Halfords Group review: Bicycle service

I am writing to express my dissatisfaction with the service I received at your Abbey Lane store on 31/12/25, regarding a bike inspection and subsequent repairs.

During my visit on 31/12/25, I discussed the required repairs with technician Reuben, who assured me that the work would be completed by the end of the day. He also stated that he would call me once the bike was ready for collection. Given our arrangement, I agreed that no call would be necessary, as I planned to collect the bike on 02/01/26, by which time the repairs were to be completed.

However, when I visited the store on 02/01/26, I was informed by Mark, another member of your staff, that the repairs had not been completed. I was also told that Reuben had not left a record of any work done and was not present at the time. Mark kindly called Reuben, who mentioned that he would be in later that day to finish the repairs and would call me once the bike was ready for collection.

I am extremely disappointed with the lack of communication and the apparent lack of ownership over the issue by your staff. Not only did this delay cause unnecessary inconvenience, but it also led to a waste of both my time and fuel. As a customer, I expect a higher level of professionalism and reliability when it comes to fulfilling commitments and managing communication.

I would appreciate a prompt response regarding the completion of the repairs, as well as clarification on the steps Halfords will take to ensure that such issues do not recur in the future.

Thank you for your attention to this matter. I look forward to your reply