Harry And David review: Never received basket

I placed my order 12/9 for a fruit basket for my MIL. Scheduled to deliver 12/25 for our family secret santa. I received an email 12/16 saying it was delivered. MIL said it was NOT delivered. I figured it was an email error so waited for 12/25. No delivery. I called them and the automated phone service was all I could get on Christmas day, it said it was delivered that day. Not true. I called back today, 1/2/25 and finally got a real person to help. He asks me for my information to look up, as I'm saying the information, he puts me on hold! I've been on hold a half hour and still nothing. Scam company. He had no intention of helping me on the phone. I want my money back!