CB Vehicle Rental and Leasing Hertz Complaints #202-221

Hertz review: Unauthorized credit card charges ( 1 comment)

hurd1234 of US

Jan 16, 2020 3:35 pm UTC

Resolved

Replied

This is fror the 3401 w airport fwy, irving texas location. I went to get a rental reserved for me on behalf on my insurance company, horrible place. I went to Hertz due to recommendation of the insurance company that I have been dealing with for the repairs of my car. I was given Corae, he asked for my drivers license and with that I handed my insurance card to him. Corae was more focused on the associate he worked with. Corae was completely unprofessional, with a very bad attitude he didn't know what to do, he never verbally spoke to me only asked me to to call my insurance so change the class of the car that I was supposed to be given. He spoke to Yolanda and had the car changed over. He then asked me for my debit card, never gave me the amount being charged to my card, he handed back my insurance paper to me. He was having problems with my card, asked me was it prepaid, I told him no and he kept sliding it. I asked him was something wrong and what's going on.. he said nothing " I GOT IT". He completed the transaction, I had verified that it was going to be a $50 deposit even with my insurance company. Cordae rushed me out of the building, I left thinking that I was only charged the deposit for the vehicle. I look to see a day later Hertz charged me $252 dollars. I look at my receipt and it said $92, I have had Enterprise so I thought to myself okay almost $100 is normal for a rental, this is not right. I called Hertz customer service line, and the associate name I can not remember said because the rental was still with me that I could not be able to discuss the account, but stated that I would be reimbursed the $252 as a deposit. I looked into my account yesterday and today, I was charged another $64 dollars on Tuesday and $126 dollars today. I called the Hertz in Irving this morning at 9:16 am 1/16/2020 I asked why my account was being drafted with them, the manager Reese states "oh it because of the insurance" I asked what insurance when I gave them the insurance papers, they stated I needed additional insurance on my car, but my insurance was not good enough. I told them that make no sense and will I be refunded for this, and they told me that the $440 I gave them will be billed to them and no refunds even the deposit will be given back to them, he then further stated that he could help me get some of my money back by lowering me into a lower insurance for $20 instead of the $64 a day! But if I chose to not cover the car with their suggestion, that I would have to return the car today. I told Reese (manager) I handed Corae my insurance card and he said that wasn't good enough. I am returning the car, and I'm sure there will be more to this complaint afterwards. I called the Hertz customer service line around 11:00 am 1/16/2020 and talked to Tamoya; she stated that she believed that I was supposed to get the full $440 refunded back to my account once the car was dropped back off. My car was damaged by someone else who hit my car while it was parked and I was sleep. To give away $440 dollars to a company when I have insurance is ridiculous! Corae did not explain anything to me nor did he even speak to me, just made me sign the form and hurried me out the door. I want you guys to pull the camera footage on particular location 3401 w airport fwy irving, texas. on 01/09/200 around 3:00 pm. I went to look at the reviews on google, and I am not the first person nor the last who has had to deal with this issue. I have attached all of my information and receipts to this complaint. If it is not handled I will pursue legal action for there have been others by the reviews of this location who have been through the same thing. I did not authorize or was notify of why these charges exist from the customer service associate Corae, and denied removal by Reese. Your policy states LDW, PDW OR LLDW is an additional optional charge and can be declined. I did decline by handing them my insurance.

Hertz - Unauthorized credit card charges - Photo 1

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Hertz response

Jan 31, 2020 7:07 pm UTC

Hertz customer support contacts

Phone numbers

+1 (800) 654-3001

+1 (800) 654-3131

Address

999 Vanderbilt Beach Rd Fl 3, Naples, FL, 34108-3508, US

Website

www.hertz.com

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This is in response to Dealvia Hurd,
Regarding Hertz rental in Irving, TX

Thank you for letting us know about the difficulties you experienced. I apologize for the negative attitude of our representative, who failed to handle the matter in a courteous and professional manner. Our Senior Leadership Team has been provided your comments and will investigate this matter internally. They will determine the source of the disconnect so that appropriate corrective action may be taken.

I regret any misunderstanding regarding the optional coverages billed during your Irving, TX rental. On page one of the Signed Rental Agreement (SRA) shows that the Loss Damage Waver (LDW), Lability Insurance Supplement (LIS) and Personal Property Protections (PAIPEC) was accepted. In accordance with the Terms and Conditions of the SRA, and the information is our systems, the charges are correct.

However, based on my through investigation into this matter I have found the charges were added in error. I have processed a refund for $47.89 for the additional coverages. Please allow up to seven business days for the refund to post back to the account billed.

Thank you for contacting us.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

1 comments

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Hertz was unauthorized!

Suffolk, US

1 comments

Hertz was unauthorized! of Suffolk, US

Aug 01, 2022 8:27 am UTC

Verified customer

I rented a car from Hertz because of an accident and one month later they put an unauthorized charge for $505.50 on my card. I tried to contact them and all I get is the messaging system. They took this money at my rent time. I want to know how to get my money back. I have been calling and calling and no one answers the phone. I was never told of any additional charges when my Insurance and I together paid them about $1200. How do I get my money back? This is an unauthorized and fraudulent behavior. This has to be against the law.

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Hertz Contacts

Hertz phone numbers

+1 (800) 654-3001

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United States

+1 (800) 654-3131

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USA, Canada and Puerto Rico

+1 (800) 263-0678

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Canada

+44 207 365 3369

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Australia

+64 33 586 789

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+43 179 532

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100%
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Austria

+32 27 173 207

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Belgium

+45 33 179 057

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100%
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Denmark

+358 961 500 595

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Finland

+33 969 394 049

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France

+354 522 4400

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Iceland

+353 539 152 500

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Ireland

+39 269 430 019

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Italy

+31 202 013 519

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100%
Confidence score

Netherlands

+47 21 513 700

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Norway

+351 219 426 385

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100%
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Portugal

+7 495 775 8333

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Russia

+34 917 497 778

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Spain

+46 96 047 330

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Sweden

+55 800 979 2020

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Brazil

+52 18 006 543 030

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Mexico

+86 212 226 1700

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100%
Confidence score

China

+91 222 921 0300

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India

+27 112 898 001

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South Africa

+1 (205) 548-6082

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+1 (205) 293-2889

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+1 (405) 775-3462

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+1 (201) 307-2233

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Hertz emails

executivecustomerservice@hertz.com

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Support

Hertz address

999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States

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Jul 27, 2026
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