Menu
Write a review
File a complaint
Eccotemp Profile

Eccotemp

www.eccotemp.com

Learn how the rating is calculated

1.0 3 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Eccotemp Complaints 3

ComplaintsBoard
D
10:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Eccotemp Terrible Customer Service and Faulty Product: My Eccotemp Experience

I bought an Eccotemp unit from their website and was pretty disappointed with the whole experience. The unit they sent me was damaged and didn't work properly. When I contacted them about it, they told me that I had to pay for a new unit and that they would file a claim with the shipper. But, I never heard back from them about the claim and was left with a broken unit and out of pocket for a new one.

To make matters worse, Bryan, the head tech, was a complete [censored]. He didn't seem to know anything about the product and was no help at all. It was frustrating to deal with him and made me regret buying from Eccotemp.

Overall, I would not recommend buying from Eccotemp. Their customer service is terrible and they don't seem to care about their customers. Save yourself the hassle and buy from a different company.

Read full review of Eccotemp
Hide full review
ComplaintsBoard
L
10:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Eccotemp Disappointing Customer Service at Eccotemp: My Experience

now. Not happy with the customer service at Eccotemp.

Yo, so I gotta say, I ain't too thrilled with the customer service over at Eccotemp. I sent in a request for help and it's been 12 whole hours and I still ain't heard back from them. And this ain't the first time I've had this problem, either. Last time, I had an issue with the E1 code and the sensor, and it took them a whole three weeks to send me a replacement part. And let me tell you, that meant three weeks of cold showers for me and my wife. Not exactly the most pleasant experience, if you know what I mean. And on top of that, they made me jump through all sorts of hoops before they'd even consider sending me the part. So yeah, needless to say, I ain't too happy with Eccotemp right now.

Read full review of Eccotemp
Hide full review
ComplaintsBoard
S
9:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Eccotemp Eccotemp's Poor Customer Service: A Disappointing Experience with Their Tankless Water Heater

So, I bought this tankless water heater from Home Depot and it was working fine for a while. But then, all of a sudden, it just stopped heating water. I was pretty upset about it, so I contacted Eccotemp a few times to see if they could help me out. Unfortunately, they refused to honor their warranty and wouldn't do anything to fix the problem.

I even had some techs come out to take a look at it, and they said that it needed to be replaced. But when I tried to get Eccotemp to respond to them, they just ignored us. It's really frustrating to spend all this money on a product and then have the company not stand behind it when something goes wrong.

Overall, I'm really disappointed with Eccotemp and their customer service. I wouldn't recommend buying anything from them if you're looking for a company that will actually honor their warranty and take care of their customers. It's just not worth the hassle and frustration.

Read full review of Eccotemp
Hide full review

Is Eccotemp Legit?

Eccotemp earns a trustworthiness rating of 68%

Generally safe, but check closely before sharing details.

Our conclusion: Eccotemp's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

The age of Eccotemp's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Eccotemp.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Eccotemp.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Eccotemp.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The eccotemp.com may offer a niche product or service that is only of interest to a smaller audience.
  • Eccotemp protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Eccotemp. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

Overview of Eccotemp complaint handling

Eccotemp reviews first appeared on Complaints Board on Jun 8, 2023. The latest review Terrible Customer Service and Faulty Product: My Eccotemp Experience was posted on Jun 12, 2023. Eccotemp has an average consumer rating of 1 stars from 3 reviews. Eccotemp has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
Eccotemp Category
Eccotemp is ranked 315 among 365 companies in the Appliances category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.