Menu
Write a review
File a complaint
Groupon.com

Groupon.com review: My purchase not being sent ( 2 comments)

W
Author of the review
9:42 am UTC
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This has not been delivered. The Courier says it is still with the shipper and you have removed all records of my purchase?
I keep getting a message from "Aftership" saying My package is ready and will be picked up by the courier soon This ahs been going on for in excess of a week
My Purchase was confirmed by Groupon on April 26that 12:53PM
The Seller was REX BROWN LTD

Claimed loss: I would like a refund !

Desired outcome: My Money refunded

Confidential Information Hidden: This section contains confidential information visible to verified Groupon.com representatives only. If you are affiliated with Groupon.com, please claim your business to access these details.

Update by warren Millington
Apr 28, 2026 9:52 am UTC

When things go wrong it is almost impossible to contact anyone in Groupon to help.

Their Published e mail addresses do not work
sm.support@groupon.com or sm.support.uk@groupon.com no longer support inbound messages m
There is also no telephone number
It would seem they are happy to take your cash but are not interested when you do not receive your goods[o

2 comments
Add a comment
C
C
Customer Care Support Desk
US
Send a message
Apr 30, 2026 9:02 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Hi there, sorry for the inconvenience and the delay with your order.

We understand your concern regarding the tracking updates and the information from AfterShip. Please note we’ll need to review your order details to investigate this properly.

Kindly send us a direct message with your order information so we can assist you further and resolve this for you as quickly as possible.

N
N
Nickson Mbugua
US
Send a message
Apr 30, 2026 9:46 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

hello

More Groupon.com reviews & complaints

View all Groupon.com reviews and complaints
  1. Groupon.com Contacts

  2. Groupon.com phone numbers
    Click up if you have successfully reached Groupon.com by calling +1 (800) 952-5210 phone number 0 0 users reported that they have successfully reached Groupon.com by calling +1 (800) 952-5210 phone number Click down if you have unsuccessfully reached Groupon.com by calling +1 (800) 952-5210 phone number 2 2 users reported that they have UNsuccessfully reached Groupon.com by calling +1 (800) 952-5210 phone number
    Click up if you have successfully reached Groupon.com by calling +1 (888) 582-4354 phone number 5 5 users reported that they have successfully reached Groupon.com by calling +1 (888) 582-4354 phone number Click down if you have unsuccessfully reached Groupon.com by calling +1 (888) 582-4354 phone number 1 1 users reported that they have UNsuccessfully reached Groupon.com by calling +1 (888) 582-4354 phone number
  3. Groupon.com emails
  4. Groupon.com address
    600 West Chicago Avenue, Chicago, Illinois, 60654, United States
  5. Groupon.com social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 01, 2026
  7. View all Groupon.com contacts
Groupon.com Category
Groupon.com is ranked 21 among 1049 companies in the Online Shopping category