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Greystar Real Estate Partners

Greystar Real Estate Partners review: Security deposit deductions

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3:41 pm EST
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After moving from Jory Trails in OR in Nov 2025, I received a security deposit refund check of $38.26 (out of $500 with $161.74 going to my final utilities) with no explanation of the deductions. Upon reaching out, they explained that they charge every tenant for cleaning after vacating, regardless if the unit has sustained heavy damage, normal wear-and-tear, or no damage. They called it their "standard of sanitation."

I reviewed my lease agreement and pointed out that there is no mention of vacating residents being responsible for turnover cleaning services; the property management has since ceased all communication. Charging for cleaning between tenants obviously goes against Oregon's landlord responsibilities and renter's rights. I have literally only been requesting a proper refund of $338.26.

There are multiple reviews of other former residents incurring the same charges, which is a shame because living at Jory Trails was pleasant.

To reiterate, they explicitly stated that my unit received the extra charges per their standard practice... not because my unit was damaged or gross.

Claimed loss: From my $500 security deposit, $161. 74 was used to pay final utilities. $300 was charged as a "standard turnover clean to maintain cleanliness between tenants" and not because my unit warranted excessive cleaning services. My loss is $300.

Desired outcome: A re-issued check or an electronic deposit of $338.26 for my security deposit refund.

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    18 Broad Street, Suite 300, Charleston, South Carolina, 29401, United States
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