Eccotemp
reviews and complaints

I gotta say, I had a pretty rough time with Eccotemp's L5 water heater. I spent way too much time on the phone with tech support, and honestly, they didn't seem to know much about the product. It was frustrating to say the least. And even when I did manage to get it working, it was a struggle to regulate the temperature. I mean, I guess I got a few decent showers out of it, but it wasn't worth the hassle.

To make matters worse, I had to try and replace some parts without a manual. Let me tell you, that was not a fun experience. I must have spent at least thirty hours trying to figure it out. And even then, the showers were just okay. Definitely not worth the effort.

But the real kicker? This thing is made in China now. And let me tell you, it shows. The quality just isn't there. I really think Eccotemp should have recalled this thing a long time ago. It's just not worth the headache.

So yeah, my advice? Stay away from the L5. There are better options out there.

I gotta say, I'm not too impressed with Eccotemp. I bought one of their whole-house heaters and it's been nothing but trouble since day one. The thing just doesn't work right, and when I called their tech support for help, they were about as useful as a screen door on a submarine. I mean, seriously, these guys have no idea what they're doing. They kept giving me all these suggestions for how to fix the problem, but none of them even applied to what was going on with my unit.

And don't even get me started on their customer service. When I asked about getting a warranty replacement, they basically told me to go pound sand. I mean, come on, guys, if your product is defective, the least you can do is honor your warranty and make things right for your customers.

All in all, I'd say stay away from Eccotemp. Their products are poorly designed, their tech support is clueless, and their customer service is a joke. Save yourself the headache and go with a different brand.

I recently had the pleasure of installing an Eccotemp water heater from eccotemp.com. At first, I had some trouble getting it to work properly. The manual stated that it was not recommended for use at altitudes above 5500 feet, which was a bit of a bummer since I live at a higher altitude. However, after some persistence and tinkering, I was able to get it to work intermittently.

But then, on November 14th, 2022, I decided to take matters into my own hands and try to fix it once and for all. I opened up the panel marked LPG and was surprised to find not one, but fifteen jets inside. These were sized at .040", which I suspected might be the cause of my issues. So, I took a risk and drilled them out to .043". And boy, am I glad I did!

Now, I can enjoy hot showers whenever I want. It just goes to show that sometimes, the manual or instructions aren't always right. You have to be willing to experiment and try new things. And in the end, it was worth it.

Overall, I'm very happy with my Eccotemp water heater. It's reliable, efficient, and gets the job done. Sure, there were some hiccups along the way, but that's to be expected with any new installation. As they say, there are no bad ideas, just bad directors and designers. And in this case, I think Eccotemp did a pretty good job.

I had the Eccotemp unit installed in my home and it worked great for about half a year. However, it suddenly stopped working and I had to open a service ticket on February 7th, 2022. That's when I realized how incompetent the customer service team was. They couldn't seem to figure out what was wrong with the unit, so they asked me to send it to them on March 9th.

It's now September 2022 and I still haven't received a replacement or a repaired unit. They keep promising to replace it in November 2022, but I'm not holding my breath. I'm extremely disappointed with Eccotemp and I wouldn't recommend anyone to buy anything from them.

I even have screenshots of the "help desk" emails to prove how unhelpful they were. It's frustrating to spend money on a product that doesn't work and then have to deal with terrible customer service. Save yourself the headache and look for a different brand.

I gotta say, I had some real issues with Eccotemp. Their customer service is a bit of a mess, I tried calling them up a few times and never got an answer. Finally, I sent them an email and they gave me a ticket number, but it took them forever to actually get back to me.

Anyway, I ended up buying three of their water heaters. The first one froze up on me during the winter months when I wasn't using my cabin. Turns out I was supposed to keep it plugged in to prevent that from happening, but nobody told me that. The second one wouldn't even ignite, which was a real pain. And the third one finally worked, but the water would only stay warm, not hot.

Honestly, I wouldn't recommend Eccotemp to anyone. If you're looking for a reliable water heater, just go with a propane tank. It's way less hassle and you'll have hot water all the time, without any interruptions. Plus, it's super easy to drain when you're not using it.

Let me tell you about Eccotemp, this company is not the best, I must say. Their products are not the best quality, and their customer service is not the best either. I have had two units from them in the past two years, and both of them have malfunctioned due to the cheap parts made in China. It's frustrating, I tell you.

When I contacted their customer service, all they kept saying was to take pictures of this and that. It was like talking to a wall. One time, a lady answered the phone, and there were dogs barking in the background. I could tell she was not in a professional environment. She was probably sitting on her couch, in her underwear, smoking a cigarette, and taking phone calls.

I must say, Eccotemp is not a company I would recommend. They are not even worthy of one star, but I have to give them one to submit my review. If you are looking for a reliable company with quality products and excellent customer service, I suggest you look elsewhere.

I bought an Eccotemp 5L and it worked great for a year. However, the next season, after only a month, a pipe blew. I contacted customer service and they were quick to respond, but unfortunately, they suggested that the problem was due to a frozen pipe. I tried to explain that my unit had never been exposed to freezing temperatures, but they ignored my explanation and continued to suggest that I had let the unit freeze. It was frustrating that they didn't take into account the fact that I live in a climate that doesn't freeze.

I was disappointed that they wouldn't stand behind their product and honor the warranty. They determined that my unit froze in a climate that doesn't see freezing temperatures, which was simply not true. I felt offended and it's important for me to share my experience with other consumers.

Overall, I think Eccotemp has some good products, but their customer service needs improvement. It's important for companies to listen to their customers and honor their warranties, especially when the customer is telling the truth. I hope that Eccotemp will take this feedback into consideration and improve their customer service in the future.

So, I bought one of these Eccotemp units and it was broken right out of the box. It had a big ol' warning label on the front that said "danger" but they still wanted me to crack it open and mess around with a screwdriver inside! I mean, come on, that's just asking for trouble.

Anyway, I had to order another one and it took forever to come back in stock. And when I tried to return the broken one, they told me I had to pay for the shipping myself. But get this, their return address is all the way over in the Netherlands! So, of course, it cost me an arm and a leg to send it back.

And then, to make matters worse, they gave me the wrong information about the return costs. They were supposed to send me a pre-paid label, but they didn't. And since I hadn't paid for the shipping myself, they couldn't give me a refund. I was pretty ticked off, let me tell you.

After a lot of back and forth, they finally offered me a store voucher. But what am I supposed to do with that? I don't want another one of their heaters, I just want my money back! So now I'm stuck with this useless broken unit, unless I want to use it for spare parts or something.

Honestly, I would avoid this company like the plague. Dealing with them was a total nightmare. I'd rather dump a bucket of ice water over my head than go through that again. And to top it all off, every time they told me "sorry, but no," they signed off with a super condescending "Many thanks!" Ugh.

I recently purchased the ECCOTEMP FVi-12 water heater and unfortunately, my experience has not been a positive one. Within a year of using the unit, I started experiencing occasional explosions and leaks. I reached out to the support team and they suggested that I send the unit back for repairs. However, I was surprised that they did not demand that I send the unit back right away.

After going back and forth with the support team, they finally agreed to send me replacement parts. However, the process dragged on for so long that the unit went out of warranty. I was disappointed that the unit had been having issues since before it went out of warranty, and yet they only offered to repair it after I complained.

To make matters worse, I had to pay for shipping and return shipping, which cost me $80. As soon as I put water into the "repaired" unit, it started leaking again. When I contacted the support team, they insisted that they had repaired it at the factory and that the pictures I sent of the leak were "inclusive". They said they would only send me a replacement part if the leak was coming from the part they replaced, but they would not honor it as a warranty issue. All they cared about was that the unit was now out of warranty.

I was frustrated that the fact that there was an email trail that dated back to before the warranty expired did not matter to them. It seemed like this company only wanted me to buy their product and expected me to be the repair person. If the time to fix the unit went beyond the warranty period, they kicked me to the curb. This experience has been horrible and I would not recommend this product to anyone.

I bought a remanufactured FVI-12-NG water heater from Eccotemp on E-Bay in September of 2015. I heard that they fixed this one after it failed in another home. I had the same type of water heater FVI-12-NG in a guest house for about four (4) years before a freeze-related incident made the unit unusable. I didn't install the water right away, about 60 days, because we were remodeling the guest house. After proper installation, the unit exploded on the wall after the first time it was used! I was so scared and didn't know what to do. I contacted ECCOTEMP Tech "Mike Extension 309" and he asked me to take the water heater apart and take photos of the internal area of the water heater for a warranty return. I was suspicious that they wanted me to take it apart for photos after I had reported that it had exploded. But I did what he asked me to do. After taking it apart, no one from the company would call me back. I was so frustrated and scared.

The company closed out my warranty claim without explanation and refused to have this item returned. I couldn't believe it. Eccotemp has refused to stand behind this dangerous water heater that actually exploded! They simply don't care about the consumer! How can a legitimate (?) company not care or stand behind a dangerous water heater that exploded after the very first time it was used? This type of problem could possibly blow a home up or hurt or even kill people! I wonder how Eccotemp can stay in business when they sell a product that explodes and they don't even want to investigate it? Shame on ECCOTEMP, they really are a bad company who don't care about public safety.

I would never recommend Eccotemp to anyone. They don't care about their customers and they don't care about public safety. It's scary to think that there are companies out there like this. I hope that people will read this review and think twice before buying anything from Eccotemp. It's just not worth the risk.

I bought an Eccotemp unit from their website and was pretty disappointed with the whole experience. The unit they sent me was damaged and didn't work properly. When I contacted them about it, they told me that I had to pay for a new unit and that they would file a claim with the shipper. But, I never heard back from them about the claim and was left with a broken unit and out of pocket for a new one.

To make matters worse, Bryan, the head tech, was a complete [censored]. He didn't seem to know anything about the product and was no help at all. It was frustrating to deal with him and made me regret buying from Eccotemp.

Overall, I would not recommend buying from Eccotemp. Their customer service is terrible and they don't seem to care about their customers. Save yourself the hassle and buy from a different company.

now. Not happy with the customer service at Eccotemp.

Yo, so I gotta say, I ain't too thrilled with the customer service over at Eccotemp. I sent in a request for help and it's been 12 whole hours and I still ain't heard back from them. And this ain't the first time I've had this problem, either. Last time, I had an issue with the E1 code and the sensor, and it took them a whole three weeks to send me a replacement part. And let me tell you, that meant three weeks of cold showers for me and my wife. Not exactly the most pleasant experience, if you know what I mean. And on top of that, they made me jump through all sorts of hoops before they'd even consider sending me the part. So yeah, needless to say, I ain't too happy with Eccotemp right now.

So, I bought this tankless water heater from Home Depot and it was working fine for a while. But then, all of a sudden, it just stopped heating water. I was pretty upset about it, so I contacted Eccotemp a few times to see if they could help me out. Unfortunately, they refused to honor their warranty and wouldn't do anything to fix the problem.

I even had some techs come out to take a look at it, and they said that it needed to be replaced. But when I tried to get Eccotemp to respond to them, they just ignored us. It's really frustrating to spend all this money on a product and then have the company not stand behind it when something goes wrong.

Overall, I'm really disappointed with Eccotemp and their customer service. I wouldn't recommend buying anything from them if you're looking for a company that will actually honor their warranty and take care of their customers. It's just not worth the hassle and frustration.