CB Hosting and Web Design Hit Web Design 1460 Moon River Dr, Provo, UT, 84604, US
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Hit Web Design
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Hit Web Design

1460 Moon River Dr, Provo, UT, 84604, US
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8:42 am EDT
The complaint has been investigated and resolved to the customer’s satisfaction.

Hit Web Design - Got ripped off for undelivered services

For those who are scammed by Hit We Design, I empathize with you as I am also a victim of this crooked company. I too, chose this company to have my website build, and the result was not delivered! My hard earned money of at least $1000.00 given to this crooked company is gone out of the door and I am sure I will not be seeing it refunded. If anyone is a victim of this company and has a good idea to get back at the owners, let mew know so I can assist; perhaps a class action law suit?

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10:38 am EST
The complaint has been investigated and resolved to the customer’s satisfaction.

Hit Web Design - Non-performance

My husband paid for and began working with heritage web solutions in january march 2009, he still did not have a working live web page, so he handed this project off to me to assist hit to get it done. To date, now december 30, 2009, he still does not have his website. We have been passed around to three different designers, we have waited months now to get a simple blog, I have contacted the sales department hoping to get some action, to no avail.

I personally have created or located every piece of text and graphic for the site and have provided them to the 'designers'. I have a great deal of knowledge of web site design and graphic design. I should have simply created the site for my husband when he asked, but I was too busy at the time - little did I know that more time than ever would be required of me to work with heritage.

The prototype/test page hit (heritage) has provided to us is the most basic and elementary page I have ever seen. An entry level web design student could have produced what they have provided to us, thus far. The total dollar amount we have spent for a non-working, elementary level basic web page is $580.00! Not the $199 they advertise. What the heck are we paying for?

I have sent a specific list of items needing to be corrected and/or changed to this very basic page over 2 months ago, yet we have gotten no response from the design team. Their terms & conditions specify that when they send you a message or a page to approve and you don't respond to them within 5 days, they assume the page is approved and move on to the next item. Well, it's been two months since I requested our last changes, not to mention eleven months since we began this horror story with heritage, and we are still nowhere closer to an active website than we were a year ago.

Do not waste your money or your time with this company. Their designers are not professional and they do not deliver!

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San Diego, US
Mar 10, 2011 10:37 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You can file a claim with the provo, ut police department. they are taking reports and/or complaints against hit web design for any fraud or scam activity. you can ask for officer dick or sgt. crosby - [protected] I just filed my claim and received a case number. when I called and mentioned hit web design they already knew about the company & complaints that have been coming in. I did my part to see justice served. I hope you will do the same.

Number is:
Provo, ut police department
[protected] or [protected]

, US
Sep 09, 2010 6:05 pm EDT
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Brandon seems to like to call many times

Like the 2 times he called today and getting on voicemail with his breathing

Sure doesnt sound to me like a professional

So an investigator paid him a call to stop

Next time I will go further with a formal complaint to Utah


You might want to look at this Brandon

Yes Im on the Do not call registry too


Charlotte, US
Apr 13, 2010 1:15 pm EDT
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I engaged HIT web design to create my website. When I received my invoice, I noticed they had charged me for more than I agreed to. Long story short, at nearly every turn, they failed to do what they said they would do. I emailed, then called them, to tell them that I had changed my mind about doing business w/ them. Carlos (customer service guy) did send a confirmation email that they would cancel the account, but to date, no refund. I'm filing with the BBB and doing a charge back through my bank.

Jeff Keller

austin, US
Jan 01, 2010 5:26 pm EST

Heritage is a fraudulent company, do a chargeback with your bank..I got a refund for the full amount from Visa

7:34 pm EDT

Hit Web Design - Internet web building fraud and scam

This company is the truest of crooks... Please save your selfs. There is no lower # then a company that feeds and steels from new small business owners. Heritage web solutions specializes in getting your money and frustrating you until you leave. I have hundreds of emails and documents and over 200 hours of wasted time to end up out $1, 300 to mark strong who has stolen tens of thousands of dollars from people like you and me. He will simply send a copy of his terms of service. Heritage web solutions terms of service is over 50 paragraphs of your out of luck. It even says they don’t have to finish the site at all if they don’t want to. I am not kidding. And be careful! They slip it by when you describe what you want for a website... After that your out at least $59 per month for 12 months in hosting fees period!

I will paste a letter he sent me below that says if you want to go to small claims court you need to come to utah. You see he knows its not worth the trip and bam he keeps on steeling! This # offered me and my business partner $200 because the other $1, 100 should be his for having to email me?

Again save yourselfs from pure hell and #!

See letter from ceo mark strong below.

Mark strong thu, aug 28, 2008 at 4:04 pm
To: michael rose
Reply | reply to all | forward | print | delete | show original
Dear mr. Rose,

When you accepted heritage's terms of service on april 2, 2008 you accepted the essence of the third (3rd) paragraph in the account termination agreement. See section 41.

The purpose of the account termination agreement is simply to put in concise terms the provisions of unwinding our relationship. Heritage doesn't need an additional signed account termination agreement. It is as much for your protection as heritage's.

It is now your call as to what you want to do. Our position has already been stated: $200 refund and release of heritage's work to you. If this is not acceptable, then have your attorney communicate with heritage at:

Heritage web solutions
1460 n. Moonriver drive
Provo, utah 84604

Attn: legal department

As a professional courtesy, please make your attorney aware of section 43 of the tos. It establishes the courts in the state of utah as the courts having jurisdiction in all legal matters. It states:

43. Jurisdiction.

This agreement shall be governed exclusively by the laws of the state of utah, usa, without regard to any conflicts of laws provisions thereof, as a contract entered into and performed entirely within the state of utah. The parties herby expressly disclaim the application of the united nations convention on the international sale of goods. Any disputes between the parties relating to the subject of this agreement shall be submitted exclusively to the jurisdiction of the state or federal courts located in the state of utah, counties of utah or salt lake, and the parties expressly consent to personal jurisdiction and venue therein and waive any objection based on forum non convenient or otherwise.

Should you decide to litigate in any other jurisdiction, hws will engage legal counsel in that jurisdiction. However, hws will not litigate the merits of the case. Our legal counsel will have the jurisdiction referred to utah. This “jurisdiction” provision has been challenged in the courts before and the courts have consistently upheld this provision.

It is hoped that we can terminate this relationship amicably and promptly.

Please advise.
Mark strong
Chief quality officer
Heritage web solutions.

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Tom Carroll Scenery
New Castle, US
Nov 24, 2009 8:03 am EST

I just want to put it out there that I have fairly low demands but have not had any problem with Heritage web designs. was completed in a timely manner. I am offered 10 hours of tuneup work per year but end up making the small changes myself anyway. I am sure I could find a cheaper hosting price but they have been solid for us and call every couple of months to check up.

Dallas, US
Oct 10, 2009 7:18 pm EDT

Anyone filed a small claims suit against HWS and won? Please respond..Have a suit pending..

, US
Sep 10, 2009 2:58 pm EDT

Let say that I am also among the unhappy customers that have been cheated by a web site designer company. In a few words, I have payed 100% of the cost and I got nothing in return. It looks like the contract that I have signed is very one sided (the company can deliver, charge and make changes of the contract at their pleasure) and litigation is actually a binding arbitration. Anyone knows what can be done in these cases, the cost might exceed the site value and I do not know how arbitration works in these cases where a company, even when it does not deliver, is quite protected by a one sided contract. (Even if it did not deliver the product)

Shippensburg, US
Jul 28, 2009 11:47 pm EDT

I want to join a class action law suit-- if anyone else is still intersted on this board, please contact me. I have had a recent terrible issue with them and want to speak with former HWS consumers.

Thank you!

Frank Gregory
, US
Jun 30, 2009 1:54 am EDT

I too had an issue with Heritage. After many months of poor quality designs and lack of communication, I found a great web design company. 7 day web design. They were fast and reasonably priced. I do not know how to link to them but do a google search.

Atlanta, US
May 14, 2009 10:52 pm EDT

We have gotten many calls and emails from individuals complaining about other web developers and their practices. The following article may help anyone seeking web page development. It is entitled "Choosing a Web Developer"

Palatine, US
Apr 22, 2009 12:54 am EDT

Many times, potential customers do not know what quality they will be receiving. That is why our company, Avanix Web, offers free draft designs.

Please visit and fill out our simple form if you are interested. We have created many websites for small businesses and we start from $299. Unfortunately, we cannot match Heritage's rock bottom $199 ;)

duarte, US
Mar 20, 2009 6:29 am EDT

If anyone decides to sue please contact me also. I have my entire 9 month case documented { My business partner was a lawyer- I talked him out of suing months ago out of naivety and I feel too bad to go back and ask him now...BUT! my entire case is highly organized anyway as a result. I also have a signed contract from the CEO with a clearly stated deadline that was ridiculously missed.}

I'll check back here periodically. Please leave me a note. I'm interested in being involved.
If only to help other people who are still out there to get taken advantage of and stressed out beyond belief and have their impetus stomped, as we've had.

Remember that gut clenching feeling when you first realized who Heritage Web really was {after the first or second time the dic-ed you around blatantly} and you realized you were so screwed? When all you wanted was a freaking website- and you were paying for it too!

I don't think this company has any intention of changing.

Leave me a note.

Fresno, US
Mar 17, 2009 10:31 pm EDT

Oh i'm over hear really really upset now. I have been thinking the were playing us all a long and reading all these things confirms it. They're ### and they're big lairs. They made promises to do things that they didn't finish. They promised two months of free hosting and we still have no finished website? How is that truly free? I wonder if we all can join together and get a lawyer to do a class action law suit. It just makes no sense that someone can continue to cheat people out of their money like that.

Anonymous Coward
Oct 04, 2008 1:21 am EDT

Well, I work for these guys. Their setup is a lot different than you think. Here's the lowdown.

1) They take on jobs and place them in a queue with the name, location, type of job, and the price paid.

2) Contract developers in the relevant field and at the relevant skill level take on the project.

3) It is up to the contractor to get the job done while the bean counters at the top try to protect their investment.

4) The contractor is supposed to contact the client (and stay in contact) and have it done by the "due date" (for each segment, depending on how complicated and large the project is).

5) The site must be approved by the supervisor at each stop (graphic, php, database, HTML, etc) and then by the client.

6) Lastly, the webmasters at the very top of the food chain must approve the job.

This is a very redundant system that relies on the honestly of the developers (contractors), the supervisors, and the management. They do have serious quality control standards.

When you have trouble with them, it's usually because either your project didn't get picked up or the person who did pick it up was a flake. I make a pretty penny picking up "dropped" projects, getting paid the entire price for a few days of work.

When I take on a project, I always put my best effort into it, making sure the client is especially happy with the product. That said, I've also seen more than one developer flake out after getting hired by a "real company". We don't make that much money either BTW, maybe the equivalent of $15 - $20hr.

So, we're taking it on our end as well. I can't blame you for being angry, nor can I blame a poorly paid developer for going after a better paying job. That's just how the world works ... everyone's trying to make a buck.

I hope you all have better luck in the future. Using any "discount" service is definitely hit and miss.

4:32 pm EDT

Hit Web Design - Do not work with this

I hired hws to design a website for me in early may. I was very careful about explaining the details of the website to matthew kenison (sales associate). I drafted up a rough outline and block diagram of what I wanted on each page along with a detailed description of the functionality, all of which I explained to matthew on the phone. Matthew gave me his assurance that they could do the project for around $1, 200. Being bleary of working with a company in another state I made him structure in some payment milestones. I gave them a third down with a third due in a week and a half with the final third due upon my approval of the site. I gave them several documents to use for artwork and pictures along with a link to my corporate website to use as a design guide.

The project was suppose to take 3 weeks to complete. 2 days in to the project I was contacted by an account manager (jay scoby) who immediately started up-selling more features and services. Some of the items he was selling made sense for me so I agreed to the items being added at a cost of $800. I asked jay if that was in addition to what the pricing matthew had quoted to me or if the quote would change, he said he was unaware of what matthew had quoted be but would check into it.

Shortly after the above call jay called again informing me of a special offer to prepay for a year of hosting for some more add-ons. The add-ons were appealing so I signed up for the year of hosting for $524. I again asked for clarification on the previous $800 and a revised quote and he said he would get it resolved.

3 weeks went by and I was not contacted by hws, I called to find out where the project was at and was told I would be contacted by a designer. 1 week later I was contacted by the designer and in another week I finally got to see a draft web page which was nothing more than an entry page and a run-of - the-mill main page with a few graphics on it. Absolutely none of the functionality I asked for was coded into the page after 5 weeks! Sound like stall tactics?

I am not an idiot and I recognize crap when I smell it so I pulled the plug on the project and asked for a refund which I have not seen to this date. 5 plus weeks had passed and I had been given nothing but promises and the run around and the fact that they tried to force me into some cookie cutter website in terms of functionality was evidence enough that hws was not capable of delivering what they promised.

This is a terrible company who promises the world, takes the money ($2, 100), and then fails to return my emails or phone calls so this can be resolved. I wish I would of researched this company before I agreed to anything with them. You've been warned!

If any one is interested in the email strings between myself and heritage I will happily forward them.

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Parkersburg, US
Jun 30, 2009 9:26 pm EDT
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I see that Brad Stone put his name on another. I hope that you will find this and let us all know how things went with Mr. Stone.

I had dealings directly with him through emails also. None of the emails I sent to him were answered, rather he would have someone else contact me and give me more run around. I had dealt with them for over a year with no website completed. I was told that I would get a free domain name from them, which I sent my choice of to them, and never got it either. All this company seems to be able to do is stall!

Brad Stone
Jul 15, 2008 7:51 am EDT

Mr. Reich;

I invite you to communicate with me directly in order to resolve your concerns.

Warm Regards,
Brad Stone

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