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Hertz Customer Servicewinnipeg airport car rental

1
F Aug 02, 2018

In February of 2018, our family rented a 2018 VW from the Winnipeg airport to drive to a Minnesota wedding with our three small children. Our vehicle broke down around 12:00am in -21 degrees in northern Minnesota. The hertz agents asked us to simply stay on the line until they could find us a towing company. Calls were dropped and the agents were looking in Michigan instead of Minnesota for help. We put our children in warm clothing and called 911 as the vehicle was getting too cold and there were no services around us. We used our own money to tow ourselves and the hertz vehicle, we took a greyhound bus to transport our family to a new hertz rental kiosk at the Duluth airport where we were asked to pay for another vehicle. We have been contacting Hertz since this time to simply be reimbursed for over $600usd. Your Winnipeg office does not return emails or calls and your customer service line dropped two calls made to the Canadian number. This is the worst customer service experience our family has ever had with a branded company. We've waited for four months to receive so much as a call from "managers" or customer service agents. I have emails documenting all of my correspondence with your company.

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