SUBMIT A COMPLAINT

Green Mountain Energydisconnected us for no reason and left us and our kids in the cold!!!

1

We went out of town for two weeks prior to the two weeks my husband called the electric company to find out about our bill, ect. We went on vacation and couple days later our service was disconnected, which we were not late. We paid the bill and called them to find out out electric had been some how switched to another electric company. doesnt make sense when we did no such thing. they said that they recieved a letter saying some other company was taking over our energy needs. Which we did no such thing and they did with out confirming with us! Leaving us in 40 degree weather with our two small children all day. Then we tried to get someone t come out the same day to reconnect, since this was something that was NOT our fault and they said there was nothing they could do till the next day! They were rude and told us we should tuff it out! And if we need a warm place to stay we could stay at a shelter! So we had no electric for 24 hours, i couldnt cook dinner for my family and not to mention it was 30 degrees over night. The system the have is bull, the people they have working for them are isiots and they really need to figure out how to run a business!

Responses

  • Ho
    Homegrowntexan Jun 30, 2011

    This complaint shows that the person is not very intelligent and didn't do their homework. The electric industry is 95% computer and 5% human. Once the application is accepted the process is run by computers. There is no check and balances to see if all the information the customer is given is correct and accuratic. Inadvertent switches is the fault of the customer that is moving in or switching providers. True the person that has their provider switched is the one that gets hit the hardest. The provider is not at fault. And the timeframe to restore power is dictated by the TDSP. All providers are subject to the TDSP timesframes. In Texas, which is deregulated, customers have to deal with two companies for their electrical service. The company that generates the electricity, this is the company that bills you, if you didn't know and the second company that delivers the electricity to your home or office, these are the companies that own the meters and lines.

    0 Votes
  • Wn
    WNL Aug 12, 2011

    Yes, you are so right. I am constantly amazed how uninformed some people are, and yet they claim to actually have an opinion!! You know, the three sides to every story!!

    0 Votes
  • Wn
    WNL Aug 12, 2011

    There are three sided to every story, Our story, Their story and the Truth!!! Uninformed people really are begining to irritate me!!! Ignorance is not bliss, it is "embarrissin"!!!

    0 Votes
  • La
    lawyerGraham Sep 26, 2011

    The complaint stated that she did NOT authorize a transfer so the electric company is at fault. especially if the account is current. People should READ more carefully

    0 Votes

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