Contacts Direct Contact Lens Wearers Reviews and Complaints

Latest Reviews and Complaints

Keptprivate of Syracuse, US

Jul 04, 2025 2:55 am UTC

New complaint

Featured review

Fraudulently charged me $52.99 and saved my card info without my permission or knowledge

I ordered contacts in Feb./2025. Never saved my payment information on their site. Five months later in July they fraudulently charged my card $52.99. I had not placed any order, which they confirmed by email. I disputed it with my bank and they had to cancel my card. I now have to wait 7-10 days for my new debit card. I discussed this with them by email...

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How responsive is Contacts Direct's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Contacts Direct has received 1 complaints on ComplaintsBoard. The first reported case, Fraudulently charged me $52.99 and saved my card info without my permission or knowledge , was published on Jul 4, 2025, and the most recent complaint, Fraudulently charged me $52.99 and saved my card info without my permission or knowledge , was posted on Jul 4, 2025.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Contacts Direct Legit?

Contacts Direct earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Contacts Direct to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Contacts Direct is known for their high standards and safety. If you're thinking about dealing with Contacts Direct, it's wise to check how they handle complaints.

Contactsdirect.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Contactsdirect.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Contacts Direct have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Contacts Direct and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Contactsdirect.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

Our research indicates that Contacts Direct is associated with high-end brands, a sign of commitment to quality. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences.
We have detected an internal review system on Contacts Direct's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely

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Contacts Direct phone numbers

+1 (844) 553-6737

Click up if you have successfully reached Contacts Direct by calling +1 (844) 553-6737 phone number 0 0 users reported that they have successfully reached Contacts Direct by calling +1 (844) 553-6737 phone number Click down if you have unsuccessfully reached Contacts Direct by calling +1 (844) 553-6737 phone number 0 0 users reported that they have UNsuccessfully reached Contacts Direct by calling +1 (844) 553-6737 phone number

Contacts Direct emails

support@contactsdirect.com

87%
Confidence score: 87%

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Jun 26, 2026