I've been on hold today for over one hour. My ad, for The Healing Room, Dunfermline, just disappeared and I had no idea this had happened, until someone told me they could not find my ad. I logged in found an 'edit required' message, which claimed an email had been sent to me detailing the edit required - but I have never received any such email.
I've been holding all morning, left it for a bit went out, came back called again - still on hold now.
I have contacted Gumtree via Facebook, Twitter and searched for any other way I can contact you, but ever number is blocked solid. Where can I complain outwith Gumtree about this lack of support and bad business practice? Your business is very badly run.
Someone who wrote a review for me told me big businesses were complaining to him that the review he had written for me, which I copied onto Gumtree and which contained his professional body membership after his name, might be construed as his professional body supporting my business - rather than him personally. This is obvious nonsense, it's jealousy about the success of my very small business.
I just wonder if the edit issue is because of them complaining. I suggest if it is that you should support your advertisers and not people who don't advertise with you complaining. I know I might be wrong, but what I do know is that my advert is down and you have no answered any phone calls for over four hours.