Hilton Hotels & Resorts review: Refusing to refund me after canceling my stay

Extremely bad experience dealing with Hilton in Harrisburg, PA. Booked through link provided by the hotel employee to our hockey team manager. Was supposed to stay for 3 nights. Due to flash flood warning, made it to the hotel at 8 am next day only to find out that my reservation was canceled due to non-show. I did not receive any calls, emails & the also told me that they sold my room and the hotel is now fully booked. I was out on the street for the weekend with my 5-year-old. The front desk clerk stated that it is their policy and I was supposed to know to call them and notify them. I checked emails and website and there is no such written policy. They charged me full amount that is non-refundable because of the team link we used. So they get to double-dip and steal from their customers and there is nothing we can do about it.

I called customer service and was bounced around the hotel and different reps, one of whom (Shanice) was extremely rude and laughed at me on the phone.

I am beyond disappointed with my experience with the booking and the customer service. I will go out of my way to never stay at Hilton again and ensure everyone I know does not either. Horrendous disrespectful customer service. Never again.