unsafe and can lead to pain and expensive dental repairs.

I believe the only resolution in my case is that the company pays for my dental repairs.

As for as the future, this company needs to be notified and either pull their product off the market or modify it so this can be avoided.

Many people have already experienced broken teeth, something must be done to prevent anymore people from going through the same nightmare.

Thank you,

[name removed]
[protected]@gmail.com

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K
4:32 pm EST

Mary's Gone Crackers Crackers

Today, Thanksgiving Day, 2016 I broke a second tooth on these crackers. The first time was two years ago when I broke a crown with the crackers. I had the crown for almost 20 years. I thought that perhaps the reason was maybe there was a microscopic crack already in the crown or something. Today, I felt that same horrifying feeling of hitting something rock hard with another tooth. Then I was horrified to find that the tooth was broken. And it is a regular tooth. I am totally done with Mary's Gone Crackers. I thought it was a great product because it is gluten free and organic, but I sooooo wish that I had never bought this. Then I would still have my teeth in tact. Please be VERY careful of this product. I am going to complain about this to Costco where I always buy the product. They really need to get it off the shelf. I will be posting a warning on Facebook, urging people not to buy this product.

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L
1:04 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I was eating Mary's Gone Crackers and one of them cracked my molar so badly a big chunk cracked off. The crown I now have to get is going to be over $1100.00. This company has a pretty dangerous product. They need to step up and take care of people harmed by the product. They have no warning on the box and there is no sense of which crackers may have rock...

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M
10:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mary's Gone Crackers Broken Teeth

I purchased Mary's Gone Crackers at the Seattle [original] Costco.

The crackers tasted great, however, the crackers and the seeds indented several spots on a lower front tooth. Additionally, the product pealed back the enamel of that tooth. Secondly, a top tooth was broken.

Having visited my dentist, I learned the cost to repair both teeth exceeds $700.

Initially I contacted Costco Customer Service, who forwarded my situation to Costco Complaint Department. According to the Complaint Department, Mary's Gone Crackers would be in touch with me within the week.

I have followed through each week with Costco Complaint representative for over 3 weeks without a single response from MGCs.

If I hear from you that this is a complaint you will proceed with, I will send you a photo to ensure the accuracy of my account.

Thank you.

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D
2:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased Mary's Gone Crackers new product Sticks and Twigs to try it. Imagine my horror, when I broke my tooth on it! The company is not responding to my requests to pay for dental repair and to reformulate the product (I am not the only one who has broken a tooth on it).

Read full review of Mary's Gone Crackers and 15 comments

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Overview of Mary's Gone Crackers complaint handling

Mary's Gone Crackers reviews first appeared on Complaints Board on Sep 7, 2009. The latest review Organic super seed everything crackers was posted on Jun 10, 2023. The latest complaint No respond was resolved on Sep 07, 2009. Mary's Gone Crackers has an average consumer rating of 1 stars from 9 reviews. Mary's Gone Crackers has resolved 1 complaints.
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  1. Mary's Gone Crackers Contacts

  2. Mary's Gone Crackers phone numbers
    +1 (888) 258-1250
    +1 (888) 258-1250
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    +1 (866) 972-6879
    +1 (866) 972-6879
    Click up if you have successfully reached Mary's Gone Crackers by calling +1 (866) 972-6879 phone number 0 0 users reported that they have successfully reached Mary's Gone Crackers by calling +1 (866) 972-6879 phone number Click down if you have unsuccessfully reached Mary's Gone Crackers by calling +1 (866) 972-6879 phone number 0 0 users reported that they have UNsuccessfully reached Mary's Gone Crackers by calling +1 (866) 972-6879 phone number
  3. Mary's Gone Crackers emails
  4. Mary's Gone Crackers address
    100 Kentucky Street, Gridley, California, 95948, United States
  5. Mary's Gone Crackers social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Mary's Gone Crackers Category
Mary's Gone Crackers is ranked 11 among 22 companies in the Snack Foods category

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