Guitar Center review: Would not honor my gear card reward of $70 credit. ( 1 comment)

Purchase Date 10-02-2026
Regular Sale # 3322801181
Arlington Hts, Il Location

I came in to use my GCR of $70. Ordered a cover and a tuner and I would pay the difference.

I then inquired about a wireless system that would work with my Soundcraft Ui24R mixer output to my QSC subs and mains.
Manager Told me the new Xvive U350 5.8GHZ is perfect! I asked again, you're sure? He then reminded me of GC's return policy and assured me not to worry.

Well, It does not work for my purpose. The lows and highs are gone, and the output is about -15 db. For a mic to mixer was fine but that's not what I bought it for.

I went to return it today and exchange for other items at the Algonquin, Il location. The associate told me I no longer have the $70 credit. It can not be used on exchanges!

First off, I specifically purchased a cover and tuner with my Credit Reward, then decided to purchase the wireless system on my credit card because he made it sound so complicated to put on my Guitar Center Gear Card account.

Now the manager tells me, when they rang it up they used my Reward Credit on the Wireless system, not the cover and tuner and because I'm exchanging it, it is impossible to give me the $70 credit back.
Then asks me, so do you want these new items today on my GC account?
I responded, No, forget it. I don't want anything from you.

All I got was an, I'm sorry. Have a nice day.

It's not all about the $70 credit... I am a pretty much principal kind of guy and an over 40 year GC veteran musician.

I am hoping you see the problem here and hoping you will correct the misunderstanding.

Thank you for your anticipated corrected response.