Menu
Hit Web Design Customer Service Phone, Email, Contacts
Hit Web Design
reviews & complaints

Hit Web Design
reviews & complaints

Hit Web Design Complaints Summary

54 Resolved
31 Unresolved
Our verdict: With a good resolution rate, Hit Web Design generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
File a complaint
Write a review
Verify
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Hit Web Design. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

Hit Web Design complaints 85

Sort by:

Newest Hit Web Design reviews & complaints

ComplaintsBoard
H
7:52 am EDT

Hit Web Design Class action lawsuit

I wanted to make a web site about san diego from the locals perspective i invested way over 5000.and got a logo and
no web site .When i said i wanted my money back they gave me a run around an delivered nothiing not even a return call tryed to scam more money and empty promises.They took all I had saved for my buisness and crushed my dream.

Read full review of Hit Web Design and 1 comment
Hide full review
1 comment
Add a comment
G
G
genkstar
Tarzana, US
Sep 29, 2016 12:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

hi, back in 2010 i also hired hit web design/heritage web design to build me a social network/penny auction/gaming database website. i ordered a mobile site addition and a dedicated server. after working on it for almost 6 months, and charging me almost $15, 000 to build the entire site, all of a sudden they disappeared and i got screwed out of all that money. i remember the owner of the site ended up starting some other site with his family members or something like that, they also owed over a milion dollars back taxes to the irs and about hundred thousand to health care. anyways, i never received any kind of money back, and i was wondering if you or anyone filed any class action suit?
If you have any info whatsoever, please contact me genkstar@outlook.com
thanks
mike genkin

ComplaintsBoard
L
9:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hit Web Design Update - important

I realize some of you may already know this, but HIT has changed their name yet again and are now known as ISO Web Works. Stay clear of this company as they'll probably screw people all over again as they did under their last name.

Here is a documentary done on the news in their own mormon state:
http://www.ksl.com/?nid=148&sid=14735071

What shameful mormons, ripping people off like that. A typical day at HIT web design:
The place is so terribly run from the inside out. The people in management know next to nothing about website creation and put way too much work on their employees.

At first they had us juggling 20 customers at a time, then it went to 60, then 80+. That's way too many people to deal with for one person. There's no way anyone can keep a promise of getting their website done in 2 weeks when they don't hire enough help.

On top of that, employees (minus mangement and owners) don't get any health insurance until a year of working there. But they either get fired or quit before then. The only way this company stays afloat is by shafting their employees of benefits and by making monthly profits off webhosting.

On top of all the work they dump on their employees, they also have them answer phones all day long. And they wonder why projects can't get done on time? You can't have your designers, programmers, etc. answering phones all day when they're supposed to be working on the sites. They have this thing called a phone queue. Since they obviously don't have enough customer service/secretary type positions to answer phones, random phone calls come in all day long. Yours may randomly ring. Usually its a complaint about a customer you never heard of or a website you never worked on. While trying to figure out what is going on with someone else's client (either current employee or ex-employee) valuable time is wasted that could be used working on people's websites.

On top of that, their tech support department likes to dump their responsibilities on other departments. This greatly adds to the chaos and frustration there. It is not any departments responsibility other than tech support to set up emails, trouble shoot problems. Other departments have no time to deal with these issues when they've got 80+ clients to talk to on the phone weekly and work on their sites.

It is horrendously understaffed and overworked employees. The owners are idiots and know how to run a business just as much as they know about websites. Good riddance, I say.

Read full review of Hit Web Design and 62 comments
Hide full review
62 comments
Add a comment
S
S
saadi ramadan
, US
Apr 21, 2017 11:04 pm EDT

I would love to join this lawsuit! They got me for thousands. Never produced a site that was functional, constant problems building the site, stonewalled every time I called to resolve an issue, placed the site online in test mode without my knowledge when there were numerous problems with it and it was not functional so they could charge me monthly fees, and then refused a refund of any sort. When they placed my site online in test mode, they did not design a single database and I paid for several. Deceptive from the beginning. My business failed as a result!They charged me thousands for the website. The website was live in test mode but it never worked at all. l asked for a refund of $9500.00 and they said no! I never got the service they said they provide. I would stay on hold up to an hour. Not only that the money l spent on promoting my website, and the time and effort. Then they up and closed without completing my website making my business a failure! Someone, PLEASE contact me @ srbroker@gmail.com

D
D
Dawn Roth
Pleasant Hill, US
May 04, 2011 1:24 am EDT

I had hired Hit Web design formerly Heritage Web Design to create a website for my company. They took my 50% deposit of $620 in July 2010. After months of calling and emailing and run around and empty promises, I finally called my credit card co. Citibank to file a charge back refund since the promised services were not delivered only to find out that Hit closed its doors and the credit card co. can't help me due to the lapse in time.

K
K
kevin7342
Boerne, US
Apr 19, 2011 6:09 pm EDT

that was going to be my web site that cost me 1400.00 never got anything in return. the company steals money from disabled veterans that are trying to make a business. wheres the website and i made a complait with the better business, federal trade commmission, and complait company never heard nothing.

M
M
My Found RelationShip
Long Beach, US
Jan 21, 2011 8:42 pm EST

Purchase a website from Hit Web Design paid $960.oo for the website . The company charge an extra $350.00 on my credit card with out my permission and did not finish my website. I call the company many of times and email them but no respond.

R
R
RTBSYDZACH
Woodstock, US
Jan 13, 2011 2:26 am EST
Verified customer This comment was posted by a verified customer. Learn more

http://www.complaintsboard.com/bycompany/hit-web-design-a135422.html ( look at all the ### from these idiots!)

S
S
shea1258
San Antonio, US
Dec 20, 2010 5:31 pm EST

This company is horrible, horrible!
I paid 2, 000 dollars for a website.
The design was simple enough.
After 4 months they still hadn't completed my website, or any of the features I requested, and told me that the features I wanted would cost me, in addtion to the 2, 000 I already spent, another 6, 000 dollars.
I tried to get money back but couldn't.

T
T
Tom Schaul
Park Ridge, US
Jul 21, 2010 11:41 am EDT

I been in business for over 35 years and never have come across a more incompetent bunch of clowns than what resides at this company. If you want poor quality, poor customer service, lost data, unkept promises, bad information, deceptive practices, and a total waste of your time and money then this company is for you! If not, run the other way. How they are still in business is beyond me. What a horrable experinece!

F
F
Frenchy99
Olympia, US
Jul 15, 2010 10:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hit Web Design is a ripp off, They take your money up front and Promise to design the web site in a short period of time. 8 months later the website still does not function. They said they can make it work for more money. Getting ready to file a lawsuite against them. Please do your homework and hire someone local to you, that you can meet with face to face.

O
O
Oxzen Media
Orem, US
May 21, 2010 12:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If you are having problems with HIT we (oxzen media) will be glad to help you regain some of your assets lost. Mention you saw this post when calling and we will give you an additional discount so you can go on with your business and not have to deal with this company anymore!
Thanks,

www.oxzenmedia.com
[protected]

J
J
Jake Payne Jr
Laurens, US
May 14, 2010 8:00 pm EDT

They are thieves. Talk good and give nothing. Making millions. I hope they go to hell. Cost me about 2000 dollars. Jake Payne Laurens SC

ComplaintsBoard
Y
6:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hit Web Design Fraud on payment

Website-Hitz.com is a BIG SCAM PTC Site
I work on this site for 5 months when i earn payout amount company closrd my account and also closed its email link.
proff is here
Delivery to the following recipient failed permanently:
[protected]@website-hitz.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 No Such User Here" (state 14).
----- Original message -----
MIME-Version: 1.0
Received: by 10.236.200.164 with SMTP id z24mr19260283yhn.127.[protected];
Fri, 23 Dec 2011 01:52:27 -0800 (PST)
Received: by 10.236.15.234 with HTTP; Fri, 23 Dec 2011 01:52:27 -0800 (PST)
Date: Fri, 23 Dec 2011 15:22:27 +0530
Message-ID:
Subject: UNABLE TO LOGIN
From: Y K MITTAL
To: [protected]@website-hitz.com
Content-Type: text/plain; charset=ISO-8859-1
- Hide quoted text -
HELLO SIR
ADMINIDTRATOR
WEBSITE-HITZ
I AM FACING TO LOGIN MY ACCOUNT WITH THE FOLLOWING MESSANGE
1- ON LOGIN
THIS LOGIN COMBINATION IS NOT CORRECT.
2- ON RESET PASSWORD
E-MAIL ADDRESS IS UNKNOWN.
3-ON SUPPORT > LOGIN
THIS LOGIN COMBATION IS INCORRECT.
4- ON REGISTER
THIS USER NAME ALREADY EXISTS. PLEASE CHOOSE A DIFFERENT USER NAME.
PLEASE CLEARIFY WHETHER MISTAKE IS AT MY END OR YOUR END AND SOLVE IT.
IREGISTER ON 31ST AUGUST WITH THE FOLLOWING EMAIL
Welcome to Website-Hitz
Please find your login details below.
Username: ykmittal
Password:
Important!
To activate your account click the link below or copy/paste the link
into your browser:
http://www.website-hitz.com/pages/login/confirm/U56401729/ec27e5722b
Kind regards,
Support Website-Hitz
THANK YOU
.K.Mittal
Mob:-[protected]

Read full review of Hit Web Design and 1 comment
Hide full review
1 comment
Add a comment
S
S
shane c
marrero, US
Dec 24, 2011 2:34 pm EST

I am the admin for that site when you have an issue with a bux site please email admin@ or support@ the buxsite address. I don't want to post my personal email here so please email me at support@website-hitz.com and I will help you with your issue.

Thank you.

ComplaintsBoard
D
3:43 pm EST

Hit Web Design Don't trust!

Company promised to set up our website to be able to download songs and sell artwork over the internet.
What a load of baloney ! Numerous "sales managers" called me with more sales offers. Tech support is virtually non existant; they may pick up after about 30minutes; when they do, they are clueless or state that it would take "too much time" to explain something (very simple). No one at the website could answer one simple question... "Why won't the website play our music and why can't it be downloaded ?". Immense frustration in dealing with these people as they bounce you from one overwhelmed "professional" to another, each one more clueless that the last. Don't, DON'T trust your business to these idiots. I cut off payment and asked for a chargeback on my credit card.

Read full review of Hit Web Design and 1 comment
Hide full review
1 comment
Add a comment
H
H
Hector Rivas
, US
Nov 14, 2011 3:54 pm EST

Where you been? This is old news. Non news.

ComplaintsBoard
J
6:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hit Web Design they said one thing but never did it

hit web design is the worst. they said they could design my site for one price, then when i saw the finish result it was nothing like it was design to be no function nothing, then they said it would be an extra cost $$$ to get it to were it should be, 2 weeks later still nothing was done, then they said a programmer had to program my site, then that was an extra $$$, but my project manager that would call me every day stopped calling me and when i tryed calling her direct line no one would pick up, i had to call someone else then be transfered to her, this company is the the worst, they take your money and run, you get a half done site and you spend twice the amount they ask for in the beginning. ill get my bank statements, and customer reciepts together and said them

Read full review of Hit Web Design
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
3:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hit Web Design DOUBLE CHARGED /WEB SITE NEVER COMPLETED/HARD TO CONTACT COMPANY WHEN NEEDED HELP, ETC.

We decided to go with Hit Web design as they were advertise through " Inc. 500 Co." Our nightmare started back in April of 2009 and it has continued until last month (March 2011) when they closed their business for good . We were unaware that they closed their doors until we checked our Web site, our e-mail wasn't working on on the computer, it referenced us to contact our web master. We tried calling but kept on getting a recording that the circuits were busy. During the process of getting our web site constructed they had: 1) Lost our photos (we had to send a new disc to them via mail). 2) We were told if we had all of our information to them within 3 weeks, which we did, that the site would be live within 3 weeks but in reality it took 6 months and the site was still not satisfactory to our standards. 3) They constantly were out sourcing parts of the project to people from coast to coast. We would get use to one person and then the next time it would be someone else (the other person was no longer with the company . 4) Every time when we tried to contact them the recording would say (example) you are third one in line to be helped but then when you were next in line to be helped your call was put back in line for third in line. When we finally got help it twould be a week later and the ONLY time when they were prompt with their calls was when they wanted more money. We have never received any e-mails from clients about purchasing our photographs, which at best seems a little odd for having this site for a year and a half. They reassured us the e-mail was working .. NOT ! Financially we invested a large sum putting our trust in this company and only to be left with disappointment and distrust in Hit Web Design .

Read full review of Hit Web Design and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
U
U
urscrewed
Houston, US
Jun 24, 2011 7:15 am EDT

Great News! HIT Web Design appears to still be in business! They are just operating under a different name. Heritage Web Design LLC and also have spun off their software to ISO Web Works! You can contact them and if HIT Web Design owes you money feel free to contact either business or Leah Young @ [protected]!

W
W
wwwdotcom
Perrysburg, US
May 10, 2011 3:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello, we would be glad to help you get your site up and running. We don't charge up front fees so you can check out your site before any payments need to be made. Contact Lou Rogers [protected] for additional information.

ComplaintsBoard
A
6:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hit Web Design scam

I had been a customer of Hit web design when they were Heritage Web and always got the worse customer service of any place I have ever delt with ! They made promises they never kept, and as soon as they got my $$ for more services in the pretense of hosting my website and making it better... they never answered my phone calls, I was constantly put on hold for sometimes up to 1 hour ! Still never gettting questions answered. Was told repeatedly that they would return my call, but never did. The only time I received phone call was when they wanted me to sign up for some so called "extended service" long story with this company but just 3 days before they closed their doors and walked out on their customers without a word they had the audasity to call and try and get me to sign up for some more "services" I am sure all the while knowing they were getting ready to shut their doors. Of course I told them I was so disgusted with their present service that I was done with having them do anything more for me, and I was searching for another web hosting company. Unbelievable !

Read full review of Hit Web Design and 6 comments
Hide full review
6 comments
Add a comment
G
G
gimme some truth
Rockville, US
Mar 10, 2010 5:38 pm EST

Wish I would have read this board first. They took my credit card number and after I told them to not bill me me and I wanted to cancel they did anyway. When you try to call them they give you a runaround even further and never respond to you. WHAT A SCAM!

U
U
urscrewed
Houston, US
Jun 24, 2011 7:16 am EDT

Great News! HIT Web Design appears to still be in business! They are just operating under a different name. Heritage Web Design LLC and also have spun off their software to ISO Web Works! You can contact them and if HIT Web Design owes you money feel free to contact either business or Leah Young @ [protected]!

W
W
wwwdotcom
Perrysburg, US
May 10, 2011 3:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello, we would be glad to help you get your site up and running. We don't charge up front fees so you can check out your site before any payments need to be made. Contact Lou Rogers [protected] for additional information.

G
G
getstarcpr
San Diego, US
Mar 09, 2011 10:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

EVERYONE THERE IS HOPE! PLEASE PLEASE FILE A CLAIM WITH THE PROVO, UT POLICE DEPARTMENT! THEY ARE NOW TAKING REPORTS AND/OR COMPLAINTS AGAINST HIT WEB DESIGN FOR ANY FRAUD OR SCAM ACTIVITY. YOU CAN ASK FOR OFFICER DICK OR SGT. CROSBY - [protected] CALL! THE MORE CALLS THE BETTER. I JUST FILED MY CLAIM AND RECEIVED A CASE NUMBER. WHEN I CALLED AND MENTIONED HIT WEB DESIGN THEY ALREADY KNEW ABOUT THE COMPLAINTS THAT HAVE BEEN COMING IN. I DID MY PART TO SEE JUSTICE SERVED. I HOPE YOU WILL DO THE SAME. GOOD LUCK EVERYONE! ! _________________________________________

AGAIN THE NUMBER IS:
PROVO, UT POLICE DEPARTMENT
[protected] OR [protected]

S
S
saragellerman
NotListing, US
Dec 28, 2010 6:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

http://www.co.utah.ut.us/Dept/Record/LandRecordsandMaps/PartyDetail.asp?avnameptr=2132949&avkoigroup=

H
H
HIT Management
Provo, US
Mar 11, 2010 9:33 am EST

It is in our best interest to work with customers who have complaints in order to reach a reasonable and fair resolution and establish a long term business relationship. One of our core values is to demonstrate our respect and commitment to all of our clients. In most cases, we go beyond what is fair for the company to satisfy a displeased client.

If you have a specific complaint or concern, please communicate directly with me at QCA@hitwebdesign.com or CEO@hitwebdesign.com.
Warmest Regards,
Quality Control Administrator

ComplaintsBoard
J
1:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hit Web Design Services not provided

Signed a contract with Hit in September 2010. We have not been provided with a website or hosting at all. We have paid for the products and have not have the services rendered. We are a small business and run a very tight budget. We invested our marketing money into this site, which now will not be providing us any business on the web. It is just my husband and I in this business and we are now going to have to close down, we do not have the funds to create a new website and the additional marking money we had to get us by while they site was being built is gone. We are devastated and cannot believe that someone would do this, epically claiming to be a "small business".

Read full review of Hit Web Design and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
W
W
wwwdotcom
Perrysburg, US
May 10, 2011 3:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello, we would be glad to help you get your site up and running. We don't charge up front fees so you can check out your site before any payments need to be made. Contact Lou Rogers [protected] for additional information.

E
E
Empower by knowledge
Provo, US
Mar 28, 2011 2:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

These people have been scammed and defrauded. Attempting to profit there from is inappropriate.
Anyone who wishes can prepare a site for free at http://demo.joomla.org/ It has been designed for non-programmers to get their sites up quickly and easily. Within minutes or the same day your site is up and running. The site you create will look professionally prepared for free.

You can do social sites, e-commerce sites, and much much more.
Who uses Joomla?
MTV Quizilla
Here are just a few examples of Web sites that use Joomla:
* MTV Networks Quizilla (Social networking) - http://www.quizilla.com
* IHOP (Restaurant chain) - http://www.ihop.com
* Harvard University (Educational) - http://gsas.harvard.edu
* Citibank (Financial institution intranet) - Not publicly accessible
* The Green Maven (Eco-resources) - http://www.greenmaven.com
* Outdoor Photographer (Magazine) - http://www.outdoorphotographer.com
* PlayShakespeare.com (Cultural) - http://www.playshakespeare.com
* Senso Interiors (Furniture design) - http://www.sensointeriors.co.za

Check out their sample sites and portfolios at http://community.joomla.org/showcase/
A Joomla site through the Demo is hosted for the first 30 days for free on cloudaccess.net. You can move your site to any hosting company you desire.

If you need to add a feature to your site like a shopping cart the add-ons are free or have minimal costs of $0-$30. If you wish to change something the software helps you do that for free. If there is a feature that you would like and there is not an add-on available, you can make a request for help. The costs are reasonable. There are no high pressured sales people to worry about.

Joomla is type of software that allows companies like isowebworks and PPCmanagementllc to produce a website for your review quickly. They are not building your site nor coding to build your site. They use free open source packages like Joomla to build the sites. This software is available to the public (you) for free. Why pay someone else to do this when you can do it yourself with ease and for free. Before you pay someone to build your site give Joomla a try.

Joomla is a free open source content management system (CMS). Some companies put there name on top of the CMS and call it their product when in fact it is the work of many who have devoted their time to the free open source development projects.

We are not against anyone choosing to pay someone to create the sites using Joomla. We are only against not giving credit to the free open source community who actually developed the programs such as Joomla and disclosing its usage to the public.

Because of the short amount of time it takes to build a site with Joomla, use care when paying someone to build your site. Make sure they have actually built sites from scratch and understand CSS, XML, HTML, JavaScript, PHP, Perl, and AJAX at a minimum. Make sure they have and are building some sites from scratch or have disclosed to you that they only use a CMS. Make sure it is disclosed in your contract if they will build the code themselves and have qualified programmers or use free open source software.

FOOD FOR THOUGHT:
1. Never sign a contract that does not provide a full refund if you are not satisfied with the product or service.
2. Make sure that you do not pay for hosting until your site is live and functioning the way you requested.
3. Make sure that you ”own” your site code with no strings attached except payment for the building of the site as agreed to in writing.
4. Never sign an agreement that does not require a deadline for building the site or provides for phased rollout with deadlines of features. You can even request that there is a penalty for each day the site is past the due date to motivate the completion of the site.
5. Never agree to jurisdiction outside of your own state or country.
6. Never agree that the full price as been earned or is due unless the site is built to your satisfaction.
7. Make sure you have documentation of what is in scope of your request and what is out of scope for your request. Get it in writing.
8. Never let anyone pressure into purchasing anything. Tell them that you need to review it with your partners and that until you have your partner”s sign off you can not make the purchase. Then take the time to research and review the information before you buy. Get a family member or trusted friend to be your partner in helping you make the decision. Get three opinions before you buy. If you are uncomfortable in any way don’t buy. It is better to wait than be sorry.
9. Always read the terms of the agreement before you sign. If you don’t like the terms you can change them. Any company that is unwilling to work with you on the terms is giving you a sign of what is ahead. Run don’t walk away from a company that is unwilling to work with your terms.

ComplaintsBoard
U
11:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hit Web Design Payment

Me and I am sure that others are wondering when we can expect payment for our services when employed with you? You refer everyone to a damn email address for concerns? Why can't you have a phone number that we can call? Are you running and hiding because you all are guilty of being a piece of ###? Only cowards hide behind someone and just so you are aware I have proof that David Aitken is working there too! We are not stupid!

Read full review of Hit Web Design and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
ExHitDesigner
ExHitDesigner
Logan, US
Mar 26, 2011 7:14 am EDT

Newest phone call to ISO Webworks. They are screening Calls to avoid us complaining. Listen for yourself:
http://www.youtube.com/watch?v=n-6F3qPXxfU
Then give em a call or leave a message, we will not stop until we are answered!

ComplaintsBoard
H
9:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We are currently forming a class action lawsuit against HIT web Design, AKA Heritage Web Solutions. Please email details on how you were scammed as well as contact information to [protected]@yahoo.com Thank you!

Read full review of Hit Web Design and 18 comments
ComplaintsBoard
U
3:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hit Web Design Scamming together!

Does this Mr Sonny know what he got himself into? I certainly cannot wait until David Aiken promises him he will get the world and the he gets a swift kick in the ###! Well maybe he likes it that way! Who the hell knows but I would never do business with either of them...seeing as they are both full of ###!

Read full review of Hit Web Design and 8 comments
Update by urscrewed
Mar 29, 2011 3:46 am EDT

I tried to call Mr Olsen and speak with him regarding my valid concern with his client HIT web design and left a message with I am assuming the secretary. I left my name and number and no call back? I advised the secretary they are not answering my emails that are going in a dark hole for CEO@HITwebdesign.com and any person would normally return a stupid phone call. Apparently, he is not a straight forward no bull ### kind of man! I say man up Mr Olsen and HIT web but all they know how to do is avoid the concern or just cowards! Bottom line is we will have the last laugh and our day in court!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
I
I
I_C_U
Orem, US
May 18, 2011 5:50 pm EDT

Yup, that is the case.

F
F
FormerEmployee4
Provo, US
Apr 13, 2011 3:30 am EDT

@ethicalhit

I'm not sure if this is what ICU is referring to, but a few years back his wife claimed their old fertility dr (that they hadn't been to for years) inappropriately touched her during an exam. This accusation was made by his wife only after several other (much more recent) patients came forward with the same complaints. She claims this was because she was "scared". Sonny represented her (only her as far as I know) in suing this dr. Sounds like a conflict of interest to me, but I'm not a lawyer so what do I know?

U
U
utookthewordsoutofmymouth
, US
Apr 02, 2011 7:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

and thats what i would do after hit's track record.

F
F
FormerEmployee4
Provo, US
Apr 02, 2011 5:26 pm EDT

From what I hear, he blew through HIT's retainer and is no longer their legal representative

E
E
ethicalhit
Provo, US
Mar 29, 2011 3:54 am EDT

@ ICU what did they go through?

I
I
I_C_U
Orem, US
Mar 29, 2011 3:12 am EDT

Considering the drama Mr Olsen and his wife went through you would think he would be more ethical!

U
U
utookthewordsoutofmymouth
, US
Mar 27, 2011 11:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

don't worry Sonny, if he hasn't been paid he will take the management to the cleaners... or he might just be screwed because he may have helped the management hide all their assets, he might be as dirty as the rest of them...

nice statement they sent a bunch of bs

ExHitDesigner
ExHitDesigner
Logan, US
Mar 26, 2011 7:14 am EDT

Newest phone call to ISO Webworks. They are screening Calls to avoid us complaining. Listen for yourself:
http://www.youtube.com/watch?v=n-6F3qPXxfU
Then give em a call or leave a message, we will not stop until we are answered!

ComplaintsBoard
H
8:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

For those who are scammed by Hit We Design, I empathize with you as I am also a victim of this crooked company. I too, chose this company to have my website build, and the result was not delivered! My hard earned money of at least $1000.00 given to this crooked company is gone out of the door and I am sure I will not be seeing it refunded. If anyone is a...

Read full review of Hit Web Design
ComplaintsBoard
U
12:25 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hit Web Design If Employees Quit They Wouldn't get Paid

Just curious because I heard this from a former co-worker who was still close with employees that were there till the last day. Apparently those employees that weren't getting paid were told if they quit and filed a complaint with the State Labor Commission then they wouldn't get paid.

Any former employees that were there till the last day that can confirm this? Because if so, I have another item to list for them to be prosecuted on.

Read full review of Hit Web Design and 20 comments
Update by utahgovernmentsucks
Mar 15, 2011 5:13 am EDT

Here is the investigation that KSL did on Iso Webworks, draw your own conclusions.
http://www.ksl.com/?nid=148&sid=14735071

Update by utahgovernmentsucks
Mar 17, 2011 5:50 am EDT

Breeding Anger, did you just go post the same thing on multiple complaints? That is a yes I take it. Very funny how you post about Fibernet should have bought out the company. What idiotic company is going to buy out a company that has 17 million in federal tax liens on it. This is probably an Aitken who is posting this. Or even Kevin Morrill now who is pissed because his lie has been exposed that he is in fact just changing the name of HIT.

You talk about breeding anger, how about you and your ### family breed anger because of being dishonest you just turn around and do the same thing again. Way to breed anger of people. How do you sleep at night or look at yourself in the mirror you must repeat to yourself a million times I really am a good person even though I owe millions I really am a good person!

Also who stays at a job that doesn't pay, enjoy prison you losers!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
20 comments
Add a comment
K
K
Kelly Rutherford
Carrollton, US
Apr 05, 2011 11:45 pm EDT

I almost bought into the business model that HIT was using to encourage graphic design telecommuters to "Work from home " and help HIT to fullfill the work on the hundreds of websites they had orders for from their customers."

After loosing my webmaster job in 2009 in the Dallas area, I answered an ad for a webdesign position posted on the internet by HIT located in Utah. I felt uncomfortable at the get go when I asked my HIT project manager how the other graphic designers could possible make any money when they were charging so little for web design and promising so much in their packages. It was going to happen through upselling I was told. Selling more to their customer and relying on their other HIT players to do special work if needed.

After going through the training, I realized there was a real disconnect in the way employeer and client communications were going to be handled. I could see no real value on my end to invest in projects that did not rely on proper project scoping, definition, proper monitoring and accountability. This was a recipe for disaster that I could see from my own experience as a graphic web designer. I did not continue with HIT because I felt they lacked the personal touch of client relationship building and interaction. They were not being diligent in overseeing the human side - no, they were relying on the technology to build their business.

Well, you can drive your car all the way home backwards, if you want to. But it may not be the smartest thing to do.

Kelly Rutherford - www.kellyrutherfordcreative.com

ExHitDesigner
ExHitDesigner
Logan, US
Mar 26, 2011 7:12 am EDT

Newest phone call to ISO Webworks. They are screening Calls to avoid us complaining. Listen for yourself:
http://www.youtube.com/watch?v=n-6F3qPXxfU
Then give em a call or leave a message, we will not stop until we are answered!

U
U
urscrewed
Houston, US
Mar 20, 2011 6:35 am EDT

@heartbreak

People do have their facts straight and are venting their concerns with their experience with the company. Who do you think you are to tell them not to express their anger! You must be working for ISO and you don't want to see your paycheck shrink too. And no it is not the economy that hurt HIT it was their damn business practice! They suck ###!

N
N
Nosirrag
Cincinnati, US
Mar 18, 2011 7:31 pm EDT

They are paying lots of money for adwords to keep positive search results of ISO Webworks at the top of Google search results. We need to search "ISO Webworks fraud" and click on all posts stating that ISO Webworks is a SHAM company!

N
N
Nosirrag
Cincinnati, US
Mar 18, 2011 7:26 pm EDT

Their phones are down because there's no point in paying customer service reps to answer the phone if the only calls that are incoming are angry HIT customers and former employees demanding justice!

H
H
HitWebDesign
Provo, US
Mar 18, 2011 6:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

does anyone know why their phones are down?

N
N
Nosirrag
Cincinnati, US
Mar 18, 2011 6:17 pm EDT

We're winning! ISO Webworks is not answering the phone, because the more than 700 complaint calls is not reason enough to pay staff. So until they can somehow stop the onslaught that WE are bringing on with flooding complaint boards, and phone calls DEMANDING our money from Kevin and the Aidken CLAN, they will never be able to take advantage of another unsuspecting customer! I guess the next step is for Kevin and the gang is to legally change their names, which are now MUD in the website design industry!

KSL did an investigation on the simiarities between HIT and ISO...
http://www.ksl.com/?nid=148&sid=14735071

I also received a phone call from the Utah County Attorney's Office and was asked to forward emails and and any charges to the office.

Chelsea Crawford
Legal Assistant

Utah County Attorney's Office
Bureau of Investigations
[protected]
100 E Center
Provo, UT 84606

If they do not satisfy our issues we WILL take this to the federal level!

E
E
ethicalhit
Provo, US
Mar 18, 2011 7:12 am EDT

What is heartbreaking?
- Employees loosing their homes
-Employees loosing their cars
-Employees who can not get jobs because their resume is tainted with the stink of Hit Web Design/ Heritage Web Solutions
-Employees whose families are starving

All because of the greed, ignorance, and arrogance of one family, the Aitken Family.

F
F
FormerEmployee4
Provo, US
Mar 17, 2011 5:39 pm EDT

@Breeding Anger

Do you have any idea how ridiculous you sound? Yes, we elect officials to represent us, and yes, at times Americans can and will be greedy. However, what the h*** does that have to do with anything we're currently discussing? In this case, we weren't being greedy. We were being forced to BEG for our hard earned paychecks and still being denied. You want to know where the "Mom and Pop" shops are? They were put under because of companies like HIT taking advantage of them and taking their money. Wait, let me guess. That is their fault for trusting that there are still good people and companies in the world? How do you think that has effected the economy? Where you even effected by HIT? If not, you have no room at all to speak out! If I treated so many people the way HIT treated us, I would expect negative postings, comments, etc. about me and my family, however, instead it was me and my family that were financially devastated, embarrassed, belittled, insulted, lied to, etc. etc. etc. How dare you say I was "lucky" to have been employed. Do you have any idea the position they put their employees and customers in?! I wouldn't treat people the way HIT has. I unlike them, couldn't live with myself knowing how many people's lives I ruined! I have a morals and ethics. The news reports the negative about companies hoping to prevent other people being scammed, and I have no doubt the report(s) saved thousands of people from losing hundreds of thousands of dollars to HIT. My suggestions to you are: do your research before making comments, don't throw random thoughts and opinions about "corporate America" in a conversation NOT discussing corporate America, and not blaming "we the people", the elected officials, or the media for HIT's unjust and unethical practices to try to move the conversation from the original topic of HIT being poisonous to anyone with morals that encountered them and the undeniable evidence that ISO and HIT are one in the same.

@ExHitDesigner

I couldn't have said it better myself! Thank you!

U
U
urscrewed
Houston, US
Mar 17, 2011 7:47 am EDT

@ Breeding Anger - I sure cannot wait until I see them in hand cuffs and being hauled off to jail. They are just a bunch of cowards and hide behind everyone. What makes anyone think that not paying taxes that you with held from your employees is a good way to do business? It is just plain old stupid! Speaking about being angry, well hell ya I would be one pissed of individual if I was expected to come to work and not get paid for my efforts. That is what people are angry about, and then expecting their employees to perform and do more. Apparently you just don't know what the hell you are talking about!

ComplaintsBoard
H
7:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hit Web Design Company Changed names

Hit Web Design/ Heritage Web Solutions that just left 15, 000 customers out in the cold and did not pay it's employees for weeks and months has already set up shop again in Ameircan Fork.

This companyis ISO Webworks which you can find here http://isowebworks.com/

The company is registered to the former CTO at Hit Web Design, Kevin Morrill. https://secure.utah.gov/bes/action/details?entity=7933558-0160

You can call ISO Webworks and talk to them about a refund, or if you were an employee about your missing paychecks.

Their number is [protected]

Read full review of Hit Web Design and 89 comments
Update by HitWebDesign
May 23, 2011 2:08 pm EDT

@Bill I suggest you do a charge back to your credit card ASAP! Call your card company and do a charge back. Tell them they have stolen your money, and that they have disappeared. Just do a charge back.

Update by HitWebDesign
Mar 23, 2011 7:53 pm EDT

Looks like ISO Webworks has created a whole new website to get customers. If you google, website design you will see the ad, it should be similar... check out the site.

Website Design - $139 - 100% Satisfaction Guarantee.
Affordable - Our Work is Awesome!
webdesignin5days.com/WebSite-Design

Update by HitWebDesign
Mar 21, 2011 5:43 pm EDT

Was just able to confirm that David Aitken's other sister Elisa Funk is also working at ISO Webworks.

Update by HitWebDesign
Mar 18, 2011 9:42 pm EDT

Please remember if people are asking for information for you to email, ask them to message you and send you the contact information for the Law Firm they represent, and away for you to contact them.

Heritage Web Solutions/ Hit Web Design/ ISO Webworks fights dirty, and they will try to sue anyone they can get a hold of.

Update by HitWebDesign
Mar 18, 2011 7:09 pm EDT

It looks like their phones are down? Can anyone else confirm?

Update by HitWebDesign
Mar 16, 2011 8:21 pm EDT

From the ISO Webworks home page

Call Today and Start Doing Business
Online by Next Week!
ISO Webworks has taken a process that often takes weeks to months and streamlined it to just 10 days or less!

It should read "ISO Webworks has taken a process that should take days, and cluster f*cked it to weeks and months"

Update by HitWebDesign
Mar 14, 2011 5:56 pm EDT

If you want to get a refund for your website feel free to call them directly or visit their new office

Phone number: They pick up saying ISO Webworks
[protected]

Address
50 N. Center Street American Fork, UT

Update by HitWebDesign
Mar 14, 2011 5:08 pm EDT

Wow empowered by knowledge, please keep posting, I find your posts most informative and useful!

Update by HitWebDesign
Mar 11, 2011 7:02 pm EST

@ExHitDesigner nice comment.

Update by HitWebDesign
Mar 11, 2011 4:43 pm EST

There are the current comments on her blog...

Chris Mann said...
This is what your husband's company is does:
http://www.complaintsboard.com/?search=hit+web+design&everything=Everything
March 11, 2011 8:03 AM

David Aitken is a Bean Bag said...
I am sorry, but because of your husband people are homeless, their cars have been repossessed, their children have gone hungry.
You speak so much about charity, in Haiti, yet the workers at your husbands company have been abused, and neglected.
You husband David Aitken has caused real harm, and has ruined thousands of lives. It was not the economy (online businesses are thriving). It was your husband and families greed.

Update by HitWebDesign
Mar 11, 2011 4:35 pm EST

please remember to post comments on David Aitken wife's blog to let her know the real harm her husband did, and they they are not victims.

http://twomoretolove.blogspot.com/2011/03/we-tried-are-best.html

Update by HitWebDesign
Mar 11, 2011 4:30 pm EST

@exhitemployee007 is there any way you can share that information?

Update by HitWebDesign
Mar 11, 2011 3:51 pm EST

@weev since you know these two individuals so well, can you confirm that they are currently working at ISO Webworks?

Update by HitWebDesign
Mar 11, 2011 2:23 pm EST

Also just FYI they already changed so links so that they don't say Hit anymore. They now say ISO Webworks.

Slippery snakes they are. Good thing people got some screen shots.

Update by HitWebDesign
Mar 11, 2011 2:17 pm EST

Feel free to leave a comment on David's Aitken Wife's blog who blames Hit Closing on the economy, and tries to make it look like the medias fault they closed down.

http://twomoretolove.blogspot.com/2011/03/we-tried-are-best.html#comments

Update by HitWebDesign
Mar 10, 2011 9:36 pm EST

If you wish to go knock on David Aitken's door and ask him for his money back feel free to visit him at
928 Russell Road, Eagle Mountain, UT 84005

Update by HitWebDesign
Mar 10, 2011 8:51 pm EST

Thank you ExHitDesigner. Very telling, very telling.

Update by HitWebDesign
Mar 10, 2011 8:07 pm EST

Mr. Morrill

You were photographed removing equipment with the owners of Hit Web Design yesterday 03/09/11

Please explain yourself.

Update by HitWebDesign
Mar 10, 2011 8:02 pm EST

Mr. Morrill,

would you agree to allow a news organization like KSL or SL Tribune to tour your offices to verify that you are not using Hit Web Design's equipment and verify that any managers are not former Hit Web Design owners?

Hide full review
89 comments
Add a comment
U
U
urscrewed
Houston, US
Sep 01, 2011 7:51 am EDT

@ Jake -
Hopefully they can track the transaction. Try a charge back and let your credit card company they didn't follow through with building you a web site. Its worth a shot to try and recover part of your loss from these ###s!

J
J
Jake Payne Jr
Laurens, US
Jul 21, 2011 11:49 pm EDT

They got me for 2000 dollar. no site.bye bye money!

E
E
ethicalhit
Provo, US
Jul 09, 2011 11:27 pm EDT

Good luck trying to collect

U
U
urscrewed
Houston, US
Jun 24, 2011 7:05 am EDT

Great News! HIT Web Design appears to still be in business! They are just operating under a different name. Heritage Web Design LLC and also have spun off their software to ISO Web Works! You can contact them and if HIT Web Design owes you money feel free to contact either business or Leah Young @ [protected]!

U
U
utahgovernmentsucks
, US
May 21, 2011 3:27 pm EDT

Sorry Bill you got taken, the office is cleaned out. They never could do what they promised about building a website. Join the list of other pissed off customers. I wish you had read the other thread before committing to them.

They didn't even have a real portfolio up, those were just pictures of fake sites.

B
B
Bill Page
, US
May 20, 2011 8:22 pm EDT

I am from Michigan and have just been ripped off by ISO Web Works. I sent this letter yesterday. Again today there is no answer.
Dear Christine, I am having so much trouble getting anything done through your company that I am requesting that my deposit with you be returned or that I hear from one of you VERY soon. When we last talked you said you would get back to me. You have not. I have left messages that are unanswered. Today I call and your mailbox is full.
Have you gone out of business? Is your business overwhelmed? What gives?
Please answer today or send me a refund.

ExHitDesigner
ExHitDesigner
Logan, US
Mar 26, 2011 7:10 am EDT

Newest phone call to ISO Webworks. They are screening Calls to avoid us complaining. Listen for yourself:
http://www.youtube.com/watch?v=n-6F3qPXxfU
Then give em a call or leave a message, we will not stop until we are answered!

E
E
Empower by knowledge
Provo, US
Mar 25, 2011 8:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

@jamielynn1109

Thank you.

J
J
jamielynn1109
saint peters, US
Mar 25, 2011 6:27 pm EDT

There will be a new news story out of St. Louis Missouri. Fox 2 News, the contact name is Bonita Cornute. I too was hurt by this company and I am doing my part to get my name out there.

E
E
Empower by knowledge
Provo, US
Mar 25, 2011 2:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Contact the KSL or the news entity directly. Look up the number on-line or in the phone directory. Do not go through third parties. The news already aired its story. Short of any new and big events i.e. changes it is unlikely that there is any new news release in the works.

FYI: The Heraldextra did not check out any facts and therefore its new release is flawed and primarily the words of a criminal defense attorney as well as other releases using this information.

One must ask who Sonny Olsen actually represents? Kevin Morrill i.e. isowebworks etc or Heritage Management Services, LLC aka Heritage Web Solutions aka Hit Web Design aka David Aiken, Mark Strong, Leah Young, Eddie Dockery, Bradford Stone? Remember that Kevin Morrill was a key management member of HIT and is family related to David Aiken. He claims to have quit March 4, 2011, the day that employees at Hit were made aware of the lies that were being told. Kevin claims to start up a new company within 4 days with 20 new employees from HIT. That takes a lot of capital, equipment, software and leads etc.

Why has Sonny Olsen participated in a campaign to clear Kevin Morrill and isowebworks. Isn’t this a conflict of interest?

Kevin Morrill told employees he was in the same boat as them. Kevin did not sleep in his car in the freezing cold because he was locked out of his apartment because he was not paid his wages. Kevin Morrill did not beg for patience to keep a roof over his head because he was not paid his waged for weeks and weeks. Kevin Morrill was paid.

One must ask how much money was taken from people under false misrepresentation of products or services and/or misleading information when the tax bill is 17.1 million. If 17.1 is representative of a 20 percent tax that would make the take $204 million dollars from around the world. Not to mention the Hatti donations that HIT took from its employees and the public. No one has released any confirmation that the fund taken in for Hatti actually went to Hatti. HIT web pages requesting donations for Hatti were up days before its closing and were taken down quickly upon notice of a criminal investigation. Is this a coincidence?

HIT’s web pages for sales leads remained up and running for days before posting a notice of its closing.

Any former customer of HIT who has been contacted by Isowebworks, PPC Management or any related company should contact the Utah County Attorney’s office directly.

Ask yourself if the same people are running a new company with the same equipment, the same people, the same software that they have placed their new logo on, why would you expect different results?

ComplaintsBoard
P
6:01 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hit Web Design Fraud

HIT WEB DESIGNS is a scam just like many others have said. They sound professional starting off and then after they have your credit card info and have milked you on extras, no communication from them at all. A piece of crap first draft website and then nothting further! Do not even talk to these people! Their main phone number no longer works. Web hosting is now with FiberNet they say. I'm cancelling all payments and hope they all rot in hell!

Read full review of Hit Web Design and 22 comments
Update by Paul Rezucha
Mar 11, 2011 4:23 pm EST

Many of us have been dupped by this company and there is an investigation going on now by the Utah County Investigative Services. You are requested to call them and leave your name, number, and email address. They will send you a complaint form via email that you can return by email or regular mail. Please call [protected]. You will most likely get a recorded message from Jennifer as they are receiving MANY calls about this. Hopefully justice will be done!
Apparantly HIT WEB DESIGNS is continuing their fraud under another name: Here is their website and it sure looks like the same website layout. http://isowebworks.com/
BEWARE! Hope they catch these ba$tards!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
22 comments
Add a comment
Y
Y
Yocanada
, CA
Dec 28, 2010 7:59 pm EST

Friendly salesperson chris assured me my credit card info was used only to hold the account info so I would not have to start all over if my company wanted to proceed. My company did not end up proceeding and I was charged anyways. Both speaking clear English. Now I have spent over 20 hours trying to get my money back that was stolen and it is evident that this company is really great at giving the run around. 6 months they tell me just to process!

A
A
another victim
Missoula, US
Feb 03, 2011 8:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Won't bore you with more of the same. Fraudulent offering of services to build you a "custom" web site. Their entire product is built on FREE software that anyone can use like squirrelmail and zen cart. There is no custom design. What they put together takes someone about 20 minutes. They can not deliver a custom design and certainly not an ecommerce web site! After 5 months I was forced to realize that they are a fraud and can not deliver the web site that they promised, and I have wasted a lot of valuable time. I found the people at American Express most helpful in the dispute. If you have been ripped off too, do two things. Contact your credit company and dispute the payments and send a full set of documentation to both the CC company and the Utah Attorney General.
Mark Shurtleff - Office of the Attorney General
PO Box 142320 SLC UT [protected]

N
N
New Bird Hacthes
Albany, US
Mar 11, 2011 3:25 pm EST

I hired HIT Web Design, an they closed their doors earlier this week without completing my web site. I paid 1200 dollars US for their services n they folded their business and are now saying the unfinished wrk will not be completed.

P
P
podinsyracuse
, US
Mar 14, 2011 12:04 am EDT

Check this out:
Parcel No.: [protected]
The current beneficiary of the trust deed is CitiMortgage, Inc. and the record owners of the property as of the recording of the notice of default are Jeremy Aitken and Lisa Ann Aitken.
The sale is subject to bankruptcy filing, payoff, reinstatement or any other circumstance that would affect the validity of the sale. If any such circumstance exists, the sale shall be void, the successful bidder's funds returned and the trustee and current beneficiary shall
not be liable to the successful bidder for any damage.
http://www.utahlegals.com/notice.php?id=90688
DATED: February 15, 2011.

U
U
urscrewed
Houston, US
Jun 24, 2011 7:14 am EDT

Great News! HIT Web Design appears to still be in business! They are just operating under a different name. Heritage Web Design LLC and also have spun off their software to ISO Web Works! You can contact them and if HIT Web Design owes you money feel free to contact either business or Leah Young @ [protected]!

E
E
Empower by knowledge
Provo, US
Mar 29, 2011 7:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

aka isowebworks aka ppcmanagment, aka HIT Development aka yourhitsite.com aka remoteitresources aka...the list goes on...

Service of complaints either district or small claims can be served upon Sonny Olsen Registered Agent at Heideman, McKay, Heugly & Olsen 2696 North University Avenue, Suite 180, Provo, UT [protected]. It just needs to be served upon the lawfirm to someone 18 years old or above. Get the name of the person at the front desk upon whom you hand the documents and their position with the firm. Make sure it is served with a Summons. Small claims documents are ususally all in one documents. Read them to make sure. Document due need to be served pursuant to Utah Rules of Civil Procedures Rule 4 you can read this at the following: http://www.utcourts.gov/resources/rules/urcp/urcp004.html

You can send your demand for payment to Mr. Olsen at solsen@hmho-law.com.

E
E
Empower by knowledge
Provo, US
Mar 28, 2011 2:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

These people have been scammed and defrauded. Attempting to profit there from is inappropriate.
Anyone who wishes can prepare a site for free at http://demo.joomla.org/ It has been designed for non-programmers to get their sites up quickly and easily. Within minutes or the same day your site is up and running. The site you create will look professionally prepared for free.

You can do social sites, e-commerce sites, and much much more.
Who uses Joomla?
MTV Quizilla
Here are just a few examples of Web sites that use Joomla:
* MTV Networks Quizilla (Social networking) - http://www.quizilla.com
* IHOP (Restaurant chain) - http://www.ihop.com
* Harvard University (Educational) - http://gsas.harvard.edu
* Citibank (Financial institution intranet) - Not publicly accessible
* The Green Maven (Eco-resources) - http://www.greenmaven.com
* Outdoor Photographer (Magazine) - http://www.outdoorphotographer.com
* PlayShakespeare.com (Cultural) - http://www.playshakespeare.com
* Senso Interiors (Furniture design) - http://www.sensointeriors.co.za

Check out their sample sites and portfolios at http://community.joomla.org/showcase/
A Joomla site through the Demo is hosted for the first 30 days for free on cloudaccess.net. You can move your site to any hosting company you desire.

If you need to add a feature to your site like a shopping cart the add-ons are free or have minimal costs of $0-$30. If you wish to change something the software helps you do that for free. If there is a feature that you would like and there is not an add-on available, you can make a request for help. The costs are reasonable. There are no high pressured sales people to worry about.

Joomla is type of software that allows companies like isowebworks and PPCmanagementllc to produce a website for your review quickly. They are not building your site nor coding to build your site. They use free open source packages like Joomla to build the sites. This software is available to the public (you) for free. Why pay someone else to do this when you can do it yourself with ease and for free. Before you pay someone to build your site give Joomla a try.

Joomla is a free open source content management system (CMS). Some companies put there name on top of the CMS and call it their product when in fact it is the work of many who have devoted their time to the free open source development projects.

We are not against anyone choosing to pay someone to create the sites using Joomla. We are only against not giving credit to the free open source community who actually developed the programs such as Joomla and disclosing its usage to the public.

Because of the short amount of time it takes to build a site with Joomla, use care when paying someone to build your site. Make sure they have actually built sites from scratch and understand CSS, XML, HTML, JavaScript, PHP, Perl, and AJAX at a minimum. Make sure they have and are building some sites from scratch or have disclosed to you that they only use a CMS. Make sure it is disclosed in your contract if they will build the code themselves and have qualified programmers or use free open source software.

FOOD FOR THOUGHT:
1. Never sign a contract that does not provide a full refund if you are not satisfied with the product or service.
2. Make sure that you do not pay for hosting until your site is live and functioning the way you requested.
3. Make sure that you ”own” your site code with no strings attached except payment for the building of the site as agreed to in writing.
4. Never sign an agreement that does not require a deadline for building the site or provides for phased rollout with deadlines of features. You can even request that there is a penalty for each day the site is past the due date to motivate the completion of the site.
5. Never agree to jurisdiction outside of your own state or country.
6. Never agree that the full price as been earned or is due unless the site is built to your satisfaction.
7. Make sure you have documentation of what is in scope of your request and what is out of scope for your request. Get it in writing.
8. Never let anyone pressure into purchasing anything. Tell them that you need to review it with your partners and that until you have your partner”s sign off you can not make the purchase. Then take the time to research and review the information before you buy. Get a family member or trusted friend to be your partner in helping you make the decision. Get three opinions before you buy. If you are uncomfortable in any way don’t buy. It is better to wait than be sorry.
9. Always read the terms of the agreement before you sign. If you don’t like the terms you can change them. Any company that is unwilling to work with you on the terms is giving you a sign of what is ahead. Run don’t walk away from a company that is unwilling to work with your terms.

E
E
Empower by knowledge
Provo, US
Mar 27, 2011 3:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

FYI: The Heraldextra did not check out any facts and therefore its new release is flawed and primarily the words of a criminal defense attorney as well as other releases using this information.

One must ask who Sonny Olsen actually represents? Kevin Morrill i.e. isowebworks etc or Heritage Management Services, LLC aka Heritage Web Solutions aka Hit Web Design aka David Aiken, Mark Strong, Leah Young, Eddie Dockery, Bradford Stone? Remember that Kevin Morrill was a key management member of HIT and is family related to David Aiken. He claims to have quit March 4, 2011, the day that employees at Hit were made aware of the lies that were being told. Kevin claims to start up a new company within 4 days with 20 new employees from HIT. That takes a lot of capital, equipment, software and leads etc.
Why has Sonny Olsen participated in a campaign to clear Kevin Morrill and isowebworks. Isn’t this a conflict of interest?

Kevin Morrill told employees he was in the same boat as them. Kevin did not sleep in his car in the freezing cold because he was locked out of his apartment because he was not paid his wages. Kevin Morrill did not beg for patience to keep a roof over his head because he was not paid his waged for weeks and weeks. Kevin Morrill was paid.

One must ask how much money was taken from people under false or misrepresentation of products or services when the tax bill is 17.1 million. If 17.1 is representative of a 20 percent tax that would make the take $204 million dollars from around the world. Not to mention the Hatti donations that HIT took from its employees and the public. No one has released any confirmation that the funds taken in for Hatti actually went to Hatti. HIT web pages requesting donations for Hatti were up days before its closing and were taken down quickly upon notice of a criminal investigation. Is this a coincidence?

HIT’s web pages for sales leads remained up and running for days before posting a notice of its closing.

Any former customer of HIT who has been contacted by Isowebworks, PPC Management or any related company should contact the Utah County Attorney’s office directly.

Ask yourself if the same people are running a new company with the same equipment, the same people, the same software that they have placed their new logo on, why would you expect different results?

M
M
Miss Lujan
reno, US
Mar 15, 2011 11:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

HIT WEB DESIGN VICTIMS PLEASE READ!
[protected] CALL

PLEASE CALL THE FOLLOWING COUNTY'S ATTORNEYS OFFICE, LISTEN TO THE MESSAGE AND FOLLOW THE DIRECTIONS IN ORDER TO REQUEST A VICTIMS PACKET. THERE IS AN OVERWHELMING AMOUNT OF COMPLAINTS. THE DISTRICT HAD TO TURN THE CASE OVER TO THE COUNTY!

[protected] CALL

G
G
getstarcpr
San Diego, US
Mar 15, 2011 12:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Is there anyway for us to gather up a class action lawyer? I know we can gather up a HUGE crowd!

ComplaintsBoard
S
10:05 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hit Web Design is the worst company I have ever dealt with. They start out seeming like they are goinjg to create a good site for you and the services are absolutely horrible. As soon as they began hosting my website, it has been a nightmere. My email hasn't worked since they transferred it from my previous host (which was 6 months ago) and no one seems to...

Read full review of Hit Web Design and 158 comments
ComplaintsBoard
H
2:40 pm EST

Hit Web Design No Response after 75 call and emails

This is the worst company I have every delt with I ahve called and emailed in a 2 week time period and never a call I did get 2 emails asking what the problem was. In every call and email I stated exactly what was wrong. Do not every do business with the company. The company has promised so many hour of free web help with every yealy renewal, bu you never see the help also my contract is double the price of when I started, this is not waht we agreed on. I paid for banner adds and have never received them. Half my site customers can not access.

Read full review of Hit Web Design and 4 comments
Hide full review
4 comments
Add a comment
U
U
urscrewed
Houston, US
Jun 24, 2011 7:33 am EDT

Great News! HIT Web Design appears to still be in business! They are just operating under a different name. Heritage Web Design LLC and also have spun off their software to ISO Web Works! You can contact them and if HIT Web Design owes you money feel free to contact either business or Leah Young @ [protected]!

G
G
getstarcpr
San Diego, US
Mar 10, 2011 9:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

PLEASE FILE A CLAIM WITH THE PROVO, UT POLICE DEPARTMENT. THEY ARE NOW TAKING REPORTS AND/OR COMPLAINTS AGAINST HIT WEB DESIGN FOR ANY FRAUD OR SCAM ACTIVITY. YOU CAN ASK FOR OFFICER DICK OR SGT. CROSBY - [protected] CALL! THE MORE CALLS THE BETTER. I JUST FILED MY CLAIM AND RECEIVED A CASE NUMBER. WHEN I CALLED AND MENTIONED HIT WEB DESIGN THEY ALREADY KNEW ABOUT THE COMPLAINTS THAT HAVE BEEN COMING IN. I DID MY PART TO SEE JUSTICE SERVED.

PROVO, UT POLICE DEPARTMENT
[protected] OR [protected]
Good Luck!

D
D
dw2011
Winston-Salem, US
Mar 09, 2011 1:34 pm EST

Heritage Web Design has not paid their employees in months...some even dating back to June of last year

E
E
ethicalhit
Provo, US
Feb 22, 2011 3:56 am EST

I suggest that you follow my steps to get your money back, and hopefully you used your VISA or MasterCard when you went with Hit Web Design, because if you went with American Express or Discover Card it will be harder to get your money back.

Step 1: Call your Bank or Credit Card company, and do a charge back. Do not let hit get any more of your money and try to get as much of it back as you can.
Step 2: Contact the Utah Attorney General's Office and file a formal complaint with them about your relationship with Hit Web Design.
Step 3: Contact the BBB and file a formal complaint with them.
Step 4: Contact your local newspaper, radio and TV station and inform them of your experience.
Step 5: post ALL over the internet your experience, and post your results!

ComplaintsBoard
L
11:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hit Web Design Rip-off!

As a start-up internet business, the first thing I needed was a web site. I found HIT web design and called in June of 2010. I spoke to a knowledgeable saleman and agreed on $3, 200 for the project.
I jumped through all the hoops, changed my hosting to them, filled in the online questionaire with detailed information. Gave them everything they asked for.
They told me that the project would be completed in phases, and that the modules they would use would make for quick work.
I sent half, $1, 600 to start. As soon as they had the money, I service vanished. It's Feb. 1, 2011 and all I have is a marker page up on rockabillyhub.com. the Project has shifted from person to person. I have explained the vision for the site to at least a dozen different people there. The last communication from them was from an out-source guy in Australia two weeks ago. He won't call or answer emails either. I went to the BBB online site and found hundreds of complaints too. I have emailed the owner, at [protected]@hwsinet.com, but fear the worst. My money is gone. I can start over and/or sue. DO NOT DO BUSINESS with HIT!

Read full review of Hit Web Design and 4 comments
Hide full review
4 comments
Add a comment
U
U
urscrewed
Houston, US
Jun 24, 2011 7:33 am EDT

Great News! HIT Web Design appears to still be in business! They are just operating under a different name. Heritage Web Design LLC and also have spun off their software to ISO Web Works! You can contact them and if HIT Web Design owes you money feel free to contact either business or Leah Young @ [protected]!

A
A
Andreaa
, US
Feb 24, 2011 8:24 pm EST

Oh, I remember going through this same frustrating time when I was passed from one person to another to manage your web design and to have to explain your vision about your desired page all over again to a different person all the time is so frustrating! An then, you talk to a person and next day is no longer working with them... you wonder why! I have my webpage already done by them but I do not get anything from them as assistance that is not charged out of what I pay monthly. I regret to have them work with me and I will change my provider when I get the time to work with it.

E
E
ethicalhit
Provo, US
Feb 24, 2011 2:51 am EST

I suggest that you follow my steps to get your money back, and hopefully you used your VISA or MasterCard when you went with Hit Web Design, because if you went with American Express or Discover Card it will be harder to get your money back.

Step 1: Call your Bank or Credit Card company, and do a charge back. Do not let hit get any more of your money and try to get as much of it back as you can.
Step 2: Contact the Utah Attorney General's Office and file a formal complaint with them about your relationship with Hit Web Design.
Step 3: Contact the BBB and file a formal complaint with them.
Step 4: Contact your local newspaper, radio and TV station and inform them of your experience.
Step 5: post ALL over the internet your experience, and post your results!

J
J
JPTMD
Detroit, US
Feb 03, 2011 2:12 am EST

Horrible company. Ripped me off as well.
They have had 800+ complaints filed to the BBB. Check out the link:

http://www.bbb.org/utah/business-reviews/web-designers/heritage-internet-technologies-in-provo-ut-10011699

ComplaintsBoard
J
6:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hit Web Design Non Delivery of Service

This company is fraudulent. I paid in full for web design services, since that time, no returned phone calls or emails. I call them every day just to get the run around. Did get some small progress with 1 returned phone call after 3 months of harassing them. For all of you who are struggling with them like I am, I think it helped that I filed a complaint with the Better Business Bureau and then after the complaint was processed I forwarded the email confirmation to HIT Web design. ...hope this helps any of you out there who are going through the same thing as I am.

Read full review of Hit Web Design and 3 comments
Update by jkspen
Mar 10, 2011 2:10 am EST

Thanks for the update. We received a statement from the BBB of Utah today stating that as of Tuesday, March 8th Heritage Web Solutions/Hit is OUT OF BUSINESS! We tried the phone number as they have STILL not finished our website and sure enough the message states they are out of business. UGH I dont know what to think anymore.

Hide full review
3 comments
Add a comment
U
U
urscrewed
Houston, US
Jun 24, 2011 7:11 am EDT

Great News! HIT Web Design appears to still be in business! They are just operating under a different name. Heritage Web Design LLC and also have spun off their software to ISO Web Works! You can contact them and if HIT Web Design owes you money feel free to contact either business or Leah Young @ [protected]!

G
G
getstarcpr
San Diego, US
Mar 09, 2011 10:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

EVERYONE THERE IS HOPE! PLEASE PLEASE FILE A CLAIM WITH THE PROVO, UT POLICE DEPARTMENT! THEY ARE NOW TAKING REPORTS AND/OR COMPLAINTS AGAINST HIT WEB DESIGN FOR ANY FRAUD OR SCAM ACTIVITY. YOU CAN ASK FOR OFFICER DICK OR SGT. CROSBY - [protected] CALL! THE MORE CALLS THE BETTER. I JUST FILED MY CLAIM AND RECEIVED A CASE NUMBER. WHEN I CALLED AND MENTIONED HIT WEB DESIGN THEY ALREADY KNEW ABOUT THE COMPLAINTS THAT HAVE BEEN COMING IN. I DID MY PART TO SEE JUSTICE SERVED. I HOPE YOU WILL DO THE SAME. GOOD LUCK EVERYONE! ! _________________________________________

AGAIN THE NUMBER IS:
PROVO, UT POLICE DEPARTMENT
[protected] OR [protected]

E
E
ethicalhit
Provo, US
Feb 22, 2011 3:53 am EST

I suggest that you follow my steps to get your money back, and hopefully you used your VISA or MasterCard when you went with Hit Web Design, because if you went with American Express or Discover Card it will be harder to get your money back.

Step 1: Call your Bank or Credit Card company, and do a charge back. Do not let hit get any more of your money and try to get as much of it back as you can.
Step 2: Contact the Utah Attorney General's Office and file a formal complaint with them about your relationship with Hit Web Design.
Step 3: Contact the BBB and file a formal complaint with them.
Step 4: Contact your local newspaper, radio and TV station and inform them of your experience.
Step 5: post ALL over the internet your experience, and post your results!

ComplaintsBoard
A
2:31 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hit Web Design I Want My Money Back!!!

I wrote this to a Supervisor of Hit Web Design on January 21, 2011 and I still did not get his response and it is January 27th! I don't know what to do? Does anyone have any suggestions for I want to be reimbursed!

Hello Joe,

The reason I am contacting you today for I have an urgent request. I have made a Contract with your company to Design me a Website and I was told that it would take 3 to 10 days maximum to complete. I paid for the start of my Website on Jan. 6th and it is now already the 21st. Although it took up to a week to get my logo, I really like it. I have contacted Kaden on several occasions re my Website. Five days ago a Draft copy of my Website was sent to me, which threw me for a loop. It's like there wasn't any thought put into it and even the wording was incorrect. I was told that the purpose of a questionnaire is to give them something to work with, which was obviously not. Afterwards, I had sent Kaden an example of a Website I wanted and some new pictures and colour ideas to work with. Since then, I have sent several emails to Kaden and he reassured me that my Website would soon be done. 4 days have passed since then and I haven't heard anything more back. Please tell me what is happening for I need my Website so I can start downloading data. I have people waiting on me. I'm even planning on having Future Ranking to Market for me once it is totally ready.

When someone sends someone an email and/or voicemail, there should only be a one day turnaround maximum, especially when there is money at stake.

Please tell me the status of my Website ASAP. I trust that you are the reputable company you say you are.

Thank you,
Aline

Read full review of Hit Web Design and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
H
H
HitWebDesign
Provo, US
Mar 14, 2011 6:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If you want to get a refund for your website feel free to call them directly or visit their new office

Phone number: They pick up saying ISO Webworks
[protected]

Address
50 N. Center Street American Fork, UT

E
E
ethicalhit
Provo, US
Mar 10, 2011 7:18 pm EST

Hit Web Design has already set up shop again and is already scamming people again. They are now doing business as ISO Webworks

this is their new URL
http://isowebworks.com/

Their phone number is
[protected]

This company is currently registered to their former CTO Kevin Morrill
https://secure.utah.gov/bes/action/details?entity=7933558-0160

Contact them and demand your paycheck or your refund.

E
E
ethicalhit
Provo, US
Mar 09, 2011 11:05 pm EST

The Utah Attorney General's office has an open case against them. Please contact them ASAP.

L
L
louie2175
Ferndale, US
Mar 09, 2011 6:36 pm EST

THIEFS

L
L
louie2175
Ferndale, US
Mar 09, 2011 6:36 pm EST

I have been fighting with them going on a year now...like everyone else..no website, no responce, no refund..where do we go now...BBB can't do anything else for me.

Lou Arestad
any info would be helpful

louarestad@comcast.net

H
H
HitWebDesign
Provo, US
Mar 09, 2011 4:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Here are some photos of them taking computer equipment out of the buildings

View 0 more photos
E
E
ethicalhit
Provo, US
Mar 09, 2011 5:30 am EST

Heritage Web Solutions/ Hit Web Design closed it doors for good today at 11:00. Currently if you are a Heritage Web Solutions customer you can only access your account by contacting the server company Fiber Net http://www.fiber.net/content/heritage-and-hit-web-design

If you have paid money to Hit Web Design/ Heritage Web Solutions I suggest you do a Charge back on your Credit Card immediately and see if you can get anything back.

Please post your stories.

E
E
ethicalhit
Provo, US
Feb 23, 2011 11:25 pm EST

I suggest that you follow my steps to get your money back, and hopefully you used your VISA or MasterCard when you went with Hit Web Design, because if you went with American Express or Discover Card it will be harder to get your money back.

Step 1: Call your Bank or Credit Card company, and do a charge back. Do not let hit get any more of your money and try to get as much of it back as you can.
Step 2: Contact the Utah Attorney General's Office and file a formal complaint with them about your relationship with Hit Web Design.
Step 3: Contact the BBB and file a formal complaint with them.
Step 4: Contact your local newspaper, radio and TV station and inform them of your experience.
Step 5: post ALL over the internet your experience, and post your results!

W
W
Wendell Russell
Claypool, US
Feb 18, 2011 6:32 pm EST

Hi Aline,
Just a suggestion, Contact your bank...file a chargeback for all monies paid to HIT Web Design and find a different company to do the website for you.
Wendell Russell

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Hit Web Design contacts

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.