The complaint has been investigated and
resolved to the customer's satisfactionResolved Riverstone Residential Group — invalid billing upon move-out
resolved to the customer's satisfaction
Had no problems during my stay at the Parks at Hunter's Creek, but once I moved out I received what was called a Move-Out Statement reflecting erroneous charges. It was not even itemized saying what each charge was for. After numerous complaints for them to submit a correct billing statement, they turned it over to a collection agency that uses illegal practices subject to violations of the Fair Debt Collection Practices Act. I even provided them a clear cut spreadsheet showing what I should have paid after discussions with the leasing office management. This practice of improper billing could be considered fraudulent because they keep forwarding what they consider valid. Just be wary of what is to come and ensure you visit the leasing office to validate what they are going to charge you.