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Greystar Real Estate Partners Customer Service Phone, Email, Contacts

Greystar Real Estate Partners
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1.6 93 Complaints
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Greystar Real Estate Partners Complaints 93

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3:19 pm EDT
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Persistent Issues and Poor Management at Greystar Circ Tucson I am posting this to detail the ongoing problems I've encountered with Greystar's management at the Circ Tucson apartment complex, which include overcharging, negligence, and unprofessional behavior. My attempts to resolve these issues amicably have been ignored or mishandled, leading to...

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IF you value your life, please do not move here. Pros: Move in process is very easy. Hardly much screening is done, so you can get approved within 24hr of screening. Cons: 1. No proper inspection is done prior to apt move in. 2. Got into a fire accident the other day where the oven caught on fire within a minute of turning it on for the first time...

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12:04 pm EST
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We are from Gold Quest Realty in Houston Texas we have brought a client 6 months ago almost to 3616 Richmond Avenue #1911 and lease was executed on 09/06/2023 since day one we been asking for these commission, we did everything that was ask for (creating an invoice) and now is been several months that the local manager tell us they are sending the payment...

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Is Greystar Real Estate Partners Legit?

Greystar Real Estate Partners earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Greystar Real Estate Partners to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Greystar Real Estate Partners is known for their high standards and safety. If you're thinking about dealing with Greystar Real Estate Partners, it's wise to check how they handle complaints.

We found clear and detailed contact information for Greystar Real Estate Partners. The company provides a physical address, 34 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for greystar.com can be seen as a positive aspect for Greystar Real Estate Partners as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Greystar Real Estate Partners's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Greystar.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Greystar.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Greystar Real Estate Partners as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Greystar Real Estate Partners and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Greystar Real Estate Partners has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 93 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Greystar Real Estate Partners. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:56 pm EST
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BEWARE! Greystar and Citron are known for scamming tenants and trying to take advantage of them any way possible. I am a disabled vet whom after not getting approved due to illegitimate reasons, have yet to receive my security deposit back. After reporting it to my Amex, the credit card where the money was withdrawn from, I was told Greystar had stated...

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9:58 am EST
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I moved out of my apartment that was managed by Greystar in May of 2023. I get an email from Brianna Thornberry in July saying I owe over 3k. At this point she and I are having conversation about the matter, then she just flat out stops responding. I go to the leasing office to find out I was "evicted" due to no payment for months I didn't live there, and...

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1:19 am EST
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Greystar Real Estate Partners Cheated me

I experienced significant issues during my lease tenure, which lasted from October 2022 to November 2023. Firstly, I believe my security deposit was unfairly withheld. Additionally, there were technical difficulties with the payment portal midway through my lease, resulting in unwarranted late fee charges which were never refunded to me. Moreover, upon the conclusion of my lease, I was subjected to numerous questionable charges. I request an immediate review and rectification of these matters.

Claimed loss: $1200

Desired outcome: $1200

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Filed formal complaint to resident manager after learning from security guard that maintenance supervisor had been making disparaging remarks about us and going out of his way to harass/disturb us. We are now being charged mysterious sums of money after moving out and believe the maintenance supervisor is retaliating against us for filing the complaint...

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1:30 pm EST
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Greystar Real Estate Partners Rent charge after move-out

I was charged the full month's rent rather than the prorated amount after my move-out from a Gresystar property. This amount, plus my security deposit, was supposed to be returned to me in the form of a check at my new address. Not only did they charge me for that month, but they actually charged me for a full other month as well after I'd moved.

It has been over two months and I still cannot get in touch with anyone from Greystar or the property where I moved from.

Claimed loss: $3,180

Desired outcome: I would like to receive a check with my security deposit, as well as the rent which I was charged after moving out.

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10:05 pm EST
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Greystar Real Estate Partners Central Park at Whisman Station Apartment # 3124 (Resident)

Is there someone I could speak with and express my concerns about the management and the repair staff? Ridiculous behavior of staff members.

This is our second year hear and we are planning to move out soon because of rude and unprofessional office staff behavior. Any ways.

I have tried to reach Greystar through this platform several times. no one cared to response. I hope someone will contact me this time

I can be reached at [protected].

Best

Atif Khan

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Update by Atif Khan
Nov 14, 2023 9:55 pm EST

I paid this months rent via check on November 2nd, 2023.

Just received a notice for late fee $41.++.

There is not one single sensible Greystar team member at your local office to talk to. They are very disrespectful and live in their own world.

I am helpless that is why contacting regional office.

You can call me at [protected] if you have any questions?

Best,

Atif Khan

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10:02 pm EDT
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Greystar Real Estate Partners Rental fraud

I have been receiving emails from Brianna Thornberry indicating that I have an outstanding balance of $13k for a unit / property I never lived in. I spoke with her on a phone and told her that this must be some type of a mistake because I never lived at that property. I also explained to her that in early March 2023, a manager contacted me and told me that they received my name from city of West Hollywood because I was on a waitlist for subsidized program inclusionary housing. They told me that I have to bring the documents to verify eligibility: bank statement, taxes, proof of income, etc. I deliver these documents to the manager. After I submitted my documents I never heard back from anyone. I called several times and send emails asked them for updates, no answer. In August 2023 I started receiving emails from Brianna indicating that I owe them money

Claimed loss: $13697

Desired outcome: Resolve this problem

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5:34 pm EDT
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Constant issues... death/murder at the pool last year; raging parties all night; no security at pool; pool parties; lewd sex in pool; broken glass in pool often; pool often closed; trash everywhere; hallways filthy; roaches; they let random people in your apt — I recently had indoor walmart delivery that they opened door for — I DID NOT ORDER FROM WALMART —...

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2:42 am EDT

Greystar Real Estate Partners Rental property

Complete bait and switch!

We moved to the island from Oregon and we spoke extensively with leasing staff before we signed the lease. The leasing people steered us to the unit we rented and assured us the please was beautiful, we’ll maintain and in good shape. The pictures we saw were beautiful and we signed the lease. We got here and the unit we rented was NOTHING like what we were told or shown virtually! The resident manager offered to move us because of the dreadful state of the unit. He showed us a “fully remodeled” unit that had doors painted shut and a huge pile of ants. It was also smaller sqft and more money a month so we passed on that one but he took us to another comparable unit and assured us that everything would be cleaned and fixed for us. This unit has peeling paint and water damage and windows that won’t secure among many other things. The response we got about the peeling paint was “that’s just what you get in the townhouses”.

Desired outcome: Let us out of our lease now without penalty

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10:21 pm EDT
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Unreceptive management On June 16 6:00 pm Gave a notice to vacate that I had committed a criminal act because my service dog bit a tenant however my dog is the only dog on this property that is muzzled at all times. So allegations were made and they have continued to harass me to Target me to Target other disabled tenants I'm not really sure what the...

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Good afternoon, I was charged on August 8th 2023 for not picking up my dogs waste off the ground. I would like to start off saying I have never left my dogs waste behind. With that being said I was charged $250 for supposedly leaving my dogs waste. I have never signed anything agreeing to this and I asked for it to be show where it says in my lease that...

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5:20 pm EDT
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Greystar Real Estate Partners Suspicious outstanding balance

Jan 2021 my husband and I moved out of Avan Marlborough in Massachusetts. In March 2023 we received an email stating that we owed $85.46 (the exact amount we received back from our security deposit) with no explanation of what the balance for for. My husband and I both reached out to Greystar with no responses. We emailed and left voice mails explaining that our account had been closed for over two years and to please call to discuss what the charges were for. In Aug we received an email from a dept collector for the balance. I still have no idea what this charge is for as Greystar will not answer my calls or respond. After reading some other reviews of greystar it seems we are not the only people this has happened to. Seems suspicious. I went ahead and payed the balance as I don't need $85 screwing up my credit.

Desired outcome: I would like a call from Greystar apologizing for their lack of customer service. I would like an email with detailed explanation of said charges. If they are unable to provide written proof that we owe $85.46 I would like a refund.

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Greystar scams out college students! They respond to leasing inquiries within hours, but NEVER get back to you when you ask for a refund! Firstly, their leasing strategy is bit sketchy! They require you to pay one month rent even BEFORE sending you ANY AGREEMENT OR LEASE TERMS! Also, they deliberately made the payment process very smooth (credit card...

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Village at Lake Lily in Maitland Fl. Ever since Greystar took over the first week of 4/2023, the whole complex has gone downhill. Since they took over, the hots tubs still don’t work (been down since 2/2023), the pools are not cleaned (I’m not sure if they ever have been since they took over), but they have time to replace all the poolside furniture… the...

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11:18 am EDT
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Greystar Real Estate Partners Abandoned Cars in Lowell Court

Dear Greystar Corporate

I hope this letter finds you well. I am writing to bring to your attention a matter that has been of concern to me for quite some time. I apologize for any inconvenience this may cause, but I believe it is necessary to address the issue promptly.

Upon reviewing my records, I discovered that my initial communication regarding the presence of abandoned vehicles on the premises was in September 2022. Following that, I reached out to the Management team once again in March of 2023 to highlight the persisting issue with these vehicles. Unfortunately, it is disheartening to note that the same matter still persists in June 2023, despite my previous attempts to address it.

I have taken the liberty of providing photographic evidence depicting the immobility of one particular van. Its deteriorated condition is clearly evident, as are the 2019 license tags. Considering the state of the tires, it is apparent that this van has not been moved for quite some time. I would greatly appreciate it if you could provide me with an estimation of how frequently you believe this vehicle is being operated, given the severe damage to its tires.

Regrettably, the presence of these abandoned vehicles has transformed our community court into a semblance of a junkyard. Among the concerns I have observed are a camper without an accompanying car, occupying one of our prime parking spots, as well as multiple partially covered wrecks and discarded vans. This unsightly view has become a constant presence outside my front window, in stark contrast to the community guidelines for parking and registration that we are expected to adhere to.

I understand the responsibilities and challenges that come with managing a property, and I appreciate your dedication to maintaining a pleasant living environment for all residents. In light of this, I kindly request your immediate attention to this matter, with the hope that appropriate measures can be taken to address the issue of abandoned vehicles.

Thank you for your understanding and prompt action in resolving this matter. I believe that by working together, we can restore the aesthetic appeal of our community and ensure that it aligns with the high standards we all strive to uphold.

I look forward to your response. Should you require any further information or clarification, please do not hesitate to reach out to me.

Yours sincerely,

Valerie Millett & Mike Hefner

Desired outcome: Get the disabled cars out of our court

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Greystar Real Estate Partners Billing for natural gas usage at Brigham Apartments

We as a resident of Brigham Apartments managed by Greystar are billed for our natural gas usage in conjunction with our rental charges. However we have no information ever given to us as to how much gas we actually use and the charge per dekatherm or whatever measurement is used for each monthly billing. The leasing office could only show my wife a ledger of meter readings for 6 months and we have lived there for 5 years. We have no way to compare costs from year to year to see if our usage has increased. Our bill has recently tripled with no explanation from management as to why and no proof that the charge is accurate. Please help us to be able to verify what our charges are and what we are paying for. Thank you.

Desired outcome: We would like to be able to see our natural gas usage and the price per unit of billing going back at least 3 years so we can budget accordingly and conserve if necessary.

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6:37 pm EDT
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Greystar Real Estate Partners Service team member, Gerald Dixon, dangerous golf cart operation, nearly causing accident.

I, Peter Ramirez, a Greystar employee, was traveling north, on Vaseo property, heading towards the Recreation building # 1. Approximately 20ft. before reaching the R1 building, Gerald Dixon, south bound, abruptly cut to the left, blocking and narrowing my path. As Gerald's cart was positioned in the middle of the road, I struck his front bumper and tire, narrowly missing a big grey pickup, parked against the curb. I soon pulled over to the left, next to employee Joe Stadnik, and asked if he had witnessed what happened. He replied "yes". Next Gerald backs up, close to Joe and I, with some swear words uttered. Minutes later he moves his cart in reverse, and slams into the back of my cart. He then leaves once again swearing as if it were my fault. Witnessed by Joe Stadnik.

Desired outcome: Horse play must be forbidden. Counseling should be given. Record on file. This situation almost caused an accident due to wreckless behavior.

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Overview of Greystar Real Estate Partners complaint handling

Greystar Real Estate Partners reviews first appeared on Complaints Board on Jun 6, 2008. The latest review False debt was posted on May 7, 2024. The latest complaint billing department/park place at fair oaks apartments was resolved on Nov 11, 2014. Greystar Real Estate Partners has an average consumer rating of 2 stars from 93 reviews. Greystar Real Estate Partners has resolved 15 complaints.
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  1. Greystar Real Estate Partners Contacts

  2. Greystar Real Estate Partners phone numbers
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    Philadelphia, PA
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    Boise, ID
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    Portland, OR
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    Spokane, WA
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    Atlanta, GA
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    Charlotte, NC
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    Nashville, Brentwood, TN
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    Raleigh, NC
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    United Kingdom
    +52 556 820 3333
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    Mexico
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  3. Greystar Real Estate Partners emails
  4. Greystar Real Estate Partners address
    18 Broad Street, Suite 300, Charleston, South Carolina, 29401, United States
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  6. Jenny
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    Jul 04, 2024
Greystar Real Estate Partners Category
Greystar Real Estate Partners is ranked 14 among 374 companies in the Residential Rentals category

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