Greyhound Lines – Page 9

The bus driver that picked us up from Indiana to Pittsburgh Pennsylvania was very rude and acted like a drill sergeant to the passengers on our bus first complaint is when he came into the bus terminal didn’t even say good morning he stood there and said anybody who has a re-boarding pass please stand right here so we went to where he stayed it to stand and as we were getting ready to show him our tickets he had an attitude with my boyfriend my boyfriend stated that I have a ticket with both of our names on it and he was like well how do I know that and my boyfriend tried to explain that I was right there with the ticket and he gave us a bad attitude and it looked like he wanted to start a fight with my boyfriend I stepped in and said I have the tickets right here here they are and he was are we boarding pass and he looked at my boyfriend and gave him an attitude and said well let’s just not start the morning off this way you need to apologize so with hesitant my boyfriend did say sorry once we were on the bus the driver got on the speaker announce to we was and what the trip entailed and the rules of the bus from Indiana to Pittsburgh was the worst part of the trip along the way we had a passenger that was constantly using foul language the bus driver did not correct this passenger nor did he follow the rules that they state they will not tolerate any foul language on the bus also we got to one stop and they were supposed to be some people getting off in Ohio and he got off the bus opened up the side doors for the baggage and I think one or two people got off and then he got up on the bus and he announced again anybody getting off this stop needs to get off now once he realized everybody was off the bus he got back on the bus and started driving about approximately two hours later he got on speaker and announced he was sorry the way he acted which I think he should’ve said it at that point when he got on the bus not waited two hours anyway as we were getting into Pittsburgh he still had quite an attitude towards everybody that was on the bus and then we picked up somebody else before we hit Pittsburgh and they lit up a marijuana joint smell like a skunk on the bus I was getting nauseated and started a headache bus driver finally got a width of the smell and announced that this person should think about what he just did and he gave them time to think about it to the next stop instead of immediately stopping the bus and getting the passenger off the bus instead of letting him ride to the next stop he broke a rule and the driver did not adhere to greyhounds rules about any type of smoking on the bus this was my first time taking greyhound from Arizona to Philadelphia and it was the worst experience I’ve ever had I will never use greyhound again false advertisement with new and improved buses we received a bus that had to be really old the seats were torn up there was no extra legroom and we were packed in like sardines very uncomfortable seats with the seatbelt clips that would not move so they kept poking you on the side also when dropping off passengers at different points and getting their luggage they did not check to make sure they had the correct luggage because when we got to our destination in Philadelphia we were missing two items and the driver who had the bus at that time stated there was nothing he could do about it and we had to go inside to the terminal and make a complaint I went into the terminal at Philadelphia went to the Ticket counter and asked who do I speak I was told they could nothing could be done or about our last luggage the person behind the counter explained it was a business thing that sometimes they will remove luggage to put on packages that have to be shipped to different locations and that was a possibility that are two pieces of items could have been removed from the bus well of course after a long today travel we were tired and we were upset and said that is a bunch of BS because our luggage should not have been removed considering we were traveling for 2 1/2 days on the same bus so he ended up just giving me a card to contact customer service which I’ve tried several times I called a number and was told that there is no phone number to call customer service and then I had to go online which I already did I sent a message never heard back from the company and then I received to do a survey I gave them the worst ratings I could possibly give because their service was horrible so I’m hoping somebody will finally find this message somewhere along the line and write back to me because this was the worst experience I’ve ever had and I will never use greyhound again nor will I refer anybody to use greyhound services again due to the false advertisement that they have new buses with extra legroom and we got a really bad buzz that must’ve been so old it could’ve been buried with the dinosaurs as far as I’m concerned .

Traveling from Boston to Tampa. Only have my backpack and duffle bag, I kept duffle bag underneath the whole tripwire no problems until Orlando. The luggage lady pretty much yelled at me and said that it will get to Tampa the same time you will. Well it didn't.

I have brand new Armani cologne, lotion,Calvin cline clothes

2500$ hidden in a pocket of one of the shorts.This is crucial. That money is first and last for my new apartment.

Daniel Smith

[protected]@gmail.com

978'751-6092

Last Friday (April 22, 2022), I boarded a Greyhound bus in Washington DC, destination: DETROIT, MICHIGAN. I had one (1) piece of luggage, a

Plum-colored Samsonite Ascella X Softside Expandable Luggage with Spinner Wheels, placed in the hold of the bus.

This bus carried me as far as CLEVELAND, OHIO, where I had to disembark and wait in the Greyhound bus station there for an hour. Then I was put on another bus in which I arrived in Detroit at 9:25 AM (April 23, 2022).

I then spent the next 6 hours trying to find my luggage. I placed a claim with the Baggage Claim in Detroit, providing them with my name, phone number, and baggage number (AA3438146) which was given to me by Greyhound in Washington DC on April 22, 2022. The Greyhound personnel in Detroit - with whom I have inquired from time to time about the whereabouts of my luggage, have been courteous and helpful to me as much as possible in this matter.

But I HAVE BEEN SO FAR UNABLE TO DIRECTLY CONTACT BY PHONE THE GREYHOUND BUS STATION IN CLEVELAND, OHIO. Greyhound gave me 3 phone numbers in Cleveland, through which, they assured me, I would be placed in direct contact in a person on their staff in said station. I have called all 3 phone numbers — and each time, rather than being directly connected with Greyhound in Cleveland, I am connected with General Customer Service, who have NOT been helpful at all.

I AM VERY, VERY FRUSTRATED. I have been a steadfast customer with Greyhound since the late 1990s. Until this past Friday (April 22, 2022), I have received very good service from Greyhound. Now, given what I have now been put through, I will likely NOT use Greyhound again for long distance travel. Nor will I recommend Greyhound to anyone.

Bus fares and cancellation

On June 18,2021, I booked for 3 people, myself, my husband and grandson. My husband could not make it due to covid testing positive. I was unable to get any refunds.

On March 15, again I booked a for 3 people round trip, but my husband got sick and couldn't make it. So, my son drove us back home to see his dad. No refund again

On April 7th, I booked for 2 people round trip, our flight was cancel, so I had to cancel. and no refund again.

Also, I have also express my concern, when booking elite, I got no privileges'!

My husband is very unpredictable, he is a disable veteran, is currently on oxygen. So I try planning his doctor trips in advance, to always be prepared.

Is there any flexibility, I had lost about 300 dollars recently in fares, money we don't have. I would really appreciate if you would consider any reimbursement, voucher or something. Sadly, but I don't drive out of town, need the bus. Thank you

Been here since this a.m. after one 3 hour layover, in LA. Where a driver had to be flown in from Vegas. Bus was extremely overcrowded, smelly and half the people to rear of bus took off face masks. The driver, she tries to make up time by cutting our meal breaks down to 20 min. But everyone did not have time to get thru line before she walks in and yet, shaves another 7 min. Off meal break . Alot of customers didn't get their first meal break, at Mac Donald's. Including myself. Then, after seated next to a man, who feels the need to masturbate in the seat next to me. His movements against me, cause of tight seating space, woke me up. I was frightened and pretended to be asleep, the following stop, he got off. Then, a flat tire. Driver would not pull over, tried to make it to next stop, but tire wrapped around axle, causing it to smoke & spark and passengers screaming demanding him to let us off before sparks and fire. Finally tire wrapped around axle locked up bus and got stuck on hill. Waited another 2 hours. And had to unload all our luggage ourselves and keep it with us til other bus arrived. Then, we make it to Dallas but too late for bus. So been issued another reissued ticket. For 8p.m. been waiting, standing in line since 7:30p.m. it is 10:26p.m. and bus just now coming. This has been a nightmare. I request a partial or full refund. Thank you. of

I purchased a ticket and same day return for my girlfriend Carlyn Wright to travel to Columbia, Mo to visit her Mother in the hospital for stroke.

Departure: 11:00 AM 4/10/22 St. Louis

Return: 9:35 PM 4/10/22 Columbia

Confirmation # [protected]

Cardholder: Lukas Nichols

It is 9 Am 4/10/22 and I am seeking a refund in advance of the scheduled Departure.

Customer service informed me it is non refundable, however considering the circumstances and my proactively trying to resolve before said departure I am asking for a refund on the fare.

I am filling a dispute with my bank and cardholder for goods or services not received on the transaction and only hope for an ethical return of funds.

Please and Thank you.

Luke

My grandson and his girlfriend purchased tickets to go to cleveland from buffalo ny on april 13th to 15th for college. Their itinerary was cancelled and this trip had to be canceled. I understand the policy of no refund only exchange. Called customer service and tried to get answers but couldn't. They insisted that i could reschedule but had to have dates to do so or my ticket would be void. Also pulled up other customers tickets and told me that i already traveled april 8th which today is april 9th. Our only ask was that there be a voucher of sort that would allow travel when they have a destination. The rep told me that i can call next month if i know where and when they are to go and i pressed her as to how she knew if i used these tickets or not and no answer, out and out lies so many times and if you want a manager, oh no, they wont come on the phone. So they get to keep your money while you in good faith try to "exchange" your ticket.S kept telling me its policy but there is no policy stating that.

I walked into the entrance and was immediately directed to have my bags searched. I was made to empty my pockets. As if I am not familiar with every rule and policy of this bus line, I was completely unaware that I wasn't allowed to have a vape pen. It was nothing special, just a simple disposable vape pen. The lady that searched me confiscated my property and when I asked the front desk for a solution to getting my property back, they offered none. I paid good money for this ticket, not to have a greyhound employee take my personal belongings as if this were some sort of prison setting where they can do whatever they want. I was disrespected and the principle of the entire idea of confiscating property that is not illegal is completely out of line. I am asking for a refund.

Today’s date is Sunday April [protected] bus schedule leaving from Atlanta Georgia was late an then when we finally get a bus the driver was very mean like he didn’t want to drive us to our destination he pulled the bus over in the middle of no where an got in a guy face that was sleep up until he pulled the bus over an threatened him about smoking on the bus tee tried to tell him that the man was sleep an no one was smoking he then threatened us an told us he would stop the bus right know there was no one smoking on the bus the bus driver is mean an rude an I will no longer be riding greyhound

On 04/02/2022 my wife and I and another passenger had e-ticket reservations on Greyhound Bus schedule 3434 from White Plains, NY to Boston, MA. The bus was scheduled to leave at 10:35 AM. We arrived at the bus station at 10:00 AM. At 11:30 the bus had not yet arrived; there was no one at the bus station to provide information, and the bus simply did not show up in White Plains to pick up passengers with confirmed e-ticket reservations. Customer service when called indicated the schedule had been canceled; failed to provide a reason and said they didn't have a clue why the bus failed to show up as scheduled in White Plains, and could not provide any guidance on how to obtain a refund or filing a complaint. Three passengers were therefore left in the lurch, with no e-mail or text notifications of the bus cancellations. My wife and I had to make alternate train reservations and use Amtrak instead to get to Boston for a scheduled event with a three hour delay in getting there. Extremely dissatisfied with Greyhound's cavalier attitude towards its ticketed and confirmed passengers.

I request a ticket from Los Angeles to San Francisco and I told her that I need to leave thursday night to be in San Francisco by friday morning. when I print the ticket thursday night the ticket was given for wednesday and my doughter and I ask the driver to take us and He didn't want it. I felt so bad because wasn't my foult. my confirmation # is [protected].

Our tickets were round trip. I need my money back please. my doughter is disable and I am a senior and for us is a lot of money that we cannot afford o loos it. thank you and please help us.

This happen thursday march 31, 2022

I have been on the bus for 3 days from Colorado to Virginia.I have never In my life seen such a horrific display disrespect,lack of manners in my life! Everyone at Greyhound should be ashamed of themselves from the top to the bottom.Ever since I got on the bus these drivers have been ordering people around, threatening to kick people off bus, kicking them off bus before passengers can even get a seat.The people operating the bus station are just as bad if not worse.If these people don't know how to treat people with the common respect they deserve, what the heck are doing working for greyhound?I would rather pay an extra few hundred dollars to take a train or plane.And forcing people to wear masks isn't going to protect them from this deadly virus.This still is the United States of America,not Auschwitz.And this country was formed by people who weren't going to be told how to live there lives.So don't get mad if people decide not to follow a mandate,that is there right given,by those who were willing to die for it . Whoever is chairman should drive greyhound and see for himself to make some changes.

I booked a ticket that includes a return ticket from Burlington VT to boston.

I booked the return ticket for 11 am on Monday March 14. I arrived on time for the bus. As the minutes ticked by the bus had yet to show up. Myself and other passengers waited on the side walk in the cold at the Greyhound appointed pick up location. I received no call, email or text from Greyhound (as a company) to notify me that the bus was late. The bus did not arrive until several hours later. Closer to 3pm. I did call customer service after I stood waiting in the cold winter weather. They told me the bus was delayed and would not arrive until after 2 pm. Due to this very long delay and no notification, email, text or call I missed my scheduled connecting bus in Boston. I prefer to travel by bus vs driving. But this experience did not leave me feeling that Greyhound is reliable. I understand that circumstances happen beyond our control. I called customer service and was offered nothing to compensate the distress caused by a no show bus at the scheduled time.

My mother is 68 years old with disabilities. we paid 170$ 2 weeks in advance for a ticket FROM Greeneville tn to Dover de. The bus never came. she was not able to contact a single human being that works for greyhound for info about the buses location and updated arival timeshe waited at the location for 5 hrs and is now hospitalized from hypo thermia.

On feb. 27/28 I had two bus tickets from mayfield to Pensacola,fl. In Atlanta I had got off the bus with a 5hour plus layover with a family emergency and was in hospital. So we missed the bus and now need to get updated tickets to get back to Pensacola. Confirmation numbers -[protected] & [protected] I had to get off the bus in Atlanta. And I never got to finish my trip as the emergency and being in the hospital. I need it updated with tickets I still have to board the. Bus so I can get home to Pensacola,fl

I have been waiting on a refund since December. I keep getting told the same things over & over & over. I was told it was processed on December 27, 2021 that is was processed & would be in my account within 7-10 days. It wasn't. Then I was told it would take 7-10 days for processing. Then noticed processing was complete & it would be in my account within 7-10 days. It wasn't. This has gone on over & over & over & here it is 3 months later & am still being told (just this morning) it will be 7-10 days for processing. Then again this morning that processing was complete & it would be in my account within 7-10 days. Which I was told about 2 weeks ago. I keep hearing the same thing from customer service & never receiving the my refund. It does not take 3 months to get a refund. And of course there is no one to talk to. Everything has to be done by email.

Name: John Olson

Confirmation Number: [protected]/[protected]

needs to add sever integration when calling a station