Hilton Grand Vacations Club review: Agent being extremely rude and driving us away

Hello I was asked to get in contact with a higher up, but I lost the card with the email on it. my husband and I went to your presentation In Orlando at 10:30 am Sunday the 18th of May. the reservation was under Quentin Watford for two people. We attended this presentation two years ago with some interest but not currently able to join, now a couple years later we have the financial stability to join but we still like to discuss our options in private before making any large financial decisions. We wanted to attend again to get more information and ask specifically about smaller packages and how to book a cruise with Hilton. NOW with that being said, we had a HORRIBLE experience, we adore Hilton due to the higher treatment and respect towards guest. My parents are long term HGV members and we have had a great experience so far accept this woman. Our sales agent who I unfortunately can’t remember the name of but it starts with a “J” she has a clear Brazilian buttocks enhancement and lots of face work done. That woman from the get go was off. She was upset that my husband and I don’t speak Spanish, she was asking us how much are we willing to spend today and if we aren’t buying right now then we were wasting her time. She wanted to look up our information, found out we had attended before, came into the presentation room to tell us we’re going to learn no new information and why are we there. When we went back to her desk she refused to give us any pricing and kept asking how much do we want to spend. She was being very disrespectful and even her body language was off putting. I asked about how booking cruises work and she said “we’re not here to talk about that” and continued pressing how much are we putting down, I said to her “respectfully if you could just answers are questions that would be helpful” at this point she said nothing, rolled her eyes and stormed off. I was left baffled, feeling EXTREMELY disrespected, and felt like I meant nothing to HGV. We got up and proceeded to leave where we ran into her in the hall was where she COMMANDED me to go sit back down, I told her you will not disrespect me like that. The managers begged for forgiveness and to give them another chance and I am an understanding person but we were not having it. We later found out from staff that she is always like this especially when she hasn’t made a sale. She also asks patrons to sign documents with false information to “save money”. She is sketchy, rude and should never be a sales agent, she should be fired for running out potential life long patron but we have since changed our minds unless Hilton feels free to reach out personally we will not be reconsidering unless we know something has been done about her despicable behavior. An investigation needs to be launched into her. If you feel like reaching out my number is [protected] and my email is [protected]@yahoo.com