Harry And David
Reviews and Complaints

Although, 2 gift baskets were ordered several weeks ago neither were delivered by Christmas. Still waiting for them to be shipped. Harry & David’s charged additional unauthorized shipping fees which I just had to notify my Apple Card to dispute as I was assured by customer service 2 days ago they would remove them. Kind of ironic that they charges me additional express shipping fees when they messed up the order and didn’t deliver in the first place. Epic failure this holiday season! Didn’t need to waste my holiday time with phone calls and chats to them to get
nothing resolved! And to also to have notify others sorry no gift coming for Christmas.

BY far THE WORST customer service I have ever dealt with. They not only lied about replacing my order BUT it take a hour to get through to someone! My order was broken/ they offered to send a replacement that was NEVER sent and trying to get through to this company has been by far the WORST service I have ever experienced at a company. So basically they recv 60.00 free and I have NO product! NEVER EVER AGAIN!Just check the complaints on google they have a 1 star rating! definitely not a company cares

Ordered a meat and cheese platter, cutting board and box of crackers as a gift for my neighbor. When I received my confirmation it was broken up into 3 different orders arriving on 3 different days. All three days have passed and no products. Trying to contact thos company is a nightmare, their bots do not work very well and there is NO number to call. After a series of "chats" I was promised a new order and would be provided a new order number. You guessed it neither happened. I should have stayed with Amazon.

I never received the cheesecake. I received the brownies and cookies. All were stale. I managed FINALLY to contact you thru the chat. That took 45 minutes. Your customer service is a nightmare. Had to actually go hunt for your email and phone. I received a refund for $110.13, but the order amount was $145.30. WHY did I NOT get the full $145.30? The cheesecake has been hung up in Ohio since the 5th. Delivery was suppose to be on the 6th.
I waited on hold TWICE today on the phone. Over one and one half hours total and still did not get thru because the rep could not "hear" me. TWICE!
Your customer service sucks. Not only did I not get my cheesecake, I had to spend over 2 hours trying to get a refund. And by the way the brownies and cookies were STALEas hell. I WILL NEVER EVER BUY FROM any of these companies again including yours.
Thanks for the most horrible experience ever! I will never recommend Harry & David to anyone and will tell them about this experience.

After botching my order to a friend all up I was told on December 7th that I would get a refund. I want my refund HARRY AND DAVID! You have yet to give it to me! I feel so scammed by this company! I not only saved every transcript from all of the chats I have had with them over adding new orders to my account but also they have removed the chat option from my account and refuses to settle this matter in a professional manner! I always thought of Harry and Davids as an upscale kind of company...not anymore! They will chat you in circles and do nothing to help you! The customer service is a waste of time! I WANT MY REFUND HARRY AND DAVID! If I have to take you to court I will! I have ample proof that you said you would refund my money back and believe me when I say I will use it! Morgan and Morgan here I come! You have 3 days to refund my money or you are going to be sued! I'm tired of companies like you taking advantage of people!

I received a birthday gift with cheese, crackers and summer sausage. The cheese was on dry ice which was completely melted and the cheese was hot and squishy. The Customer Service line said the wait was 1 hour and 30 mins to speak to a representative. On line Chat was supposed to be faster with "0 Minutes Wait" and 15 minutes later, still no one coming on line. Now I have to call my friend who sent the gift and have her dispute it with her credit card company. GRRRR!

They just dump your order on the récipients doorstep and send you a text with a picture of the box on the doorstep. If the package is stolen good luck getting à replacement!

I was told that after I ordered the product from Harry and David including the shipping, it was my responsibility to call the shipping company that Harry and David just set up to tell them I did not want the package left on the doorstep! Huh? Also, no supervisor would come to the phone after repeated requests. Another offshore phone bank for customer service! It was a $179 gift. Who wants à $179 dolar gift left on their doorstep?

So, I gotta tell ya, I had a pretty bad experience with Harry & David. I mean, I've had my credit card scammed before, so I'm always on the lookout for any suspicious charges. And wouldn't you know it, I got an alert on my phone for a $32.30 charge from Harry and David back in November. I didn't recognize the charge, so I cancelled my card and reported it as fraud.

Fast forward to this week, and I get an email from my credit card company saying they investigated and found that I actually made the charge under my name. I was like, "What the heck?!" So I went to the Harry & David website to check my orders, and there was only one for the amount in question. But when I looked up the item number, it didn't exist! So I called Harry & David and gave them the order number, and they said it didn't exist either.

Then the staff member suggested that it might be a "Passport Renewal" charge and transferred me to that department. The person there told me it was actually a recurring charge (which I never signed up for), and that the email alert was sent out by their "parent company" of 1-800 Flowers. I never ordered anything from them, so I probably deleted the email without reading it. What a scam, right?! They send out a notice for a recurring charge under an alias email, and then act like it's my fault for not noticing it.

I demanded a refund, but they wouldn't accommodate me until I threatened to call my credit card company back and report them for unsolicited, fraudulent charges. And don't even get me started on how overpriced their products are. I mean, who charges $25 for a few pears?! And then they resort to these shady electronic tactics to overcharge their customers even more. It's just not right.

Needless to say, I won't be buying anything from Harry & David ever again.

Yo, what's up peeps,

I gotta say, Harry & David ain't what it used to be. Ever since 1800Flowers took over, the customer service has gone down the drain. I ordered four gifts for Thanksgiving and they didn't even deliver them. And when they tried to make it up to me with a 20% off coupon, they wouldn't even let me use it! Like, what's the point of sending me a coupon if I can't even use it on a regular priced item?

And don't even get me started on their Passport shipping. It's a hot mess. I had to waste so much time calling them back just to get the right credit. And when I finally got through to someone in the Philippines, the connection was terrible and they couldn't even help me. They just kept dropping me back into the queue and then hung up on me. Like, seriously?

I've been shopping online for decades and I gotta say, Harry & David is one of the worst customer service companies I've ever dealt with. And now, I'm not even gonna bother with any of the 1800Flowers companies. They all suck.

R.I.P. Harry & David. You used to be great, but now you're just a hot mess.

I can't believe how many other people are going through the same thing as me with this company. If you're thinking of shopping here, you gotta read the reviews first. I ordered some "thank you" packages for my friends almost two months ago. After three weeks, I checked the tracking and saw that they still weren't shipped. I was worried so I reached out to the customer service team. They told me that there was a delay with my package and they would refund my shipping fee and ship the packages as soon as possible. But after another week, I still hadn't received my refund and there were no changes with my tracking status.

A few days later, I was surprised to see an additional charge from Harry & David on my account for the same order I paid for a month earlier. I was really concerned so I reached out to customer service again. They told me that this was an Executive issue and they would have to transfer me. I waited for almost an hour before I finally spoke with someone from the "exec" team. They told me that they would look into this issue and give me a call. But it's been a few weeks and I still haven't heard anything from anyone at this company. I've called customer service several times, but I'm still getting the same runaround. It's absolutely ridiculous. I've asked for my full refunds several times and for them to delete my card information from their system so I won't be charged anymore.

I'm about to file a civil suit, but honestly, I don't even know if it's worth the money. I'm telling everyone I know not to order from this company. The customer service is useless and it seems like once they have your card information, they can do whatever they want with it, even without your authorization. This experience has made me hesitant and afraid of online shopping. I don't want companies to have access to my personal banking account. And what's even worse is that my friends never received the gifts I ordered for them. It's really disappointing.

I was super excited when I saw that Harry & David had a deal on their website for buy one gift basket and get another basket for 50% off. I needed to order six baskets for my friends and family, so this deal was perfect for me. I called their customer service to ask about the promotion, but the order agent told me that he couldn't answer any questions about ongoing deals and that I would need to speak to a customer service agent. I was confused as to why he couldn't help me place my order or answer my question, but he connected me to customer service.

I waited on hold for 30 minutes, but I figured it was the holidays and they were probably busy. I left my phone number for them to call me back in the order my call was received, but I never heard anything back from them that day. The next day, I called again and spoke to someone from customer service. I tried to order my six baskets and was told that the promotion I had seen online was not available and never was available. I was disappointed that they weren't helpful at all, and now that promotion has disappeared, they would not honor it.

I felt like it would be easier to speak to an agent since my orders would be traveling all over the United States. But to have a business not return your phone call and not be able to take advantage of a great deal around the holidays that would have saved me money is very disheartening. To top it off, the customer service agent said they didn't know what I was talking about and that they never had this promotion available ever made me feel like they thought I was trying to deceive their company or take advantage of them.

I've never ordered from Harry & David before, and based on this experience, I probably won't ever again. It's disappointing to have such a negative experience with a company that I was excited to order from. I hope they can improve their customer service in the future so that others don't have the same experience as me.

I had a really bad experience with Harry & David. I ordered two items to be shipped to two different people in two different cities. I received an email confirmation that both were delivered but when I called one of the recipients they informed me it was never delivered. I thought maybe it was just running late, so I waited a few days. But after 10 days and no package, I called Harry & David for a refund.

The customer service was terrible. They gave me a runaround and asked insulting and demeaning questions. They told me they couldn't find the order and acted like I had only placed the order that was delivered and the other one was all in my imagination. They even asked me if I was sure it was Harry & David's and not Sherries Berries. Meanwhile, I had two emails from Harry & David (which I uploaded to this review) - one confirming the order and one telling me it had been delivered even though it hadn't. I got online while they were having all this trouble locating the order and found it in 30 seconds on the Harry & David website.

After an hour on the phone and being refused a refund, I demanded to speak to a supervisor. The supervisor then informed me that even though I had ordered from Harry & David and even though I had paid Harry & David for the product, the product actually came from Sherries Berries and I would have to get my refund from them. There was nothing on their website indicating that particular product came from Sherrie's Berries. My credit card was billed by Harry & David and both the emails I received came from Harry & David's. I received no communication from Sherrie's Berries and Sherrie's Berries did not bill my credit card. Harry & David did. It's not right that I should have to call Sherrie's Berries for a refund when I paid Harry & David.

I'm 69 years old and I can honestly say I have never received customer service this bad from any company I've ever dealt with. I have used Harry & David for years, but I don't like the fact that they sold me a product that was not made by Harry & David without telling me and that after paying them, I have to go to the other guys for my refund.

I'm really disappointed with Harry & David and I won't be using them again. They have a lot of online competitors and I'll be going to them from now on.

I had a bit of a rough time with Harry & David's customer service recently. I needed to make a change to an order that hadn't been shipped yet, but the website wouldn't let me and the customer service phone line had a long wait time. When I finally got through, the agent's voice was distorted and they couldn't hear me, and when I tried the online chat feature, the agent couldn't help me and eventually disconnected the chat.

To make matters worse, the order details page on the website showed a tracking number that didn't work when I tried to track it on FedEx's website. I'm going to wait until the order actually ships to see if there's a valid tracking number then, but I'm not holding my breath.

Overall, I was really disappointed with the customer service I received from Harry & David. I've never had such a frustrating experience with a company before.

So, I wanted to get some gift sets for my bosses for Bosses Day, which was on October 16th. I decided to order online from Harry & David, but I was really nervous about it. I called to place my order and the lady who took my order didn't seem very helpful. She took my card info and said she would email me the order number, but she never asked for my email. The next day, I called back to ask for a receipt with tracking info, but they told me the delivery address was wrong. They fixed it and told me there would be no delay.

But then, on Tuesday, I was expecting my first delivery and nothing came. On Wednesday, I called customer support and they told me the package had been delivered the day before. But I hadn't received it! They told me it was actually going to arrive on the 19th, not the 16th like I was promised. And the other gift set wouldn't even ship until November 3rd! I was so upset and asked to speak to a manager, but the call dropped. I called back three more times and finally got someone who apologized and explained that I was misinformed. One of the packages had been shipped and was on its way, but the other was on back order.

I ended up canceling the one that hadn't shipped yet and had to wait for the other one to arrive. I was so disappointed that I didn't have anything to give my bosses on Bosses Day, so I called Edible Arrangements and ordered something from them instead. I would never order from Harry & David again! The shipping was $30 and I didn't even get the items on time. It was such a waste of time and money.

Our friends sent us a tray full of delicious baked goods which included a Christmas tree of cinnamon rolls, English muffins, Belgium Waffles, Kringle, a cake,etc. The bake goods were a little smashed but still edible. The tray however was broken to pieces. The packaging was far from adequate. It would have been a lovely usable keepsake and could have been used for serving the delicious baked goods but not in the state it arrived.

Placed an order on 12/11 for delivery the week of Christmas. The order was under #[protected]. Today 12/23 at 3pm I get an email (they have my phone number and recipients phone number) saying they have to cancel the order and they are sorry--this is after having my order in process for two weeks. Called customer service and they could not help at all. To be truthful-the lady (Mircale was her name) would not even give me a last name, id number or location of the call center she was at. She apologized for any inconvenience but said she could not do anything even though they have been send me emails about you still have time to deliver to someone special by Christmas.
I worked in customer service for 30 years and maybe this is the new way of doing things but as consumers we have choices, please do not put confidence in Harry and David and I now understand why the reviews are so low.

Order # [protected]
Holiday Harry's Gift Box - $64.99

Above order was delivered this week and pears were rotten. Per the recipients it was an awful mess. I have order numerous items this year from Harry and David and I expect this order to be replaced at no charge.

I expect that this order be replaced and shipped at no charge to:

The Ries Family
610 S Monroe Ct.
Mason City, IA 50401

Customer: John Moritz [protected]

Tracking number [protected], item number 33823X, order number W01005922420100, arrived with all the pears having been frozen and thawed to mush. not sure why I have to expand on this further. I ordered 5 baskets sent to different locations. The one received at the Aplington, Iowa, address had all the fruit frozen and then thawed I guess. All the pears were mush. It may be that the ones sent to the Coal Valley, IL, address are ruined, too, but I will not know that until Sunday. I need the Aplington fruit replaced.

Harry and David did not deliver my Mom’s Flowers - on 8/23/24
There hold times are 2-4 hours!
Really! I just want my money back! I can’t reach them! Help!
I was on the phone 4 hours last week! No answer
I need this resolved - I cannot afford to throw money out the window! Waiting on the phone for over 4 hours last week was so disturbing! Help me