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CubeSmart
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25 complaints
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L
3:42 pm EDT

CubeSmart - DON'T USE THEM!! They are thieves!!

I have been a customer for over 5 years at this storage location and when Cube Smart took over the problems started! They have raised my rent 4 times in the last year and half over $100 dollars, they also lied to me and just told me that I can't make a credit card payment over the phone, which I have been doing for 5 years! I was also told by the previous management that they raise the rates to push the current/older customers out so they can charge an even HIGHER rate to the new customers. SMDH. I have reported them to the State Atty General as well as the FCC for price gouging and unethical business practices. PLEASE look at the reviews before using this company! All the care about is the money not the customer! I was contacted by the so called District Manager, who laughed when I shared my concerns and when I told him that I am reporting their unethical business practices to the State Atty General, he laughed and hung up the phone! THEY ARE SOOOO UNPROFESSIONAL! DON'T USE THEM, THEY WILL STEAL YOUR MONEY AND LIE TO YOUR FACE!

Desired outcome: STOP PRICE GOUGING AND LYING!!

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M
10:46 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

0826 CubeSmart NY Jamaica Jamaica Avenue. I called in bc I was asking for a breakdown of my bill bc I paid $118 dollars on top of my current balance. The total amount due before 7/20/22 was $378.00. I paid on 7/19/22 $496.00. I called to ask why. The person I spoke to over the phone was unprofessional and unbelievably rude. They also lied about their name...

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A
4:45 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I got a 10x40 storage paying $580, in the second day a person there beware me of the broken storages, the person was a victim that’s ask the manager to check cameras and the manager TERESA denied that. I feel unsafe since the storage I rented was full of my merchandise with high value. I ask the manager to cancel the contract since in the second day I take...

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ADVERTISIMENT
E
12:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

On 5-12-22, I invited my brother to take a walk with me and 2 yr. Son. it's was already hot at 10am. To keep us motivated we were listening to some music when we entered the CubeSmart property. A woman employee rushed out of the office ordering my brother to lower the music. So he did. We went to my storage unit. We took a Few items out. So that I can take...

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M
1:19 pm EDT

CubeSmart - Storage unit billing / reasonable accommodation for my storage unit at, cubesmart storage west 98th street bloomington, minnesota

The issued that occurred was I went into cardiac arrest twice and was on hold at the hospital for blood transfusions in Critical Care ICU in another state But the first time I paid all my storage fees to prevent auction and this second hospitalization my belongings are sent out for auction and I mailed a payment of 401.00 dollars and I spoke with Ashley at Cubesmart West Bloomington Minnesota on West 98th Street and I was explaining to her that I was hospitalized again and she told me that 401.00 dollars is not.enough to pull my storage from auction

Desired outcome: My desired outcome would be to take my belongings from auction and put them back into storage and make a billing adjustment.

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N
11:18 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Will you please send me again the form appreciate it thank you

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V
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This review was chosen algorithmically as the most valued customer feedback.

I gave cubesmart 1-months notice that I would be moving out January 14th, 2022. HRA was 30 days late in paying the bill, so I gathered up some extra funding and sent it in myself to avoid auctioning while I was in the process of moving out. On the 31st day, HRA finally sends a payment, but now they have received an extra $111 from me that I barely could...

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T
11:00 am EDT

CubeSmart - Storage Unit Store Manager

I obtained a storage unit from Cube smart that was described as climate controled for one and it was stuffy and around 85 degrees in the building extremely hot. I had trouble accessing the unit due to the building keypad being out of service for quite some time. I fell behind in my payment and never received anything in regards to this. I came to make a payment at one point and the office was locked but there was a male employee in the office that refused to help me or unlock the door to let me get into the building due to keypad not working. A female manager arrived shortly there after and let me in and proceeded to have the gentleman (that couldnt help me) ring up my payment. I fell behind again due to everytime I came to make a payment there was no one in the office. I called customer service to make a payment and was unable to due so over the phone because it was delinquent so I called and talked to someone on your customer service number they tried to call the store where my unit was and were unable to reach anyone so they took my information and said someone would return my call. I let her know I had same issue reaching someone at the store and that was part of the reason it was delinquent. Needless to say I have not received any call back, have been unable to reach anyone at the store myself, and have not received any documentation regarding my unit. I am hoping that my stuff is not gone as I feel this specific store my unit is at has made it nearly impossible to make my payment and the fact ive been charged the full amount is surprising considering I have not been able to gain access due to the faulty keypad. may be you will have better luck than I trying to reach someone to resolve this issue.

Desired outcome: Contact with someone at the store that can assist me in making my payment and storage unit intact and accessibility to the unit and my stuff isnt gone and possibly a discount for issues with keypad and no access to the unit.

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A
1:39 pm EDT

CubeSmart - Management

Just spoke with the rudest manager located at the cubesmart self storage in auburn ma on Washington st .

This manager refused to accept the documents we had to show her and refused to believe we completed our side of things on line. She was telling us we had to pay AGAIN even though we had PROOF that we already paid. We even had our CODES to access our unit and she still refused us.

Date 10-2-21 1:00 pm

I tried to have her double check numbers and she was completely stuck in her ways. So rude and couldn't even apologize. Ended up she had the wrong account number. And completely wrong people.

Psh. Grow some manners and learn it's okay to be WRONG ! What a B*****

Desired outcome: She snapped back at us when someone helped her

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ADVERTISIMENT
A
9:20 pm EDT
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I, Angela Cartwright, have been renting a unit, 04092, since October 24, 2018. I requested a waiver of rent increase due to the economic hardship of the COVID-19 pandemic. The current store manger, Marsha, denied my request to waive the rent increase. I am availing to whom it may concern to please waive any rent increase during this COVID-19 pandemic. Sincerely, Angela Cartwright

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J
5:58 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Immediate attention please If you review my payment history I've paid over 2000 since Feb I originally moved into a 10x12 for 163 but but was located in the wrong side so I upgraded to a 10x18 and signed the contract for 193 to f19 then was told if I move to a 10x20/it would be cheapest to which my contract was signed at 183 and to stay which is c006 the...

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T
9:25 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Hello, my name is Tony Royal and today's date is 1/17/2020. Ed has threatened to limit my storage use to only the office hours or kick me out if I don't leave the hallway doors up everytime I use my storage. He is making up new rules and has been harassing me for over a month now. I am renting storage # E 18, which is located inside of an enclosed building...

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T
5:06 pm EDT
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SATURDAY 9/14/19 I discovered hundreds of mouse droppings in the entrance of the room where my storage is kept. Upon opening the unit we discovered hundreds of droppings. It being so late in the evening we agreed for me to come Sunday to move my items to a floor where there supposingly isnt Mice present. On Sunday 9/15/19 we found thousands of mice...

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N
8:23 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

ashaki a male that claimed he's the "manager" refused to explain what happened to the prev. manager who was working on the roach / mice infestation problem there. he was so evasive, shady, and a total con. this company based on the ppl it hires - is unscrupulous, shady, and never answers any ques. honestly. everything they lie about to your face to get you...

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ADVERTISIMENT
D
9:41 am EDT

CubeSmart - service

Hi my name is Donald Scott I was in Cube 0101
On June 6th 2019 between 3 p.m. and 4:30pm I cleaned out my storage Cube and went upstairs to sign out. A young black lady went downstairs to check to see if I clean my unit and made me aware that my unit was clean but I left some boxes in the hallway. Even though I was running late for an appointment I went downstairs with my two children 11 and 13 and clean the boxes out of the hallway. I did not know where to put the boxes sorry I ask the maintenance man there. I don't think he spoke English because when I asked him he just Shrugged his shoulders as if he did not know. I put the boxes on the side of chew large garbage containers. Went back told them I put the garbage next to the containers they said that I should have came to them and ask them where to put the garbage. I told them that I asked the maintenance man and he did not seem to know and I said I was not a mind reader. I said I have to go my storage unit is immaculate I just want to close this account and move on. Insisted that I go for a third time and put the boxes someplace. I still don't know where I should have put them. I told her no did I had to run. There were two girls there 1 was black when was Hispanic Hispanic girl got in my face saying that if I did not go get those boxes that she was going to f*** my credit up. I looked at my children and surprise and said what is wrong with you you're going to go out of your way to hurt me and my credit. Bunch of drama that I did not want. I always paid early with cash. Her unprofessionalism and rudeness was out of control sure. I stormed off later on thinking of what she put me and my children through. I called her and said what is wrong with you why would you go out of your way to hurt my credit and my family. She swore at me told me to go f*** myself and slam the phone down in my ear. I literally got a call from a police officer saying don't go back into CubeSmart unless you have a police escorts. She told the cop that I called three times and threatened her. It was a lie I called her once and there was a no threat she was just covering for herself. Worst experience my children have been through. Perhaps she needs a customer service course they have them they take an hour.
I would like an apology from corporate and I want to know that this is not going to go on my credit and I will take this no further. My phone number is [protected]

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Update by Donald ps4
Jun 10, 2019 9:44 am EDT

The address of the CubeSmart place is
1220 Broadway, Brooklyn N.Y. 11212

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Y
4:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I received a telephone call from the Cubesmart Store Manager on Sunday, June 9th requesting a manual monthly payment claiming that my bank had denied the automatic payment I told him to wait until Monday (the next day)to make sure the Payment had not gone through. He refused but wanted to verify the last 4 digits of the card I used. I told him that I wanted...

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S
12:51 am EDT

CubeSmart - service

On the day of my reservation the employee told us we could pay an extra $15 a month for 24 hr access. Because the type of business we have we felt this was a good option so we agreed to add it. So this was a week ago. When I get there at 11pm first our code doesn't work. So we try the number, no answer. Then a car pulls behind us. All of a sudden out come a man and woman. Saying we need proof of why we need 24 hr access. They dont want customers on the property because just so happens the car pulling behind us is their daughter and I guess they were concerned for her safety. Seemed a lil like racial profiling. But any way what right is it for them to decide how I conduct my business. if I pay for the access I should be able to use it or I should have been told prior that it was only for businesses with after hour emergencies, and she kept referring to electricians and wanted a business card. So we have a media company and if we are shooting late we want to bring our equipment back to be stored but really is that there business. So basically I'm pissed because I drove a long way and I had to deal with meddling managers. I feel an invasion of privacy and discrimination. They have encroached on my rights and deprived me of access to my personal property (4th amendment rights) and I want my money back. I prefer not to deal with this type of management.

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J
12:25 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Julie Joseph and I paid $49.77 on a storage unit on December 11, 2018. I am fighting for my disability so I fell behind but I went to a church in Towson who gave me a check on February 8, 2019 for $66.00 to catch up my payment. I tried to give Sue Wilgis this check on the 8th and she wouldn't accept it. Then I contacted Brandon Sharp on February...

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Y
5:16 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

My Daughter rented a storage unit ( mid July 2018) in the controlled environment building while she looked for a house to buy. Early Aug when we went to check on her storage we saw a roach in the hall. At first it was just one. We went back the next weekend (August 19, 2018) and roaches were crawling everywhere. We tried calling Cube Smart and it was the...

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E
1:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Management in huntersville nc is very horrible. First I must say days prior she ran my debt card without authorization for the second month in a row then blame it on the employees. I then put an stop payment on the second unauthorized transaction. I went to CubeSmart on the first to get my things in which she had a lock on my storage after I told her I...

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