The complaint has been investigated and
resolved to the customer's satisfactionResolved Guitar Center — bad management
resolved to the customer's satisfaction
This is by far the WORST managed store run by the WORST possible human being. The store manager is a self indulgent ###. I know this because as an employee I witness this first hand and Human Resources refuses to do anything about it. He does nothing but talk down to and belittle his employees. And if there is ever a disagreement with him that he ends up being wrong anyway, he either fires you or makes your life hell until you just quit. Also, if you are a customer then forget it. He puts on the smile and the dance to make them feel important, then bad mouths the hell out of them the second they turn their backs to walk away. He is greedy, lies, and changes stories or events so that he is always right and anything that anyone else could ever do will always be wrong. I could make more money and have less stress working at a gas station than at Guitar Center. And also do not sell any used items to him he will pay you less than dirt for any used gear that has value to it. Plus, on a final rant, of course company and store rules do not apply to him, but heaven help you if you even mess up a little. He'll rip your head off. This is not the military you jerk, it's retail.