Hatton National Bank [HNB] review: POS machine issuing

Please note that, I am writing to formally bring to your attention about the delay in issuing the Mini POS machine that I requested from the Kaduwela HNB Branch. I had submitted my request for the POS machine on 28th Jan, and the branch team confirmed that the machine would be issued on or before 13th Feb. However, as of today, still not received the machine and bit disappointed about this.

Also, I have followed up with the branch team & many individuals from HNB multiple times regarding this matter, but unfortunately the request remains unresolved. This delay is causing inconvenience to my business operations, as the POS facility is essential for handling customer transactions. Therefore, kindly request your immediate support in expediting this matter and arranging the urgent issuance of the POS machine at the earliest possible time.

Highly appreciate your prompt attention to this issue and look forward to your confirmation on the status of my request.

Business name – Royal Elite
My name – W. A. S. M. Perera
NIC – 951290416V
Contact number – [protected]