Greystar Real Estate Partners
reviews and complaints

On 4/5/23, my adult daughter and I applied for an apartment at Turtle Creek Apts, which is owned and operated by Greystar. At which time we signed a holding deposit agreement and was required to pay the $250 holding deposit. We were initially denied on 4/6/23, pending submission of additional documents. After submitting the documents we were again denied tenancy on 4/11/23. Upon being denied, I reached out to the property manager Amber via email (I prefer to have as much in writing as possible) to inquire about the returning of our holding deposit. Amber never would reply in her own words but rather copied and pasted a portion of the document we signed along with informing me that the signed document is a legal binding document. The portion of the document Amber attached to the email indicates that once an applicant is denied tenancy, the holding deposit would be refunded within 21 days. Amber stated in a later email that I would be receiving the check in the USPS mail by 5/2/23. On 5/10/23, I still had not received my refunded holding deposit so I emailed Amber once again. She replied with providing her regional manager’s contact information. I responded with asking her to follow up on the status of the payment and to let me know. I received an email the next day from Amber informing me that she has a new regional manager that come ro find out was not authorized to approve the property’s payables, that the problem has since been resolved and that I would be receiving the payment in 7-10 days. By 5/20/23, there’s no payment. By 5/22/23, there’s no payment and as of today, 5/25/23, still no payment received. I have attempted to contact the regional manager by phone, but no answer or voicemail, just a “I’m Busy” message appears on my phone screen. I’ve also submitted a complaint with the request to be contacted to the corporate office via the Greystar website’s “Resident Assistance” page that’s for current, former or prospective residents and again have received no response. I’ve continued to email Amber at the Turtle Creek property management office but she too is not responding. Turtle Creek/Greystar has had my funds since 4/7/23 (posted date according to Bank of America), we were denied 4/11/23, and was told we’d have the money back by 5/2/23, which is 21 days from the date of denial. It’s now been 48 days since the payment was deducted from my bank account, 45 days since we were denied and 23 days past the holding deposit policy return date. Something needs to be done other than my having to go to court. I was told by another property manager that I am now entitled to receive a check for twice the amount of the holding deposit. If that’s true then I’m due $500. I need my money. $250 or $500 might not be much to some, but to others like myself, it’s a lot.

This is a short list of reasons why I am complaining about our community.

1. I have been stacked and stabbed since living here.
2. Repairs aren’t taken care of in a timely or satisfactory way.
3. The building and our parking garage are unsafe, not secured.
4. It is filthy and unmaintained.
5. The staff are rude and un caring.
6. We’re being billed far too much for electric reviles and other utilities.

I have so many issues with this place that it would be hard to air it all out in this format. I have photos to support all of the complaints I’ve made. I am ready to start a campaign on social media showing all my photos and making sure this place gets the attention it truly deserves.

Hello, I rented a unit on this property from dec 2021 to oct of 2022. During this time I had no issues with management, rent or my residency. Last week I received an email that I originally thought was spam. It described that I failed to leave a proper end of lease payment aswell as accrued fees from no payments from avana evergreen. Looking deeper into this situation and talking with greystar accounting it is not a hoax. The issue at hand is I gave proper email notice to pam and her staff in september of 2022. I emailed and turned keys in oct 17th 2022.

Now as of may 1st 2023 I am being told I owe them payments that their staff had already received. A couple issues with this situation that I am involving my lawyer in now due to the severity of my name being tarnished for future rentals or home buying. I believe my money order was misplaced or something worse by greystar staff. I see there is all new staff at avana evergreen so unfortunately cant directly call and ask who what when and why. I know there are times accounting or paper trails can be lost but I have enough evidence on my end to get this handled with dates and times.

Please let me know what we can do as I have knowledge of other situations like this happening within the portfolio. Thank you.

From: Al Phillips
Date: Sun, Apr 23, 2023 at 3:13 AM
Subject: Fw: Lowes Receipts $2,283.78 FIRE HAZARD
To: The Hamptons Manager , The Hamptons Assistant Manager
Cc: [protected]@TheDenverChannel.com , [protected]@state.co.us

Hi Tony at channel 7,

I know you are always looking for a great story and Greystar (The Hamptons Apartments) (Hamptons) really wants to be on your next story. Let's just give the details here to start.

I moved into the Hamptons in November 2016 at address 8527 W. Hampton Ave Building 15-106 with no problems whatsoever. I'm getting married now and decided to stay with the Hamptons and go from a 1 Bedroom apartment now to address 8621 W. Hampton Ave. Building 9-104 in January 2023, yes only less than 4 months and WOW, the Hamptons really don't care about long term residents, in that Michelle (Assistant Manager) took my first payment to this new apartment and posted to the old account at building 15-106, which caused major headache with my Conservice account (Extra Billing, Community Charges, etc.) and of course late fees, I had to go to the office and work out all of the unnecessary charges added to this account such as Vacant Charges during the period of when I moved in on January 20th, of 2023. Why Michelle tried to argue with me that I'm really not being charged these fees (of the rent money that I actually paid), which I agree after all of the reconciling that had to take place to get my new account straightened out (which I hope is up to speed before my May Rent is due.

That is just the start of this move-in experience, I have had to put in continual work orders for my Washer and dryer to work properly. This is where I am asking for your advice, on this last time that Daniel (Maintenance) said to me when I asked could I get my own Washer and Dryer, her said "Sure, we will come pick them up and bring them to a warehouse, but you need to call the office to let them know. Of course, I did just that.

Now, after all of this frustration just to have my washing machine (cheapest thing available and same for the Dryer, I now have my new Washer and Dryer hooked up and ready to go. Well, this dryer is much smarter than the maintenance people who come by for 5 minutes and leave and say everything is working fine.

This particular new dryer right after I hooked up the Lint hose to the wall, a message appears on my dryer "Performance is suffering due to vent line needing cleaning." which means all along the maintenance people don't care about a Fire being started in the building and it takes something this huge of action for them even to put in a Work Order to clean out this line, what worries me the most is, if a fire happened, would I as the tenet be responsible for killing the people in the 16 units in this building? Or do you think Greystar would actually admit to their substandard efforts in keeping the residents safe here?

To make matters even worse, Keenan Donaghe came up to me as I was getting out of my car with Lori (Lora, not sure) and she says to me at first, "I had to get out of bed for this and you need to put the Washer and Dryer back into your apartment or store them somewhere, cause you are responsible for them or you will be charged."

I'm already mad/frustrated that this apartment complex has such incompetent people working for it. As I was here in the other unit and there was no trouble whatsoever, I paid my rent on time, every time and I don't even think the apartment staff even know who I was. So back to the confrontation with Mr. Donaghe, he doesn't like me, I don't care, but he kept calling me "Albert" and yes his message of "You need to read your contract lease or ask the Apartment Manager on Monday of me being responsible for these appliances and that I don't care what Daniel (maintenance) said to you, that you need to move those units somewhere Albert."

After about 6 times of me to keep reminding him to call me Al instead of Albert, he would laugh and say "You are Yelling Albert" I agree I was yelling, but at the insult of his disrespect of me and my wish to be called Al, or he could have called me "Mr. Phillips" since we are only on a Business type Relationship here anyway.

I worked as an Insurance Agent for American Family Insurance for 10 years, I have had to process Fire Claims due to clogged dryer lines. Usually, the Fire Department would put them out and of course a payment was made for damages. I feel after all of the headache that has been caused by these Greystar employees, that I should be compensated for the $2,283.78 of my out of pocket expense also another month of Free Rent which is about another $2,000.00 a month totalling $4,283.78.

I hope the Apartment Manager (Erin I believe) will make this happen due to my circumstance here, but from Mr. Donaghe's disrespect of keep calling me "Albert" and embarrassing me in front of my Fiancée, I'm really not sure this will happen and need your help. Maybe you can ask them about their Dryer Lint cleaning routine, I've never seen it since I've been here in 2016, who's dryer will start the fire in the building is my question?

The safety of our livelihood should not be shoved away just cause the Greystar Substandard Maintenance efforts obviously doesn't care about it. What do you think would happen if that Dryer Lint Fire were to happen? Who will take responsibility for the dead residents and damaged building?

Thank you, Tony, I love your spots on Channel 7, you have my email, my cell phone is [protected], would love to talk.

Al

Atif H Khan

Wed, Apr 5, 8:22 PM (9 days ago)

to Heather.Austin

Hello Heather,

My apologies - gmail does not allow multiple frames of pics so I sent the information in pieces via separate emails.

The problem started when I said that the performed repair work is unacceptable and I need to meet with the regional management.

The repair personnel shared their thoughts about the mold and carpet issues, as a result, we do not trust them any more and request that:-

- City/State personnel perform tests for:-

mold/fungus/Mites/bacteria in the building

Insects/Bugs/ etc in the carpet

And share their outcome with us.

- We would like to request you to verify the installation date of the carpet in our apartment and the contractor's contact information. We have concerns about the installation and small pieces of carpet installed and their locations.

Our dog is being treated and we all have regular rash/bug bites since we moved here. Please see all pictures attached.

This is some superficial information as you requested. I will talk to you in detail about staff behaviour, their thoughts, and professionalism we we meet. And the reason we dont trust them.

I hope that after your visit and corporate maintenence management visit, these repairs can be handled professionally.

In an event you need to speak with me [protected].

Thank you,

Atif Khan

Atif H Khan

Thu, Apr 6, 10:18 AM (8 days ago)

to Heather.Austin

Atif H Khan

Thu, Apr 6, 10:58 AM (8 days ago)

to Heather.Austin

My correct cell [protected]

Atif H Khan

4:34 PM (0 minutes ago)

to programs, Heather.Austin

Hello Heather,

I have not heard back from you, it has been over a week almost.

Before I reach out to other internal / external sources for further help, just wanted to share with you that:-

Besides leasing office team's unwillingness to help me set up an appointment with you, when I submitted my last three service requests for windows mold, bath fungus, and the carpet, I explicitly requested the maintenance team to call me and schedule an appointment to enter the apartment because my wife works late hours and she rests in the morning hours and there is a dog as well. The maintenance team did not bother to call and instead they decided to show up and knock on the door directly.

Best Regards,

Atif

I have complained to maintenance about service being done in my apartment after being told by my daughter primary physician to get mold testing done in my home since my daughter had Ben getting really sick in the last 8 months and this was odd because she is perfectly healthy. Well we filled up with mold testing to find out there is 5 different molds in the home. I complain make reports they come out look at it and do nothing about it but this is after 8 months of being locked out of portals not being able to get in touch with any one in the office I have all proof not being able to leave a voice message. Still nothing is being done they at scamming and being very disrespectful and unprofessional my daughter health is at risk and it’s not fair/ I with held rent 6 months thinking they would do something nothing so at this point I’m taking them to court with holding money so I can get my daughter out of this apartment. They did blood testing for my daughter and her respiratory system is a bit lower than what it usually is.

I have sent this email to management 4x. no repsonse.Hi Matt,

I hope this email finds you well.

I have been speaking with Storm Fortner from Greystar. I have explained to him the circumstances of violence, death at the pool, neighbors spitting on my door, security gates inoperable and all of the serious issues during my residency at The Vineyards.

I shared with him that I communicated to you the balance due over the summer ($500 x 2 months) was due to the amenities being not usable throughout 2 summers (safety in general, vandalism, indecency, death at pool and general violence on-site).

I also told him I came into the office in person and let you know that I was moving out December 16th.

He said that all does sound reasonable and he just needs for you to email confirmation of this to correct the account at this time. Please send me an email confirming these details.

I really appreciate your help on this. As you know I was a model resident and tolerated unlivable conditions through the 2+ years I resided there.

Please let me know you have received this. I hope we can wrap this up today.

I have 100's of photos of fecal matter, broken amenities, indecent/sex acts in public (at pool)

Thank you so so much!

I. General Public: Please note that the "positive" reviews are all from individuals with NO REVIEW CREDIBILITY, WHATSOEVER; they each have 1, 2, or 3 reviews which clearly illustrates a deceitful effort to drive reviews. These reviews are not actually service, or experience based. 97.3% of the positive reviews here are talking about "the view" (which is aesthetics, NOT Customer Service).

My experience in dealing with this company was very dissatisfying and unlike the positive reviews here, I am actually someone with an established REVIEW HISTORY. Not an organized, planted review.

I initially dealt with "Bryce". He was fairly professional and engaged me with a virtual tour of one of the larger, more expensive Units. Note: Upscale Customer. As stated by others here who have ACTUAL ESTABLISHED REVIEW HISTORY, not a 1,2,3 reviewer record, the Customer Service was absolutely terrible. Greystar is arguably the most non-responsive Company on earth. They're motivating me to run for Office, in order to hold terrible people like this accountable.

Instead of focusing on process, they are busy pushing social perversion: LGBTQ+ ads, "Pride Month" ads, Transgenderism, etc.

What perverts!

The average American Family does not give a flying hoot about who these freaking Greystar perv Managers sleep with, yet that is what they want to heavily and aggressively promote in Instagram and Google ads and pics for the complex.

How does sexual preference even have anything to do with housing, apartment complexes, application procedures, etc.? These far left Democrats are sick in the head; always taking opportunities of professionalism to push their weirdo beliefs on mainstream Americans. They can't be satisfied just doing their damn jobs, they have to force-feed their sick, deranged, perverse, sexual nonsense on any and everyone. It is time to pushback against this foolishness. It is NOT NORMAL!

A LUXURY COMPLEX IN UPTOWN CHARLOTTE, A BUSINESS CITY, instead of simply welcoming everyone and sticking to BUSINESS in their advertisement (show property pics, prices, outline policy and ANSWER THE DAMN PHONE), instead, puts up nonsense such as: "I am so happy I have a job that lets me be who I am!" from Derrick, the Community Manager.

Well Derrick, we are glad you feel good about yourself, but the average resident and applicant does not give a holy damn who you sleep with - NOR IS IT IMPORTANT, OR LEGALLY WELCOMING TO THOSE WHO MAY NOT BE LGBTQ+ TO HAVE THE DAMN BUILDING MANAGER USING EVERY OPPORTUNITY TO AGGRESSIVELY ADVANCE HIS PERSONAL BELIEFS ON EVERYONE ELSE. WE DO NOT CARE WHO PEOPLE SLEEP WITH. I'm sure you RETURN YOUR PARTNERS PHONE CALLS however, so how about freaking COMMUNICATING WITH THE CLIENTS THAT MAKE YOUR DAMN JOB POSSIBLE, instead of hiding like a punk behind policy, REVERSE DISCRIMINATING AGAINST CHRISTIANS (stalking applicants social media and LinkedIn during application processes and then, suddenly recommending that their apps be "reviewed" by Greystar because this perv feels uncomfortable). Screening APPROVED me and this fool starts backdooring.

DO YOU AND GREYSTAR HAVE ANY DAMN IDEA HOW DAMN UNCOMFORTABLE IT IS TO NON LGBTQ+ PEOPLE (WHICH IS STATISTICALLY OVER 95% OF THE DAMN PUBLIC POPULATION - WE ARE THE MAJORITY, NOT THIS GUY'S BELIEFS) TO HAVE TO SEE THIS CRAP PROMOTED BY ADMINISTRATION?

DOES GREYSTAR PROMOTE HOLY DAYS? DOES GREYSTAR PROMOTE TRADITIONAL FAMILY? GO PUT SOME PICS OF BLACK AND WHITE HETEROSEXUAL FAMILIES UP if you want to make a social statement. How about encouraging some normalcy?

I am standing up for the MAJORITY of citizens that want to LIVE O-U-R FREAKING LIVES WITHOUT BEING harassed by this social minority, who think it's their purpose to advance their crap everywhere in the public square.

The average resident and applicant does not give a holy damn who you sleep with - NOR IS IT IMPORTANT, OR LEGALLY WELCOMING TO THOSE WHO MAY NOT BE LGBTQ+ TO HAVE THE DAMN BUILDING MANAGER USING EVERY OPPORTUNITY TO AGGRESSIVELY ADVANCE HIS PERSONAL BELIEFS.

II. After being approved by the screening company, The Property failed to honor my approval. I have since had to subsequently File a Consumer Complaint with The NC Attorney General's Office.

I am very disappointed to say this but when I went to Overture to look at the 1B1B apartment the individual was taking all my information filling out on her laptop my information. I did not know that I was going to not get back my $500 deposit when I called her after I left later that day and right away she said no, you will not get the $500 back. I was very upset inside when she told me that and that I would not be given any time in case I decided to back out and that I would get my deposit back. This all happened on January 10, 2023. I did not get a copy of what she was filling out either. I have also looked in the portal which is still open for me to get in and there are not document there so I want to know why this happened this way? I feel she took advantage of me.

So on Thursday I sent Brenda Gonzales an email telling her that something had come up with my daughter and that I would be moving to Houston to live there with her and would not be moving to Overture. To this day I have not received any kind of correspondence or anything from her. Even an apology would of been nice but nothing so I feel I was very taken advantage of and she kept my $500. I feel I should get at least half of that back if not all of it because I did not understand. Usually if you put a deposit down the apartment is held for a few days and you can make a decision to not rent the apartment but that was not even mentioned. I feel I was taken advantage of. I do not have $500 to throw away and that is how I feel happened.

I would appreciate you checking into this and get back to me.

Thank you,

Linda Appleby

WARNING -DARRYL RYALES CONDUCT

WARNING ! Are you being harassed via phone from Greystar corporate after you move out by a man by the name of Darryl Ryales? He is in there accouting .collections department and once you move out 2 months later Darryl will start calling you, screaming at you, and using illegal tatics. Please reach out to the attorney general consumer protection website in washing dc and file a complaint on Darryl and Greystar. Also find the corporate office Better Business Bureau webpage for greystar corporate and file a complaint there to. Darryl needs stopped

-This is an extremely arduous matter to explain via written form.
-I have been a resident here (Avana Ridenour in Kennesaw, GA) on 3 different occasions for a total of close to 7 years.
-My current stay has been since December 2017, so just over 5 years.
- I have never:

1. Had concerns with onsite management
2. Never had a late rent payment
3. Never had a complaint filed against me by another tenant

-As of today, January 4, the initial top 2 items are now an issue. -My current lease expired on December 21, 2022 -The lease options did not show in my portal. -I apprised management of this issue of not being able to view my lease in the portal during the 1st/2nd week of December. I have emails documenting this. -I went to the office on December 15th and they contacted headquarters and confirmed that I was not able to view lease options in my portal

-The manager pulled up lease terms on Chris' computer and told me to decide the lease extension I wanted. I told her that it was unfair that I had to make an immediate decision and would like several days to decide, just as any tenant would have if they could access lease options via their portal. -When I went back to the office to select the lease on Dec 19th, the lease was now almost $300 more per month than the options I was given by the manager on Dec 15th.

-Based on available units, I told Chris that I would like to transfer to Unit 1832 as it was showing as available NOW. It is a B2 Elite where my current unit is a B1 Classic. The B2 Elite lease options were cheaper than my B1 Classic lease options based on the aforementioned $300 increase

-Chris and I walked over to the Unit 1832 where a crew was working in the unit -I told Chris that I was ready to sign the lease ASAP so that I would get the prorated refund on my December rent payment where Dec 22 to Dec 31st was based on the month-to-month rate

-I also apprised him that signing the lease by December 21st would allow me to NOT have to pay a month-to-month rate for January 2023 Long story short, I have been given the "runaround" regarding Unit 1832 since December 19th I did NOT pay my January rent because the amount is a month-to-month rate in B1 Classic.

-The lease extension would have been signed in mid December IF the lease options were accessible in my resident portal. Being that my extension went up by $300 per month more than I was initially quoted, I selected Unit 1832 for a transfer as it was showing as AVAILBLE NOW in mid December, December 19th
-I sent 2 emails to Chris on yesterday, Jan 3rd, to attempt to resolve the matter as the rent grace period ends at midnight of the 3rd of each month. I also walked over to the leasing office on yesterday as well and was told by maintenance that I would need to come back.
-I have the email chain that documents all my PROACTIVE attempts to resolve this matter with little to no assistance from onsite management.
-I have probably sent around 15 emails in total to Chris over the past 3-4 weeks attempting to resolve this matter.
-This is by far the worst customer service from onsite management that I have encountered during my 3 total stays here which encompass almost 7 years total.

This is NOT something that I should have to spend an inordinate number of hours on each day trying to resolve with no feedback from onsite management.

I have been complaining to Overture Plano about the LOUD HORNS installed in both bedrooms. They insisted its SAFETY. If they heard the LOUD HORNS, they would realized its not Safe, its very unhealthy to anyone with a brain. I leased this property due to I was told I will receive PEACE (LIE). Someone stopped that by installing these horns coming from the intercom; kept telling me to MOVE after I was here for 3 days. People were telling me, "People are moving". This all seems to be to be a scam. Because I can not get a landline nor a security system. The horns are constantly going off very LOUD and I check other apartments and their apartments do not have a LOUD horn installed as my apartment. I simply just to request to have these horns removed immediately.

I Scheduled a tour to see the unit on Saturday Oct 15th. My appointment was booked through the call center I applied to this development Oct.13 and paid the deposit $600 as instructed on the website during the application. When I arrived at NH Gallery On Adelphi I was barely greeted and was told immediately I would not be able to see the unit. Confused, I asked Why with the response, "Call center doesn't know what days people work that can show you. They just book appointments". That as a Potential Resident is not my concern ESPECIALLY when I have been told different information from another person and was assured, I will be able to be seen. Nevertheless, I inquired about information I needed to apply with another applicant and was told to call back to make another appointment. I have traveled Over an hour to come tour the development with a very rude and short answer and sent away. I called that Monday Oct 17 to confirm the information I was told, to come back on a Sunday between 1-5pm with the promise there would be someone who could appropriately and diligently take care of my questions/concerns/tour. I Then again traveled over an hour to the development and was TURNED AWAY yet AGAIN! No one was there as promised, and the temp agent said she did not know where the key was to show the unit. I have called numerous times throughout the week to confirm that I have all the documents, information, and correct appointment needed so that I can see the unit. I have called nine times throughout the week and could only get a hold an onsite rep ONCE. I was transferred to the call center manager, even she couldn't get in contact with anyone as of Oct 24. I Decided at that point to Withdraw my application and the manager told me I would not get my $600 refund because "their system is down"! It's been a week and I have not heard anything on how soon I would get my deposit back

When I signed my lease I was told I had two months free rent. I told them my current lease wasn’t up until October18 which is when I could move in, In September I got a bill for partial rent. They told me I also had to pay October rent which meant they are telling me I have to pay rent at both the old and new place. They knew I couldn’t move on until October18.

When I told them I felt mistreated things got worse and they told me I would have to pay &6,000 to break the lease. I met with Jasmine who offered no compromise.

I feel I am being treated cruelly. This is not how I expected to be treated,

I have an 836 credit rating. There has been no empathy or responsibility taken at all by management. In the long term things would have

Been much better with friendliness and compromise but is not what happened,

I also asked for a

Phone call and I got no communication at all. Today. This leaves me hanging

I received a complaint in the letter of denying my renewal. With no prior complaints or notice. They said it was for trash when butler trash refused to take out all of trash as contracted. I called and email and nothing hasn't been done in five month. But the manager assure its being taking care of today so that a non issue. Then someone has been stealing packages. I also received a complaint about that and even did a police report. But because the theft didn't properly dispose of the box it was included in my violation along with a pic of stolen boxes from packages. No other time was there a complaint only when its time to renew. I show proof of complaints with trash company and packages! Manager did nothing!

My name is [edited] and I live in Camber Villas Unit 1016. On Saturday 05/21/2022, my apartment got broken into using one of the windows in my unit. I lost items from my apartment that are worth more than $8,000 including my laptop that had ITAR protracted information in it.

In the contract that I signed, it talks in multiple sections about the gates which attests how Gryestar is responsible for making sure those gates are functioning properly to protect their residents at all times. However, per the contract, those gates can malfunction. (Review page 11, section 6) Per my attorney that I consulted, "Not functioning" is completely different from "Malfunction."

Since Oct 2021, gates have not been functioning at all. I was never informed when I moved-in that gates are not functioning. When I asked about them after signing my contract, I was told that they are under maintenance. Which turns out to be not true.

With all of the given information above, I have the full right at this point to file a lawsuit (which most likely I will be doing soon) due to:

1. Falling in having adequate gates that function.

2. Falling in having adequate security cameras and signage for the cameras.

3. Falling in having adequate security personnel.

4. Failing in having adequate lighting in the dark areas in the apartment complex.

The reason why I'm reaching out, is to point out that those gates are NOT FUNCTIONING until this point. Since the thief is not in custody yet, and I witnessed someone who has the same description of the suspect the next following day in the apartment complex driving around, an action is needed to fix the gates ASAP. I pointed that out to the property manager two days ago, but was not able to get anything from her other than those gates are still "under maintenance."

Thank you,

Dear Greystar Properties, Strata, and whomever else it may concern,

I moved into the Strata apartment 3116 in June 2021, with a Section 8 voucher. In April of 2022 I was given a notice from Strata stating that they would not be renewing my lease.

My lease is up June 21, 2022 and I do plan on moving out before that date.

This letter is a formal objection to the non-renewal of my lease. It is also to state on the record of how I was mislead and mistreated. Also, of how Greystar and Strata are trying to capitalize on the drop in the economy and newfound popularity of this city by forcing out all those families who have affordable housing/Section 8 vouchers. There is 30+ families being forced to leave. The majority of them, including myself, are disabled.

When I moved into my Strata apartment (3116) it was made clear that I was planning on staying here for a long period of time. Strata acknowledged this fact. I was never told that they were planning on renovating this apartment in the future. Furthur more I don't understand why they cannot wait until after I am ready to leave this apartment to start the renovating. The renovating of apartments is obviously not a decision made quickly rather a thought out process. I firmly believe that at the time of signing my lease they knew of these renovations and chose not to say anything.

Prior to the move-in date I received a phone call from a Strata employee. They were finalizing the details of when I would move-in and wanted to warn me about one of my neighbors. I was told that one of my neighbors had a tendency of being loud. They stated that "he yelled from time to time". I saw no problem with this. Their tone was reassuring that it wasn't a big deal.

I found out on day one of my residency in apartment 3116 that my neighbor in apartment 3115 was a seriously disturbed individual. He was a schizophrenic that was not on medication as well as addicted to Methamphetamines. He would scream inside his apartment at the top of his lungs for hours at a time. When he wasn't screaming he was banging a hammer against the inside of his front door or coming out into the hallway to scream. He also wrote threatening notes about people in the building, myself included, and posted them on his door for all to see. I called the police several times a week and they would come by and try to calm down my neighbor, Andrew, or they would escort him out of the building to go either to the station or on a few occasions he was taken to a hospital.

This took a huge toll on my mental health. I suffer from Anxiety and PTSD. My neighbor's behavior was extremely traumatic to me. Many times I felt unsafe in my own home. Along with calls to the police I would also call the people in the Strata office and tell them what was happening.

I had to live in these damaging conditions from June 2021 to October 2021. Four months of living in terror, not able to have my children come over to stay with me because I didn't feel they would be safe. Four months of being terrified to leave my apartment. That anxiety stayed with me long after he was evicted. It took a lot of counseling to start to leave my apartment again by myself.

I found out from Police Officers that Strata had moved families out of that hallway because of [neighbors name], the man in apartment 3115. The police were shocked that they moved someone across from him. Strata did not tell me how severe this issue was. If they moved people out of the hallway why did they move me into the apartment right across from him? I believe they figured that because I was on Section 8 that I wouldn't make a fuss about it and that my presence and amount of police complaints would make it easier to force him out.

I have always been a model tenant. I stay to myself, I don't cause problems, my apartment is kept nice and neat. There is no logical reason to not renew my lease. I even went as far as to apply for another apartment in the Strata. But I was denied. They said that my credit score was the reason they denied me, but I don't know how that is possible since my credit has greatly improved over the past year.

This whole situation just isn't okay on any level. Even though I am moving out I will not be letting go of this wrong that was done to me and many others. I will make sure that my voice is heard by the city of Malden and all of Massachusetts if it comes down to that.

Shame on you Greystar and Strata. Your actions scream out prejudice against disabled people and people with a low income.

Contacting you in regards to a complaint I have with your property management team at The Cooper 202 in Chandler, AZ. My lease was up on March 9, 2022 and before I left I provided the office with ALL of my contact information (new address, email they have had on file from day one and my phone number they have had on file from day one). I never received any communication from them as far as a balance owed. On April 15, 2022 I receive a letter from a collection agency stating I owe The Cooper 202 $310.64. I called the apartments on April 16 and talked to Kali. I asked her if this was their typical protocol on how they handle their billing and she said no I should've received a statement and immediately said she could send a leger to me with a break down which she did as well as she went over all charges that were on the ledger. I disputed the carpet charges based on a verbal face to face conversation I had with Stacie on the same day I went into the office to ask for a cleaning service they would recommend, and Stacie provided me with that information. I also asked Stacie if they were going to replace the carpet in the unit explaining to her that when I first moved in the dirt in the carpet started to rise a few weeks later. At that point Stacie asked me what “phase” I was in. I told her I didn’t know but I was in building 13. She went to the computer, pulled up information on my apartment number and advised me that they didn’t replace the carpet with the previous tenant and that the carpet would be replaced when I moved out and that I didn’t have to worry about cleaning the carpet. She said, “Ashanti don’t even worry about cleaning the carpet it will be replaced”. My intent was to have the cleaning folks she referred me to clean the carpet as well, but with that comment I just had them clean the apartment only. I text the cleaning people on February 21 so this conversation took place February 18th or February 19th with Stacie, the same date I provided them with the information to my new address. I then call Stacie on April 19 at 9:08 am and ask her the same question in regards to the bill, she advised that I should have received a billing statement within 5 business days and said she could send one to me now. I explained to her I received one from Kali and I am disputing the carpet charge. In our conversation she states she would have never told me not to clean the carpet and I told her that’s exactly what she said. She then told me she would have to talk to Stephanie and give me a call back. No call back so I called back again the next day April 20 and talked to Stacie at 9:05 am and asked for a status of our conversation. She advised she didn’t talk to Stephanie because she wasn’t in until today. As you can see that wasn’t told to me until I FOLLOWED UP. I then receive an email the same day at 1:56pm from Stacie stating that she would credit my account $43.44 and she stated in email “I am 100% positive that I would have told you that your cost for carpet would only been the cost to shampoo, rather than the cost to replace”, which is untrue! She then goes on to say in the email “I have already spoken with Collections USA today, and they are holding your file until tomorrow. I will send them a revised Final Account Statement tomorrow. You may call them tomorrow to pay them directly.” I called Collections USA today April 22, TWO DAYS LATER and they advised they never received anything from Stacie. All I see is a pattern of lies NOT miscommunication as Stacie puts it in her email to me. I should have received a bill for a balance from The Cooper 202 5 business days after my move out and I didn’t, I was told didn’t have to worry about carpet cleaning and was billed for it and now my account is in collections with me having to pay ASAP because of your incompetent ASSISTANT leasing manager at The Cooper 202. This is very unprofessional! I have pointed out dates and times of communication that shows her lies, I have paid my rent on time EVERY SINGLE MONTH with 2 leases in place (15 month and a 12 month) never any issues with paying anything and $109.56 for the carpet dispute is not about the money but solely about the lies, principle and fact that Stacie cant admit her wrongs and take accountability for her actions! To justify her actions she says she is 100% positive she didn’t say that AND calls it miscommunication and gives me credit of $43.44! Unreal! Terrible management you have at The Cooper 202 and I wouldn’t be surprised if this was a pattern there!

Major mouse issue in my unit as well as the building. Complained to management several times, can hear mice crawling in the and scratching and squealing in the walls.

Management had extermination place dust treatment in the outside brick wall near the loading dock, which killed mice in the walls, now the inside of my unit smells like dead mice. The treatment for this issue was to place odor bags in my unit. Major health issue.

Garage door broken every weekend. Building doors broken have been for almost a year. Garage elevator has been broken for almost 4 months. No update or communication from management whatsoever.

Building is filthy, stairwells have not been cleaned in months, pet feces and urine in the hallways. Trash room are disgusting and mice infested.

Loading dock door slams all hours of the night.

Management does not respond to emails at all this includes the corporate office. Trash bins are now being placed for pick up in the loading dock, therefore residents cannot use the loading dock.

Trash everywhere in the loading dock which is also creating a breeding station for more mice issues.

Management does not care about the residents whatsoever. It’s awful and beyond frustrating.

And they call this luxury living…it’s disgusting.

My name is Abigail Arroyo I am moved to 3 Corner East Apartments In August. Call the office on Monday the 20th to have pest control come to my apartment. They came..still full of roaches it's ridiculous. The lady in the office put me down for next Wednesday the 5th. Asked for this Wednesday the 27th. This apartment is full of roaches.

Pest control was supposed to come today but the lady in the office made a mistake I should've put on for today not January 5. There's roaches everywhere outside my front door on my walls on my floors it's ridiculous. Pest control came once last week there was no change I wanted them to come again this week Wednesday but the lady in the office put me on for another two weeks which makes no sense and I specifically told her this Wednesday the 27th is just ridiculous Office stuff is rude and respectful and the manager never calls you back