Harbor Freight Tools review: Allen key set and titanium step bits

On Nov 8, 2026, Harbor Freight's website showed the Allen key set and Titanium Step Bits in stock at Newburgh, NY. I drove 35 minutes each way and paid $3.50 in tolls, but the store had none — they had 'sold out of what they can sell' for the promotion.

Call 13-11-49: Genesis insisted the website says customers must call ahead. That is false. Asked to show me, she held me 15 minutes and returned with no proof or apology. Supervisor Giovanni then dug into my account history over a Nov 6 gift card belonging to my father, claiming I had received 'several' gift cards.

Call 14-49-26: Supervisor Carol confirmed Giovanni was wrong — aside from today's $8 card and my father's Nov 6 card, I had none since April. She admitted she had NOT listened to Giovanni's call, called it 'wrong verbiage,' and issued a $25 gift card ($33 today). I was disconnected twice, with no callback.

April Inmon, Sr. Director, Customer Care, said she personally listened to the calls and called this 'coaching opportunities' on Nov 9, then on Nov 10 refused to escalate and said the matter was closed. I do not believe she actually listened — her response mentioned none of it: the 15-minute hold, the 'several' claim, Carol admitting she had not listened, or the disconnects. Separating my account from my father's was her only real action.