Holiday Inn Club Vacations Incorporated review: Receive contact from Holiday Inn

To whom it may concern,

I am writing to submit a complaint regarding the timeshare I purchased from Holiday Inn. I was initially offered a $200 gift card to attend a 90-minute presentation, which turned into a six-hour ordeal. During this presentation, I was promised a vacation ownership that would allow me to travel anywhere, at any time, for free. I was told that the timeshare would not only cover the cost of my vacations but would also increase in value, making it a wise investment for my children.

However, since purchasing this so-called "investment," I have yet to use my timeshare once. The resorts I was promised are always booked up, and the travel expenses are a financial burden I cannot afford. Moreover, I am yet to receive my membership card, which adds to the frustration of the whole experience.

Despite multiple attempts to cancel my membership, I have been met with nothing but silence from Holiday Inn. I have reached out to customer service, attempted to use the online portal, and called numerous phone numbers, but nobody seems willing to help me. It is incredibly frustrating, especially given the financial strain this unnecessary expense is adding to my life.

What angers me most is that I was lied to during the sales pitch. I was never informed that the resorts are frequently booked up and that the "free" vacations I was promised would require significant travel expenses. Additionally, I was sold multiple price points on multiple occasions when the information could have been presented upfront, saving us all time.

Holiday Inn needs to take responsibility for their misleading sales tactics and refund my investment, and I urge you to take my issue seriously. I am requesting that my membership be canceled and that a full refund of all expenses paid to date be issued promptly. If this issue is not rectified, I am willing to take legal measures to resolve it.

I am beyond frustrated and disappointed by the experience I have had with Holiday Inn, and I hope you take this matter seriously. As a paying customer, I deserve honesty, transparency, and empathy, none of which I have received thus far.

Dawn Wanfalt

Contract #6950360