The complaint has been investigated and
resolved to the customer's satisfactionResolved Greyhound Bus Lines — lost baggage
resolved to the customer's satisfaction
I recently took a Grey hound bus on Thurs. evening the Nov.14th, departing out of Wichita Falls Texas. I personally helped the driver load my 2 bags on to the bus. One being a suitcase containing all my clothes, personal hygiene items, cancer medication, and processor I use to compose music with. The second bag was a Stanley tool box on wheels which held over 3 thousand dollars worth of my work tools.
We stopped to change buses in Amarillo, at which time I went to assure my bags would be taken off my bus and placed on my new bus. Workers who were loading and unloading told me I was in a restricted area and rudely told me to go inside the station and assured me my bags were loaded on my new bus.
We then arrived in Phoenix where we were to grab our bags and put them on our new bus which was headed to my final destination which was Yuma, AZ. My bags were NOT on the bus! I was told that they would be in Yuma when I arrived that evening. Upon arrival, they were not there!
The counter person told me that they were on the way and would be in today Sat. the 14th at 1 PM, I went down to the station at 1 pm and of course they were not there. I was told "hey, maybe try back at 9 tonight" and was not offered any help or a solution.
Since these bags contained my work tools I have so far lost a whole day of wages, and life saving medication which I cannot replace till Monday since it is the weekend and the doctors office is not open.
Grey hound has only pushed me away when asked about their negligence and have only told me false lies, to please me. This company does not care for the needs of their passengers, still right now I continue to loose wages and still have not been offered a solution.