Hertzshuttle bus at lax

We were waiting about 15 -20 min., many other busses came but not hertz. They finally came. It was bus #71, Saturday morning, 11:30, June 10th, 2017. The driver was extremely rude, yelled at passengers, would only let them enter from the middle door. One elderly man ask him not to put something on his fragile bag, he went off on him.
The driver also packed the bus, which is probably because there were no other buses coming. The ppl by us said they waited 45 minutes.

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