Hebeos — returns
I am trying to return a dress that came to me with fraying straps, packaged very poorly, discolored off white in spots, and WRONG MEASUREMENTS! I cannot even for the dress on. It would more than the cost the price of the dress to fix all of these things and I want a full refund and return this dress to you. It honestly looks like minor water damage from poor packing on arrival.
I send pictures already and emailed customer service and someone named Alice keeps avoiding addressing the issues and is not offering me a return label. I spoke to someone prior to my order and they said if I have any problems the return is worry free! Well that is not the case now. If I do not get a return shipping label and progress with this case soon, I will have to resort to legal action. This is negligence on your companies part.