Hobby Lobby — customer and employee relations
As a soon to be former employee I just want to clarify how the store works, and why you notice that almost every employee is miserable and bitter.
1. Hobby lobby pays decent for part-time, good for full time.
2. Training is non - existent, unless a manager takes a liking to you. This is a serious issue, and its why most people leave the job.
3. You do not get enough time to do any tasks. Managers are put under extreme pressure by upper level people who show off their supreme power over them. I had a manager who was a great guy - started from the bottom - but he still was chewed out all the time - for negligible things like a basket of overstock.
4. This is a christian company. By christian, that means you get a day off on sunday. That is all that means.
5. Employees have stock tests. Employees are only allowed to order a certain amount of an item. At some point randomly during the month, a district/regional manager will show up and have 100 different items, and check if you have them and have the correct amount.
This means that the employee may have to pray that a customer (You) doesn't come and buy the item that may be on the stock test, so he/she doesn't get in trouble. See how it makes no sense? Imagine that an employee orders wooden crates. There is a sale on wood next week, and the truck comes on thursday. Thursday comes, and the crates are received. Friday comes, and 1/3 of the crates are sold. Saturday comes and another 1/3 is sold by noon. At 2, the stock test is done. Employee fails. Employee also would've failed if he had too much on the shelf. Employee also is unable to order past a basic amount. Employee must judge the future to pass most of these.
6. Part time receives 10.23 an hour, full time receives 15.35. However, unless it is during november and december, employees will not make it to 40 hours. Hours are cut and the smart employees come the 5 minutes early each day to get a tiny bit extra. I average 32 each week. This is because...
7. Bonuses are given by payroll. Thus the payroll that is not used, is given to the managers. Thus a serious incentive to cut hours.
8. If you are an average worker, you get closing hours.
9. If you are an above average worker, you get the harder closing hours... This means...
10. When they cut hours, they leave the workers with less than half departments filled. Frame shop covers sewing and home accent covers crafts and cashiers cover seasonal and party and paper crafts etc. This means you are constantly running around, getting asked questions about departments that you don't have a clue on, trying to put things back that you haven't seen before (Its not your department)
11. Lowest employees treated wrongly. Stockmen are the lowest position in the store, and they run the store. They dissect the panels, clean the spills, grab the carts, climb the ladders, unload the truck, sort the truck - yet they get their hours cut first, and are only respected by the full time workers. Stock men usually quit after a month or two.
12. Dumb scheduling. Managers will tell full time workers that their job is their priority and they must be available at all times. They can and usually will disregard your availability.
13. Technology. All items are inputted by hand. Nothing can be scanned except one item in the store (Fabric set pieces 99 cents each). This can lead to long lines, and errors regarding sales. Register errors mean termination.
There is no way to look up stock in the store. Price checks cannot be done at the register, has to be done in the break room in the back of the store.
14. Full time workers are also cashiers. Mandatory, so that they can cut the hours of normal cashiers.
15. 15 minute breaks and 30 minute unpaid lunch breaks. You can't leave a line on the register, and if you miss your 15 minute break you lose it. You cannot go to the break room and grab your car keys and clock out, you must clock out first and then get your things. This is why most hobby lobby employees always look like they are running.
16. Stocking. Customers need help, its retail, what do you expect. However, managers rarely help with the stocking and want it done by a certain time. So every customer you help is potentially getting you closer to termination.
If you go to this store and find a good employee who helped you - please tell management. It can save that employee.
17. Phones cannot be in your pocket. Phones cannot be on your person. This rule does not apply to managers, who can text, and browse when and wherever they feel like it.
18. Managers get 1 hour lunches.
19. Low knowledge of cashiers mean more work for you. Cashiers take back returns from years ago, and you are given flowers or items that no longer exist. Cashiers can't tell what is in the store because they don't get to learn where and what we currently have.
20. Managers will sometimes get upset if you tell about the 40% off coupon.
I only tell people who ask for veterans discount (We don't offer).
21. Rules slow down your progress, and managers want you to follow and not follow them at the same time.
-baler must not be operated by anyone other than a manager
(They then give you the task of cleaning the warehouse - full of boxes)
-all top caps must come down in an hour
(Rule says you have to block off two isles before any top shelf work, but managers will tell you to not do that because it takes too long - which is true - but wrong
-clean your department before leaving
("do this task until 15 minutes left, then clean up and fix your department in the 5 minutes you have left - oh and don't leave until you do - but don't stay over time.
Just hope you guys understand.