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Homemark reviews first appeared on Complaints Board on Nov 18, 2008. The latest review Payment to Homemark was posted on Apr 9, 2021. The latest complaint no refund / return policy was resolved on Jan 07, 2017. Homemark has an average consumer rating of 2 stars from 42 reviews. Homemark has resolved 5 complaints.

Homemark Customer Service Contacts

39 Commerce Crescent, Eastgate Extension, Sandton
Johannesburg
South Africa - 2148
Locations

Postal Address

Private Bag X9979, Sandton, 2146

Homemark Complaints & Reviews

HomemarkPayment to Homemark

We purchased an item via your website on the 29th March. We have had to continuously follow this up as no communication from your side. We made over 10 phone calls from the UK and each time got cut off or put to voicemail. We have still not had the item delivered as your accounts department are too lazy to call your bank to see what the issue is .. we have provided pdf copies of payment and reference numbers and account number payment was made to. We have not heard anything from your accounts department they just ignore us. What more can we do to get this sorted ???
ORDER 26497
ABSOLUTELY SHOCKING SERVICE

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    HomemarkAir humidifier

    I bought three Air humidifier, one for myself and three as gifts. The first one worked a couple hours and went dead, the whole table also where wet, I called homemark and they said it was a bad batch. The second and third one broke in two days from opening the box and had electrical fuses. I can't return the third one as it didn't have a box and was a gift. Shockingly very bad product, still have the invoice and product sadly not the box. Other two they gave me a refund.

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      HomemarkVodacom Contract

      I have been trying to add a line to my contract as a Christmas gift fir our son. Only to find out that I can't be helped as there is an open quote under my name from 2019 which I know nothing about. I call yesterday and spoke to Patricia who assured me it would be sorted out. When I got to Game this morninv to do the contract the open quote was still on the system. I called again and was advised that I had to wait till the 4t January to cancel this quote as the consultant was on leave. They then hang up on me and I have wasted 240mins trying to through to them. This is really bull. When they called me to take out a contract they were quick to me. Now I can get help.

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        HomemarkMilex power airfryer xxxl

        I am Zibuyisile Ntombela, Address:20 Ibis Place, Woodhaven Yellowwood Park, Durban, 4004.
        I purchased the above mentioned product online in May 2020. It stopped functioning in early November. Emailed Homemark Customer service, and they advised to sent the airfryer to them for assessment then exchange/ return/ refund. Well they told me that they replaced certain part on it which was giving a problem and promised me to post it back to me, that was on the 25th November 2020. On the 5zth December I reminded them to give me the tracking details, only to find that it was not yet done Ref number given is:60929. Michelle Stevens promised me to send to me ASAP but I am still waiting. my email address: [protected]@gmail.com. cell no: [protected]

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          Homemarkproduct doesn't work

          Good Day, i purchased the Pest Magic item from the festival mall branch
          last week, and i plugged it in and it doesnt do anything except take up my electricity.it is a waste of money, we still getting all the flies and mosquitoes ect.please can i have refund.
          i also bought the silicone lids.it doesnt fot all sizes of the containers.but its fine, i want a refund for the Pest Magic.Its a ripp off
          These products dont work as it is said

          Thank you
          Regards
          Charmaine.
          email adress is [protected]@gmail.com

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            Homemarkvodacom contract upgrade

            I had a Vodacom Smart S contract. A Homemark agent called and offered me what I thought was an additional data upgrade, which would supplement my Smart S contract data. I approved that but instead they cancelled my Smart S contract and replaced it with a 3G data contract. I need my Smart S more than I need the data. I have tried to call to have this upgrade reversed, but every time I am connected to the Contracts Department, the phone just rings and nobody answers. How can I get this reversed? My number is [protected]. My email address is kevin.[protected]@gmail.com

            Regards

            Kevin

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              Aug 06, 2019

              Homemark — robbed of my valuable money by a homemark agent

              I bought a speaker which was supposed to be R399 with 850 at homemark The lady said the speaker was 699 and...

              Jul 22, 2019

              Homemark — overpaying of products

              I have a voucher of R500 and wanted to use it at homemark. Firstly I wanted to buy an ice bucket with...

              Jul 17, 2019

              Homemark — electric hoverboard with handle

              I purchased a ride on hoverboard from the Chatsworth branch. The unit went faulty. One wheel completely...

              Homemarksales

              Been calling Homemark since 8am just to speak to a consultant to place a telephonic order! Firstly got shoved from one agent to the other, then got told ill get a call back in 5minutes which is now 3 hours.
              Pathetic service is the least to say! Four products to order and have to wait???
              I suggest you get your ducks in a row, and your customer service jacked up.

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                Homemark — milex antarctic air cooler - faulty cannot get a refund from them!

                Ordered online, sent email with pop - thu, nov 29, 2018 at 12:24 pm. Delivered 5 dec 18 Informed michelle...

                Johannesburg

                Homemark — nutrimix blender

                On 12/7/2018 I handed my Nutrimix blender in at your Tygervalley branch. Invoice nr 035335. A person named...

                Homemark — floormax 360 topmop

                The rotary system on the mop stopped operating all together. When returned to the stpre of purchase, a Game...

                Homemark — all of the services offered by homemark and their incompetent staff

                I am very, very upset today. You have the most pathetic service and online system and even worse telephonic...

                Polokwane

                Homemark — "royal diamond cook set ect.

                Good day, I am very unhappy. Simanga Tombela phoned me and told me that I was one of the drawers that win...

                Pomfret Center

                Homemark — unskilled / rude 'manager'

                Last night (11 December 2017) I had a most unpleasant experience in your store at Canal Walk Cape Town and...

                Home Mark — 15 piece set of pots

                I'm having issue in Namibia and don't know where to submit a complaint as the manager was not helpful at the...

                Windhoek

                Homemark — unethical behaviour

                I ordered a swifty sweeper on 7 Aug 2017, by phone, as it was advertised on TV for 299. I called in, spoke to...

                Johannesburg

                Homemark — top mop plus

                I bought a mop on 16 December 2016 the spin meganism of the bucket got stuck after not even 5 months i took...

                Homemark — igia fat freezer

                I bought a IGIA fat freezer via Game at the end of March 2017. I read through all the instructions, measured...

                Bloemfontein

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