Resolved Guthy Renker — Scam
I ordered a TRIAL of the Principle secret. In MAY, 2009, I lost my job. I called to CLOSE and CANCELLED my account.
Last week I lost my wallet and called my bank to get a new debit card/ checks. I then saw an UNAUTHORIZED debit for $97.84. I reported this to my bank as unauthorized and fraud. I didn't make this charge.
Yesterday my husband brought in a box from Guthy Renker! I called [protected] number to find out why they had shipped this when I had closed my account in May, 2009.
Talked to a rep - Rebecca. I told her I wanted a REFUND to my account that I'd CLOSED the account IN May 2009 because I'd lost my job. She said their records said to delay shipping till December. I told her that was WRONG. I'd lost my job and never wanted to get another shippment and CLOSED MY ACCOUNT and that is what I had said in May.
I told her I didn't open it and was going to send it back. She said I'd have to pay for shipping. I said NO WAY! I didn't order this anyway, I refuse to pay for shipping. She said it would take up to 4 weeks to get a refund!! I want them to credit my account NOW.
I am ONE of the THOUSANDS of complaints against Guthy Renker. They DON'T close your account and keep debiting your checking account. They have bad customer service. I'm filing a complaint with Better Business and my Atty General.
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