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Greystar Real Estate Partners review: Management and Brianna Thornberry ( 3 comments)

Terren Loper of Cypress, US

Jan 09, 2024 9:58 am EST

Verified customer

Review updated: Jan 28, 2026

Featured review

I moved out of my apartment that was managed by Greystar in May of 2023. I get an email from Brianna Thornberry in July saying I owe over 3k. At this point she and I are having conversation about the matter, then she just flat out stops responding. I go to the leasing office to find out I was "evicted" due to no payment for months I didn't live there, and that they'd get this resolved and that it was a big misunderstanding. FastForward to November and the amount is now almost 6k that I "owe", now all my calls and emails are bouncing back from the leasing office, and she's not responding. This all started in back In May of 2023 I'm JUST hearing back from corporate and of course Ms. Thornberry is now responding.

Now the leasing office is claiming I never gave my keys back, but Brianna is claiming I gave them back in June, so I owe rent for May and June. But that still makes no sense since and what she's saying, and the leasing office is saying is two separate things.

I wanted to avoid Greystar at all costs. When I started my lease at my old apartment they didn't own it, so to find out a few months after living there they took over was very heartbreaking. They are very unprofessional, untrustworthy, unreliable. Security gate was opened from the day they took over until about a month before I left, cars broken into (mine included)

Desired outcome: I'd like for the entire matter to just go away. I'm not lying about the matter. I'm not paying over 6k for their issue. I've been dealing with trying to get this resolved the first few months of my son's life which is very tiring.

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3 comments

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Gavin Evancho

Austin, US

2 comments

Gavin Evancho of Austin, US

May 19, 2025 8:12 pm EDT

Verified customer

Terren my room mate and I are going through the exact same thing with Brianna. This is extremely frustrating.

Terren Loper

Cypress, US

1 complaint

Terren Loper of Cypress, US

May 19, 2025 8:30 pm EDT

Verified customer

Replying to comment of Gavin Evancho

I’m so sorry to hear others are going through this as well. What actions have y’all taken?

KBS97

1 comments

KBS97 of US

Oct 24, 2025 5:18 am EDT

Verified customer

Brianna is very unprofessional. I've been having to deal with her as well.

Joni Rader

1 comments

Joni Rader of US

Jan 28, 2026 2:51 pm EST

Verified customer

My daughter moved out of her apartment, that was just taken over by Greystone , in Nov 2025. She had automatic payments that she never cancelled. She has a bank statement showing rent payment Nov 2025. Last Fri Jan 23, 2026 she received a call from Brianna claiming Nov rent was owed. My daughter stated she had proof of payment and was told to email that to Brianna. As soon as it was emailed she called to insure it was received, no response from Brianna. Today she gets an email with a statement saying she owes 1800 and a link to pay it. My daughter called her old apartment complex to get an answer. They had no clue what she was talking about. This appears to be a scam somehow. The complex is looking into it but this is ridiculous.

Greystar Real Estate Partners - illegal business practices 39

Resolved

Greystar Real Estate Partners - Invalid billing upon move-out 4

Resolved

Greystar Real Estate Partners - Apartment living 9

Greystar Real Estate Partners - Unfair business practice 6

Resolved

Greystar Real Estate Partners - Rent increase of $200 per month 3

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Greystar Real Estate Partners emails

digitalmarketing@greystar.com

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Greystar Real Estate Partners address

18 Broad Street, Suite 300, Charleston, South Carolina, 29401, United States

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