The complaint has been investigated and
resolved to the customer's satisfactionResolved Green Dot Prepaid Visa — green dot
resolved to the customer's satisfaction
I made the mistake of activating the card using the name of an acquaintance who skipped town. The day after I bought the card I attempted to contact Green Dot. I sent about 15 emails over a ten-day period. Green Dot responded to none of them. They kept giving me the same customer support number that would not let me advance past the zip code challenge. Finally, after sending dozens of emails and attempting ten or more calls I reach someone. She initially tells me that Green Dot would be willing to let me send them proof of my identity. I thank her for the opportunity to do this. Five minutes later she has changed her mind and tells me that Green Dot refuses to allow me to change the name of the card to mine.
The bottom line is I have been stolen from. The receipt that I am holding on to is being nullified. I have never felt quite as cheated as Green Dot has made me.
Please avoid Green Dot Pre-paid Visa like the plague that it is.
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