Eccotemp’s earns a 1.0-star rating from 0 reviews and 3 complaints, showing that the majority of homeowners are dissatisfied with water heating solutions.
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Terrible Customer Service and Faulty Product: My Eccotemp Experience
I bought an Eccotemp unit from their website and was pretty disappointed with the whole experience. The unit they sent me was damaged and didn't work properly. When I contacted them about it, they told me that I had to pay for a new unit and that they would file a claim with the shipper. But, I never heard back from them about the claim and was left with a broken unit and out of pocket for a new one.
To make matters worse, Bryan, the head tech, was a complete [censored]. He didn't seem to know anything about the product and was no help at all. It was frustrating to deal with him and made me regret buying from Eccotemp.
Overall, I would not recommend buying from Eccotemp. Their customer service is terrible and they don't seem to care about their customers. Save yourself the hassle and buy from a different company.
Disappointing Customer Service at Eccotemp: My Experience
now. Not happy with the customer service at Eccotemp.
Yo, so I gotta say, I ain't too thrilled with the customer service over at Eccotemp. I sent in a request for help and it's been 12 whole hours and I still ain't heard back from them. And this ain't the first time I've had this problem, either. Last time, I had an issue with the E1 code and the sensor, and it took them a whole three weeks to send me a replacement part. And let me tell you, that meant three weeks of cold showers for me and my wife. Not exactly the most pleasant experience, if you know what I mean. And on top of that, they made me jump through all sorts of hoops before they'd even consider sending me the part. So yeah, needless to say, I ain't too happy with Eccotemp right now.
Eccotemp's Poor Customer Service: A Disappointing Experience with Their Tankless Water Heater
So, I bought this tankless water heater from Home Depot and it was working fine for a while. But then, all of a sudden, it just stopped heating water. I was pretty upset about it, so I contacted Eccotemp a few times to see if they could help me out. Unfortunately, they refused to honor their warranty and wouldn't do anything to fix the problem.
I even had some techs come out to take a look at it, and they said that it needed to be replaced. But when I tried to get Eccotemp to respond to them, they just ignored us. It's really frustrating to spend all this money on a product and then have the company not stand behind it when something goes wrong.
Overall, I'm really disappointed with Eccotemp and their customer service. I wouldn't recommend buying anything from them if you're looking for a company that will actually honor their warranty and take care of their customers. It's just not worth the hassle and frustration.
Is Eccotemp Legit?
Eccotemp earns a trustworthiness rating of 68%
Generally safe, but check closely before sharing details.
The age of Eccotemp's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Eccotemp.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Eccotemp.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Eccotemp.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The eccotemp.com may offer a niche product or service that is only of interest to a smaller audience.
- Eccotemp protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Eccotemp. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Eccotemp complaint handling





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