The complaint has been investigated and
resolved to the customer's satisfactionResolved Hachette Partworks Ltd — Scammers
resolved to the customer's satisfaction
I subscribed to this companies "Build the Flying Scotsman" series, having purchased the first copy in the newsagents. I subscribed on line and opted to pay by direct debit, thought would be the easiest method. I received the first shipment - two issues, and waited for the next shipment. On the 16th Feb. 2008 I received a letter from Hachette asking for payment for the first shipment, I e-mailed them immediately advising them that I had instructed them to take payment by direct debit, and that I had their confirmation email stating this. I heard nothing so e-mailed them again on the 20th Feb., it is now 3rd March and to date I have not even had an automated reply from them.
Having read some of the comments on your site regarding this company I feel that I may never receive the issues I am missing or they will take the money and still not supply the goods. Needless to say I would NOT purchase anything from this company ever again.