Eaglemoss
reviews and complaints

When you went into receivership/bankruptcy I was still owed 26 issues (95 – 97 – 101 – 102 – 103 – 106 – 108 – 110 – 111 – 120 – 121 – 124 – 125 – 126 – 127 – 128 – 129 – 132 – 133 – 134 – 135 – 136 – 137 – 138 – 139 – 140. As well as the Mk XLI Iron Man Suit Issue 3 of the Special Iron Man suits). All of this comes to $780AU. I had been asking you about these issues for months prior to this, I have all the emails, yet you continued to take money from my account without sending any products. I feel that you were fraudulent when telling me that the products were on the way, but never were. I would like to know how you intend to return my money. As a pensioner this is money I can ill afford to just throw away.

My late mother subscribed to the Eaglemoss magazine Knit & Stitch Creative and while clearing out her house I've been putting all the issues together as the project was never started. I could not find issue 80 and can't imagine my mum would have cancelled her subscription with only one issue to go. Would it be possible to get a copy of the last issue?

This is part of an email I sent to the company on 1st June 2022. I received a reply on 13th June 2022 saying that issue 80 would be sent out. It was never received and I then sent several emails before discovering that the company was folding. If I can't get the final issue to the 80 part set then really what was the point in having the previous 79? They took the money for all issues so why weren't they all received?

Transaction date

10 Mar 2022 01:42:09 PST

I ordered the Firefly model in March 2022 and after many emails to Eaglemoss I find out that they went Bankrupt

How can I chase up a claim or indeed just receive the model I paid for?

Is there a website to go to about Eaglemoss where I can register?

Transaction ID

6KP613575J653902X

Transaction date

10 Mar 2022 01:42:09 PST

Seller

EagleMoss Ltd

[protected]@eaglemoss-service.com

+44 [protected]

Invoice ID

[protected]

Description Unit price Qty Amount

Firefly Serenity XL Ship £49.99 GBP 1 £49.99 GBP

Subtotal £49.99 GBP

Tax £10.00 GBP

Total £59.99 GBP

Payment £59.99 GBP

Payment sent to [protected]@eaglemoss-service.com

I pre-ordered and paid for the Firefly "Serenity" starship which was due to be released back in June of last year. Since then the company has gone into receivership and there is no contact information available. I know of at least one person who actually did receive their model, but I never got anything beyond the receipt of my order. My emails were never answered and my money has not been returned. Is there anything I can do?

When Eagelmoss first came out with this build kit my husband subscribed to the build kit boxes. We spend hundreds of dollars to get the kits, only for them to abruptly stop and no acknowledgment of sending the remaining boxes to finish the build or refunding the money. There is no way to even get the remaining kits or contact eagle moss for refunds.

How do I get the parts to finish my build?

A ton of money spent to not be able to finish!

I’m up to issue #81 then book left in the dust.

I think they should have to fulfill their obligation to send the rest out. Or give a refund for the amount wasted on a project that cannot be completed

The issue #3 came in broken and they told me basically to bad purchase it again, I should have known then it was a bad company

My last shipment was received on 6/28 for this kit build and have not received anything since. After research, I find out that they have filed for Bankruptcy. All that money I spent for this kit and now will never be finished. A model that is only a 1/4 finished will never get done. WHAT A WASTE! Would have been nice to receive notice of such potential bankruptcy. What a CRAP company!

Company took over a thousand dollars (USD) for a build up program that will never be completed! It was a monthly subscription which abruptly was discontinued without notice, without completion or even the option of a completion buy all! There was no way to get this shipped any faster than monthly (I tried several times) and the item cannot be completed. Eaglemoss stole my money.

Well I am greatly conserved. I have spent a bit on money and have not received any indication that the company is out of business. What the hell. I now have a build a robe t that is going to be un finished. This is completely unacceptable. There should have been something that can be done. Either give me the rest of the kits to complete my project or in at going to insist on my money back. I’ve been paying for almost 2 years now. I expect a response. Art.[protected]@gmail.com please and thank you.

Hello,

from my Order [protected] from 09.07.2022 is missing 2x Marvel Gladiator Hulk Figur 36cm, I paid complete.

I want the figures or money back 379,98€)

I from my Front order with number [protected] from 14.02.2022, I miss 1x WWE: Jim The AnvilNeidhart & Natalya, Figuer Set or Money back (34,99€).

The defect was reported even before the insolvency application.

Next step i will file a criminal complaint for fraud.

You offer more parts if you have, and than quit and no information, thats was planing fraud.

Hi

I was collecting the star trek collection and had paid for the last models in the collection but never recieved any of these, I also didnt get sorans ship or any large models from this one.

I had sent emails as I haven't received some of the models that I payed for but was told it was being looked into, I was then told that I had no subscriptions running to which I replied that these were models I was still waiting for before the star trek subscription finished, I also said that I was still subscribed to the picard set but havant recieved some of these either, I had no reply email.

My subscription for picard never finished and im still waiting for models that didn't get delivered to me for this collection.

I also was collecting models from the online star trek but didnt get the last three models that I paid for before this happened, I also have never recieved the uss yorktown ship for my collection despite paying for this.

Can someone please let me know what is going on and if this can be sorted.

Regards

Matt mitchell

With the advent of Eaglemoss now being non-solvent, will another company creating the kits for the Solar System Orrery still ship the rest of the kits? Or? I've received 4 or 5 kits, and want the project to continue somehow. I'm upset having only a few kits.. Eaglemoss never notified me their company was going bankrupt. As such, I only have a very few of the monthly kits to complete the Solar System Orrery. I can no longer build this project. If I cannot, I want a refund please.

As of today 8/12/22 the notice of intent filed by EagleMoss in the UK is officially accepted. the company is now in administrator status. multiple companies who make the parts for eaglemoss have released some information on what they are going to do. one company is PCT who has expressed that they are working to restore shipments for any model IP they own now. USA is currently in limbo for them at the moment. though the messages them and other IP holders expressed they will not leave anyone with half a model cause that will look bad on them.

i am just posting this so others who post here will know that eaglemoss will not be doing the shipments right now [unless they come back]. please be patient it will take time for the dust to settle.

I started this build up kit back last year and only received kits 1-30 but that's it nothing more. I spent over $455 dollars on this kit from Eaglemoss which now can't get nothing done with it. I just got a pile of junk sitting in my hobby room. Just got like one third of a kit. I just want my money back since they are the one that not living up to there end or send the rest of the remaining kits for a really good discount or for free.

Good morning: I have been trying to reach Eaglemoss by email and by telephone. Not responding to my emails and phone is no longer in service. I did the original 1.95 started kit on 04-25-2022. Then I was charged 65.40 on 05-12-2022 , 65.40 on 06-06-2022 and 130.80 on 06-21-2022. I had asked in May if we could received 2 kits a month at 130.80 however we only received 3 kits total. We received nothing for July. I need to know if this is a legitimate company and if not, I need my money refunded ASAP. The total amount that was charged to my account was 263.55 and that is what I want refunded back.

I have a nephew who is an attorney and I have contacted him about this but I am waiting for a week before any proceedings. I need to hear something about this ASAP

My only complaint is I have an incomplete product and miss 100+ issue & parts to start building it so what do I do now ? Not like I can return it and everything is still in the original packaging started this in 7/16/2019 a d had to stop because of the hole covid thing and was stating it back up on 7/13/2022 but then find out a weeks later that they filed for bankruptcy, so like I should be able to get my money back but unlike

My subscriptions to these models are approximately 1/4 to 3/4 finished, and I haven't received my "monthly" subscription delivery for any of these models for months. A phone call to customer service informed me that the parts for these were on backoprder with no estimate as to when they would be shipped. I now understand the company filed for bankruptcy. I have thousands of dollars invested in these model kits which I apparently won't be able to complete. As such, they are now worthless pieces of junk. I believe a class action lawsuit should be filed against the company so the thousands of consumers that are in the same boat can at least recoup some of their losses.

I have subscribed to a number of partworks over the years but none have been as bad as the Eaglemoss 3D Create & Print to build a 3D printer. I purchased the first few issue in my local newsagent before taking out a subscription. Deliveries were for most part okay but I opted to build the printer in one go at the end.

I built the printer as instructed & up to a point had a unit that was working as was stated in the issue that I had built. It was recognised by my PC & partial calibration was possible, the next issue involved a software update which worked successfully but after this the connection to the PC was intermittent & any commands sent were just queued.

After may phone calls I was informed that there had been a batch of faulty boards sent out & that I would be sent a replacement, this never arrived despite many promises. Eventually I requested a refund & was told to return my printer so that it could be checked at the factory who would repair & test and return it to me once any issues that I had resolved or a replacement sent out to me.

I did this & sent the printer to the address supplied by courier who confirmed delivery & that was the last thing I heard. I was again advised that a replacement would be forthcoming. Nothing.

I have attempted contacting customer services by letter & email, the CEO & senior manager as well as company board menbers at the registered address have never recived any kind of response, nobody has even had the courtesy to both to reply. Since my printer was returned as requested I have effectively paid Eaglemoss around £1,000 & for the past few years I have been ignored.

In have been trying to request a refund for all of the issues that I purchased & subsequently returned at customer services request so far to no avail. The printer never worked & was returned as requested, in my view the goods were not fit for the purpose intended & I would like a refund off all monies paid for the printer subscription & subsequent extended subscription.

Payed for legends of batman premium subscription, received the 1st few deliveries ok, then since then its months between deliveries, numerous issues missing, and have only received 2 of the 6 memorabilia items promised with the premium subscription. 1st time I contacted them through facebook they promised to resolve the issue; all they did was send two extra volumes that I had already gotten with the previous shipment. Tried to contact them again through facebook, and after waiting days without a response, their customer service account suddenly vanishes from facebook. Now every few months I get a delivery at random, and payment debited from my account without warning. I started this subscription two years ago, and just want to complete my collection

Hi I have been collecting part for ghostbusters car I had a problem last year for over two month with no part they a problem with payments your end.

Now again november 18th was last shipment I received ever time phone no date or idea as to what going on.

Have emailed again no date what a joke for £1500 model
For this price and time it that's to build there should be no problem
I feed up so am making complaint before I take this to court for breach of contract.