Harry And David’s earns a 1.1-star rating from 13 reviews and 66 complaints, showing that the majority of gourmet gift buyers are dissatisfied with their purchases.
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Harry And David - Don't order from Harry & David
Wish I could give them 0 stars. Ordered a Christmas basket and paid higher shipping price to get it to the recipient 1 week before Christmas. After being charged for the basket, I assumed that it had been delivered. Just found out today, January 18, that the basket never went out. It included wine and they apparently held it to confirm whether or not I wa...
Read full review of Harry And DavidHarry And David - Worst order experience in 35 years of past orders
I fell in love with the Harry & David Fruitcake confection in December 1973 while stationed at Clark AB with the USAF. My roommate's mother sent her one. She shared it. I started ordering it from Harry & David in the 1980's after college. When they were privately owned, I ordered my items and spoke to local customer service reps who spoke great English. I...
Read full review of Harry And DavidAwful experience this Christmas
Although, 2 gift baskets were ordered several weeks ago neither were delivered by Christmas. Still waiting for them to be shipped. Harry & David’s charged additional unauthorized shipping fees which I just had to notify my Apple Card to dispute as I was assured by customer service 2 days ago they would remove them. Kind of ironic that they charges me additional express shipping fees when they messed up the order and didn’t deliver in the first place. Epic failure this holiday season! Didn’t need to waste my holiday time with phone calls and chats to them to get
nothing resolved! And to also to have notify others sorry no gift coming for Christmas.
Recommendation: Avoid the frustration from ordering from Harry and David’s as it isn’t worth it
DO NOT order from this company - THEY ARE A NIGHTMARE
BY far THE WORST customer service I have ever dealt with. They not only lied about replacing my order BUT it take a hour to get through to someone! My order was broken/ they offered to send a replacement that was NEVER sent and trying to get through to this company has been by far the WORST service I have ever experienced at a company. So basically they recv 60.00 free and I have NO product! NEVER EVER AGAIN!Just check the complaints on google they have a 1 star rating! definitely not a company cares
Recommendation: STAY AWAY
Terrible Customer support
Ordered a meat and cheese platter, cutting board and box of crackers as a gift for my neighbor. When I received my confirmation it was broken up into 3 different orders arriving on 3 different days. All three days have passed and no products. Trying to contact thos company is a nightmare, their bots do not work very well and there is NO number to call. After a series of "chats" I was promised a new order and would be provided a new order number. You guessed it neither happened. I should have stayed with Amazon.
Recommendation: Stay away from this outfit.
Harry And David - Horrible experience
I received a gift of apples and pears. The pears were rotten. After four assurances of re delivery I still have not received the promised replacement. Customer support is useless and incompetent. One associate I spoke with confirmed that the first replacement order had not even been placed. Three more times I was assured a replacement would arrive but have still received nothing.
CUSTOMER SERVICE SUCKS IF You can find a contact number or email
I never received the cheesecake. I received the brownies and cookies. All were stale. I managed FINALLY to contact you thru the chat. That took 45 minutes. Your customer service is a nightmare. Had to actually go hunt for your email and phone. I received a refund for $110.13, but the order amount was $145.30. WHY did I NOT get the full $145.30? The cheesecake has been hung up in Ohio since the 5th. Delivery was suppose to be on the 6th.
I waited on hold TWICE today on the phone. Over one and one half hours total and still did not get thru because the rep could not "hear" me. TWICE!
Your customer service sucks. Not only did I not get my cheesecake, I had to spend over 2 hours trying to get a refund. And by the way the brownies and cookies were STALEas hell. I WILL NEVER EVER BUY FROM any of these companies again including yours.
Thanks for the most horrible experience ever! I will never recommend Harry & David to anyone and will tell them about this experience.
I was scammed!
After botching my order to a friend all up I was told on December 7th that I would get a refund. I want my refund HARRY AND DAVID! You have yet to give it to me! I feel so scammed by this company! I not only saved every transcript from all of the chats I have had with them over adding new orders to my account but also they have removed the chat option from my account and refuses to settle this matter in a professional manner! I always thought of Harry and Davids as an upscale kind of company...not anymore! They will chat you in circles and do nothing to help you! The customer service is a waste of time! I WANT MY REFUND HARRY AND DAVID! If I have to take you to court I will! I have ample proof that you said you would refund my money back and believe me when I say I will use it! Morgan and Morgan here I come! You have 3 days to refund my money or you are going to be sued! I'm tired of companies like you taking advantage of people!
Recommendation: DO NOT BUY HERE! YOU WILL BE SORRY!
Do not order from this company! Not only will they not refund after telling you they will, but they also get your order wrong or double charge you after you contact them! The worse experience I've ever had with any company! You have been warned!
Harry And David - Rotten pears arrived, customer service unreachable
I have received Royal Rivera pears annually for several years and have given them as gifts for several years. This year I received a shipment and my initial thought was that these all look pretty bruised and the box smelled musty. Not the aroma you expect from some high priced produce. Upon closer review when I turned the pears over I found one that wa...
Harry And David - Duplicate orders that I did not do!
If I could give a lower score I would. I had ordered my friend a gnome cookie jar and a set of matching gnome salt and pepper shakers for Christmas. The salt and pepper shakers were substituted and did not match the cookie jar. When my friend sent me a picture I was upset and disappointed. When I tried to contact Harry and David via chat, I was told I would...
Harry And David - Total disaster continued
My order was delivered several days late. When I spoke with customer service I was told I would get a full refund that was weeks ago. I spoke to four representatives since then One said he would write up the complaint and send it to his boss and I would get a response the following day. Never happened Three tries later all said the refund was not processed...
Read full review of Harry And DavidPoor shipping and no customer service
I received a birthday gift with cheese, crackers and summer sausage. The cheese was on dry ice which was completely melted and the cheese was hot and squishy. The Customer Service line said the wait was 1 hour and 30 mins to speak to a representative. On line Chat was supposed to be faster with "0 Minutes Wait" and 15 minutes later, still no one coming on line. Now I have to call my friend who sent the gift and have her dispute it with her credit card company. GRRRR!
Recommendation: Just send a gift card. They can buy the same things at Home Goods and it will be better
Caution caution caution
They just dump your order on the récipients doorstep and send you a text with a picture of the box on the doorstep. If the package is stolen good luck getting à replacement!
I was told that after I ordered the product from Harry and David including the shipping, it was my responsibility to call the shipping company that Harry and David just set up to tell them I did not want the package left on the doorstep! Huh? Also, no supervisor would come to the phone after repeated requests. Another offshore phone bank for customer service! It was a $179 gift. Who wants à $179 dolar gift left on their doorstep?
Recommendation: Dont use Harry and David to send gifts. They just dump them on the doorstep!
Harry And David Complaints 66
Celebration passport
I have been attempting to place a sympathy order to arrive by 4/5/25, but my celebrations passport account is still showing as inactive since 3/8/25. I have called at least 4 times to get this corrected since the automatic renewal payment was made. Each representative promised to take care of this - but did NOT. At this point I am very frustrated and would like to just get this resolved.
Read full review of Harry And DavidIncompetent customer service reps that screw orders up
I purchased a fruit of the month club gift for my mother, but she passed away after the 2nd shipment. I contacted them to tell them and they said they would ship the remaining shipments to my home instead. The next 2 shipments went to my mom's address again. I've called in twice. I've talked with them via chat. They can't seem to fix the problem. I've asked...
Read full review of Harry And DavidFrozen oranges
I ordered two trays of honey bell oranges for my cousin, to be delivered the first of January. when delivered they were frozen, and some were black. three orders placed 11/08/2024 #W00604141155658. Tracking # FEDEX [protected] delivered 1/17/25 @ 2:02 PM. I called customer service 1/23/25 @1:00 PM and the lady that I spoke with said that she would take...
Read full review of Harry And DavidIs Harry And David Legit?
Harry And David earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Harry And David. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Harry And David's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Harryanddavid.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Harryanddavid.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a harryanddavid.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
Harry And David as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up Harry And David and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Harryanddavid.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Harry And David has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 66 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Harry And David. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
The company, H&D, failed to complete & ship my order from 11-25-2024. After numerous attempts, they have not fixed it.
On 11-25-2024, I ordered items for delivery. (Order#5921015926/Total $218.63). One item was delivered, but the other was dropped off at the wrong address and was destroyed due to snow & freezing temperatures. I called customer service on 12-09-2024 and requested a replacement of the item. My wait time was over an hour. They provided a new delivery date of...
Read full review of Harry And DavidHounded for payment due to their mistake
On December 7, 2024, I placed an order. I spelled my name correctly several times for the woman who took the order. She got the email right. My name is: Susan Read. Email address [protected]@gmail.com She placed the order. The next day the charge $139.94 appeared on my charge card. Three days later, a charge came in for $-139.94. I was mildly concerned...
Read full review of Harry And DavidGift of pears, balsamic vinaigrette and blue cheese box
I received a gift of the above on December 4th, 2024 which said it was overnighted. The pears were beginning to rot and had black spots all over them. After spending much time trying to get this resolved an agent finally answered on Jan 2, 2025, and said they would replace my order. Sure enough, they came today on Jan 6, 2025, and the pears were in worse...
Single serve coffee (keurig cup)
We purchased a box of 80 cups for our Keurig coffee maker. The 1st one we used caused the bottom needle of the machine to break. After replacing the cup holder/dispenser assembly (including the needle). We tried again to use another H&D single serve cup and the Keurig machine display read: "This cup is not a Keurig approved cup and is not suitable for use...
Read full review of Harry And David and 1 commentNever received basket
I placed my order 12/9 for a fruit basket for my MIL. Scheduled to deliver 12/25 for our family secret santa. I received an email 12/16 saying it was delivered. MIL said it was NOT delivered. I figured it was an email error so waited for 12/25. No delivery. I called them and the automated phone service was all I could get on Christmas day, it said it wa...
Read full review of Harry And DavidEnglish muffins for xmas brunch
I ordered my English muffins for xmas brunch as usual. I specifically asked that the order be delivered on the last delivery date of December, as my husband and I were going to be out of town until the 17th. When we got home we noticed a box on our front porch that had been left there during a severe rainstorm. the box was completely soaked and destroyed...
Read full review of Harry And DavidBaked goods on tray
Our friends sent us a tray full of delicious baked goods which included a Christmas tree of cinnamon rolls, English muffins, Belgium Waffles, Kringle, a cake,etc. The bake goods were a little smashed but still edible. The tray however was broken to pieces. The packaging was far from adequate. It would have been a lovely usable keepsake and could have been used for serving the delicious baked goods but not in the state it arrived.
Claimed loss: Tray
Desired outcome: Please replace the tray and make sure it is packaged to avoid breakage.
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Customer Service
Placed an order on 12/11 for delivery the week of Christmas. The order was under #[protected]. Today 12/23 at 3pm I get an email (they have my phone number and recipients phone number) saying they have to cancel the order and they are sorry--this is after having my order in process for two weeks. Called customer service and they could not help at all. To be truthful-the lady (Mircale was her name) would not even give me a last name, id number or location of the call center she was at. She apologized for any inconvenience but said she could not do anything even though they have been send me emails about you still have time to deliver to someone special by Christmas.
I worked in customer service for 30 years and maybe this is the new way of doing things but as consumers we have choices, please do not put confidence in Harry and David and I now understand why the reviews are so low.
Desired outcome: I would like an apology from someone who has the command of the English language and not a DEI hire. Ms. Miracle was unwilling or capable of helping or conversing intelligently nor would she let me talk to a supervisor.
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Canceled order without notice or refund, then hung up on
Placed an order for a large gift basket weeks ago. I logged on to check the order status and found all items were canceled, but never received any emails saying my items had been canceled, nor did I receive a refund. Tried contacting customer support on two different browsers, as well as the phone number listed on their site. No one responded to chat. After...
Read full review of Harry And DavidRotten pears in gifted order.
Order # [protected]
Holiday Harry's Gift Box - $64.99
Above order was delivered this week and pears were rotten. Per the recipients it was an awful mess. I have order numerous items this year from Harry and David and I expect this order to be replaced at no charge.
I expect that this order be replaced and shipped at no charge to:
The Ries Family
610 S Monroe Ct.
Mason City, IA 50401
Customer: John Moritz [protected]
Claimed loss: Order was $64.99 plus shipping
Desired outcome: Replace and ship order at no cost
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Billed for something I never ordered
According to a notice I received from Paypal, on December 16, 2024 at 3:02 AM, I am alleged to have authorized a $31.98 charge through my Paypal account on my Cosco Visa account, Order ID [protected], for shipping to my wife at our residence, 124 Turner Avenue, Edison, NJ 08820, with a Transaction ID on my Paypal Account record of 4W376026SY982104N (Paypal?...
Read full review of Harry And DavidDuplicated order
I ordered three gifts on november 25 and somehow they reprocessed the same order on december 9th. The original order number which is correct is: #5877007374. The duplicate order # is 5924191694. They are identical orders which makes no sense. Some of the gifts have been received, but not all. I would like them not to be delivered and the money refunded, or I will refuse to pay through my credit card.
Read full review of Harry And DavidFruit basket
Tracking number [protected], item number 33823X, order number W01005922420100, arrived with all the pears having been frozen and thawed to mush. not sure why I have to expand on this further. I ordered 5 baskets sent to different locations. The one received at the Aplington, Iowa, address had all the fruit frozen and then thawed I guess. All the pears were mush. It may be that the ones sent to the Coal Valley, IL, address are ruined, too, but I will not know that until Sunday. I need the Aplington fruit replaced.
Claimed loss: Replace pears
Desired outcome: Replace basket
Confidential Information Hidden: This section contains confidential information visible to verified Harry And David representatives only. If you are affiliated with Harry And David, please claim your business to access these details.
Ordered merchandise but was shipped smaller quantity.
Order # W00605011162568 Order date: 11/26/2024 Ordered 2 Boxes of The Favorite Pears from their catalog showing 9 pears in each box. I order the same item every year so they send me a reminder message and catalog. What my daughter received was 2 boxes with only 6 pears each that arrived December 9. I have called the corporate office to complain but after...
Read full review of Harry And David and 1 commentShipping
10 days ago I placed my annual 5 holiday shipments. When I tried to get confirmation I saw they were duplicated. Dozen of attempts to contact anyone has been unsuccessful. I need to confirm the 5 and delete the others. Sent from [protected]@aol.com. The fact that I am now filling out forms and have yet to speak to a person is unacceptable.i have been ordering...
Read full review of Harry And David and 1 commentHarry and David
Harry and David did not deliver my Mom’s Flowers - on 8/23/24
There hold times are 2-4 hours!
Really! I just want my money back! I can’t reach them! Help!
I was on the phone 4 hours last week! No answer
I need this resolved - I cannot afford to throw money out the window! Waiting on the phone for over 4 hours last week was so disturbing! Help me
Claimed loss: 72.91
Desired outcome: My money back
Confidential Information Hidden: This section contains confidential information visible to verified Harry And David representatives only. If you are affiliated with Harry And David, please claim your business to access these details.
Double-billed after order cancellation promise
UPDATE to 12/18. Yesterday I called customer service that showed my order had been canelled. Harry and David employee told me I would have to work it out wit h Cheryl 's - They agreed to send per my instructions. Then I was charged double. Cookies were $29 from H&D and Chery;s charged me $49. I am a Celebration member. Here is my original claim 231...
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