CB Furniture Stores Harvey Norman Complaints #2-21

Harvey Norman review: Returns policy

Greg Newbold of Perth, AU

May 24, 2023 4:09 am UTC

Verified customer

Harvey's Norman O'Connor's policy on returns: Unlawful.

Harvey Norman O'Connor's customer service and care: Callous, verging on cruel.

I took my 88 year old aunt to get a refund on an Apple watch she had bought to use as an aid to detect if she has a fall. She bought the watch on May 18th and we went together on May23rd to return it and get a refund - and then hopefully get the watch that's compatible with her Iphone 7.

The management took close to two hours to decide to deduct 20% of the refund. When I pointed out that WA consumer law did not allow this, the duty manager said: "No problem, take it to court." And then he smirked, thinking that the 67 year old man and the 88 y.o woman would just surrender. Not yet. As we were leaving, my aunt was highly distressed and distraught and said: "How can they do that to pensioners?" Good question.

My aunt has lost $80 (20% of the purchase price), which isn't not small for a pensioner. And she is still getting over the shock of being so harshly treated.

Desired outcome: We'd like to get the refund in full, ie: receive the $80 that the store kept.

Keywords:

aid apple watch care compatible customer service fall management policy refund returns

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socialmedia@au.harveynorman.com

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bill@harveynorman.com.au

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A1 Richmond Road, Homebush West, New South Wales, 2140, Australia

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