[Resolved] Hertzdeceptive business practices


I am being forced to cancel a trip because your rep told me I could cancel my reservation within 24hrs with no penalties. She failed to disclose Hertz would keep my pre-paid payment for nearly my entire trip. My penalty is no funds available to rent a more reasonably priced or ANY rental car, leaving me stranded at the airport, unable to drive the last 4 hrs of my journey. Cap one says their hands are tied as long as hertz hangs on to my credit card funds. I am disabled on a fixed income.

  • Resolution Statement

    Not resolved

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