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Homemark Customer Service Phone, Email, Contacts

Homemark
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www.homemark.co.za
www.homemark.co.za

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1.3 63 Reviews

How responsive is Homemark's customer service?

5 Resolved
58 Unresolved
Very poor 🤒
We don't know much about how Homemark handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Homemark and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Homemark reviews and complaints 63

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Newest Homemark reviews and complaints

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R
11:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Homemark sent item back

A few month ago I bought items over the phone. They called me a few times an I said there are no money in my credit card and they must cancelle the order. About three weeks ago my bank phone and said my account is overdraw fot R773+. The following day they delivered the stuff. On 29 September 2009 I send it back. It is now the 11 October2009 and I díd't receive my money. I will appreciate it if he money can be paid in my accout as soon as possible.

Thanks
R Coertze
Ref no. 887529

Read full review of Homemark and 7 comments
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Majola Nomzamo
, ZA
Apr 15, 2011 1:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Homemark called in January this year to say I won but needed to pay R99 for delivery they wanted my credit card details.All of a sudden they are deducting money from my credit card.I spoke to Bernard from homemark and promise that they will refund me.Till today he hasnt done than.How much petrol do I use going to them for nothing.It is illegal to store customers credit card details.Why a company as big as this exploits customers

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Callie Calitz
, ZA
Aug 03, 2009 12:33 pm EDT

Homemark sales consultants made an unauthorized transaction on behalf of me on my credit card.A package was delivered to me but has since not been picked up by the couriers.This package has not been accepted by me due to an authorization that has not been approved by me.The sales consultant said that they would dispatch a courier for the package.My cell:[protected]
Cell on invoice:[protected]

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Natasha Duvenhage
, ZA
Apr 12, 2010 1:53 pm EDT

A few weeks ago I ordered a Samurai Shark, The same day I deposited the money into there account. A week later it was delivered, but it was not what I ordered. I got a Air-o-space bed. I called them twice since then and they said they will call me back, I'm still waiting and I'ts been three weeks.

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wanda Charmaine maake
, ZA
Jun 22, 2014 10:36 am EDT

sorry I meant 08/27/2012 not 2013

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wanda Charmaine maake
, ZA
Jun 22, 2014 10:32 am EDT

08/27/2013 the money was drawn in
my account and 18/08/2012 i send the items back to them to show them that I returned the items back and they told me that I have to wait for 48 hours before I get the money back, I did that and i didn't get the money back I called and they told me that they know about that, for how long mass i wait for them because now is 2014 they still have my 1654, 96.what mass i do to get that money back, please help me.

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ANDROS SEGODI
, ZA
Oct 19, 2013 9:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

u just took money from my account without my concern. could u please return the money back into my account.

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nomalanga nkomo
, ZA
Apr 16, 2013 10:42 am EDT

Homemark is disgusting, l am really pissed off by the way they do business, l am now in arrears with my accounts because they debited my money.Who owns it anyway?

ComplaintsBoard
M
8:19 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Homemark poor aftersales

Bought the Milex steam iron system.The heater element fused.Homemark refuses to sell me a new element, we have to send the complete machine to some agent who in turn sends the machine to their repair department.It took the agent one week just to send an email to find out if such a part exists-phone call would have been faster.It seems like a money making racket by wanting the complete machine so they can charge for the labour.Please beware before buying any homemark machine-problems begin when something goes faulty.

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2:13 am EST

Homemark unusable product & shocking service

I have purchased Vibro Shape belt, which has been repaired in the last 6 months FIVE TIMES. After informing the management of Homemark, namely Julie Swart, that this product if faulty and breaks after being used for 2 days, I have been given THREE new belts, that all broke as usual. Julie Swart has promised to refund the money since the product is obviously cannot be used. Then she just vanished, does not return calls etc. Homemark stuff are rude, put the phone down on you the moment you try to get to the management. Do not buy their products, it won't last. They should not be allowed to trade at all!

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Leon Fensham
, ZA
Nov 13, 2018 2:33 am EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered silk'nflash on the 25/11/2016.My order no is #46572.Pay ed for it on the same day, and after numerous of calls to the
customer sevices and promises that i will receive it the following monday up to today i have not receive my parcel.

Please help, as it intended as a christmas gift for my wife.

Leon fensham

cell:[protected]

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mmangwajane
, ZA
Oct 27, 2018 11:31 am EDT

I requested sale person to cancel my order and she carried on with the transaction that I did not give her a right to

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ABgi
, ZA
Sep 10, 2018 2:37 pm EDT

Good day,

I was called by homemark agent, selling some phones to me, I then told her that my phone needs an upgrade, she promised me that she will upgrade it, but instead she gave me 2 contracts, then later when I call Home mark contact centre, they keep hanging a call in my ear, what should I do?

Regards,
Evah

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Themba Dube
, US
Sep 10, 2018 10:01 pm EDT

I called and they said l must email them l did as told but no response since last week so I don't know what to do contact [protected]

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Lebogang7
, ZA
Aug 15, 2018 12:09 pm EDT

Good day, i bought the memory foam slippers from a pop up shop at east rand mall two months ago and already i feel like i am walking on the soles and the threads at the end of the slippers is coming off. I am really disapointed as i thought i would not have to purchase another pair of slippers this year.

Kindly advise of way forward.

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JJQMD
, US
Jul 25, 2016 6:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Homemark commits blatant fraud. They phone people up claiming that they won a prize and that they will send it off to you. They do this with customers who bought from them previously. The next thing thousands of rands are deducted from your credit card, in my mothers case R2999.00 The so called consultant who called spoke English so badly that she could hardly understand what he said. At no point was any amount discussed and at no point was any authorization given for any amounts to be processed on her card. They just use your old credit card details and simply process any amount they want against it and claim you agreed to it. They also refuse to cancel orders even though we phoned them and cancelled less than 2 hours later after we became aware of what they did.

Only after getting the SAPS (South African Police Service) involved did they finally agree to pay the money back a month later.

Homemark operates way outside of the Consumer Protection Act and they need to be shut down permanently. They have been defrauding people for years and need to be boycotted. They were brought in front of the Department of Trade and Industry in August of 2007 already for doing the exact same thing as described above, and more than 5 years later they are still doing the exact same thing. Unscrupulous companies like Homemark is a prime example of why the Consumer Protection Act was needed.

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Contact Homemark customer service

Phone number

+27 114 306 005

Website

www.homemark.co.za

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