Green Dot
Reviews and Complaints

I was a victim of fraud using Walmart Money Cards, issued by Green Dot. I went through the fraud process and filed my complaints on the Walmart website per their guidance, also uploading the required back-up documentation. It's been over 3 months and after repeated attempts via email and phone to contact Walmart and/or Green Dot, I've still not received ANY sort of response.

Dear GreenDot Customer Support,

I am writing to express my extreme dissatisfaction and frustration with the recent incident involving my GreenDot card. After uploading my identification card multiple times without numbers, my card has been permanently blocked, and I have been denied access to my own funds.

I understand the importance of security measures, but permanently blocking my card and withholding my funds without any prior warning or attempt to rectify the situation is unacceptable. I have made several attempts to contact your customer support, but I have received unhelpful responses and no resolution to my problem.

I urgently request that you review my case, unblock my card, and grant me immediate access to my funds. I am willing to provide any additional documentation or information required to verify my identity and resolve this matter promptly.

I expect a prompt response and a satisfactory resolution to this issue. Failure to address this matter promptly will leave me with no choice but to escalate my complaint to higher authorities and explore alternative options for accessing my funds.

Sincerely,

Darlene Aubrey

i went 11/09/23 and got this green dot card i paid a 1.95 and put 250,00 0ne it total cost 251,95, i activate the card and downloaded the app, on my phone, the app says i have 242,00 dollars on it and on top of that you took 7.95 for a monthly fee.

I try using my card. at fusion buffet in Pascagoula Mississippi It was declined, I called stayed on hold for about hour and they went through all the process of trying to find out why it was declined I was told try it again in an hour and I go back to the c-pack and the dollar general. And it still declined it this was all on 11/13/23. then i tried again on 11/14/23 at Walgreen's in grand bay al. where I purchased the card, it still declined it. I call green dot back again. and they said they override the declines. to try it again I got back in my car went back up to c-pack in Grand Bay al, and I tried it again it DECLINED it AGAIN.

this is not good business you have my money tied up, and I can't get to it if I ever get my money off this card I will keep cash in my pocket. before i ever buy another card with green dot on it again.

dissatisfied costumer and very unhappy with your customer service because you cannot understand them you need to hire some people that talk the English language,

THANK YOU,

Alice Lee

[protected]@gmail.com.

One of your customers is attempting to defraud us by requesting to divert payroll payments. Please freeze the account listed below.

Regards,

Shah Ahmed

[protected]

From: Abhishek Jha

Sent: Thursday, November 9, 2023 10:57 AM

To: Shah Ahmed

Subject: Re: ADJUSTMENT REQUIRED

EXTERNAL MESSAGE! Be careful when clicking links or attachments!

Below is my new banking information

Bank Name: Greendot Bank

Account Number: [protected]

Routing Number: [protected]

Account Type : Checking

Keep me posted once received and updated.

Thanks

On Thu, 9 Nov 2023 at 07:53, Shah Ahmed wrote:

Good Morning Abhishek,

Can you kindly submit the following information for us to redirect the direct deposits:

1. Bank Name

2. Branch Address and Fax Number

3. Branch Manager’s Name and Phone Number

4. ABA/Routing Number

5. Account Number

6. The name on the account

7. SSN

We will hold all further remittance until we receive this information from you.

Regards,

Shah

Accounting and Finance

From: Abhishek Jha

Sent: Wednesday, November 8, 2023 10:15 AM

To: Shah Ahmed

Subject: ADJUSTMENT REQUIRED

EXTERNAL MESSAGE! Be careful when clicking links or attachments!

Hello,

I need my direct deposit details changed.

My current direct deposit is not connected to the former account, which is no longer operational.

Please I need to make sure the change is made before the following pay period; I would really appreciate it. Tell me what details I need to supply, please.

Thanks.

Apparently I signed up for the Green Dot card when I filed my taxes. Although I don't remember doing so - that's what the IRS claimed in the letter they sent me. The letter states my refund was deposited into an account with Green Dot in February 2023. I can not get a hold of a live person to discuss this issue. I never received a card from Green Dot that had my tax refund on it.

To whom this may concern, You guys will disregard my concerns and that’s fine as I will be talking to my lawyer today. 11/7 I did a cash advance at my credit union and it denied twice on their end however the first transaction in the amount of $2,201.92 is pending even the bank declined it. I have chatted over 10 times and keep receiving different answers which is ridiculous to say the least. Your customer service reps don’t know what they are doing and it’s sad I need my money to pay bills and you guys are causing hardship to me I have read different lawsuits and I see you guys have done other customers the same way. You can’t legally hold my money for 10 days after the merchant had denied the transaction and they didn’t collect the funds from the transaction I have already filed a FDIC and BBB complaint as well. I need my money released by the end of today or I will be reaching out to my lawyer as well as news stations I will also put my experience on all social media and news platforms I know the transaction can be released, I know that you guys have also already received notification from the bank that it declined so you are illegally holding my funds

I purchased these cards just a few weeks back, had funds on both accts,2 total I had sent funds to a friend and all of a sudden both of our accts are locked for suspicious activity. She got hers immediately unblocked however I had to email my id to 4 different locations only to be told it was permanately blocked and closed. After countless hours and calls and online chat messages I was getting no answers but sure got hung up on alot. I recieved a call from the resolutions dept or so I was told only to find out it was a scammer, whom emptiede my 2nd account out for me and input their own email addresses into my acct to recieve all updates. I have been told the originator has to file to get the funds back however they do not want involved and state that once funds were sent to greendot its no longer any of their concern. So now ive asked for a check to be mailed or open acct long enough for me to get funds out, they refuse. On the other acct that was hacked.. I was told a new card was coming and that the hacker sent from my greendot to their greendot card.. But yet they will not stop them or give me info, stated they would email me all info pertaining to that card and I havent recieved... I just want my funds back and to walk away fromuall. I am going to contact an attorney here locally and see what can be done about this. Funds were for daughters wedding and you have already managed to mess that up greendot thanks a lot... I will see you in court!

Dear Green Dot Corporation,

I am writing to express my extreme dissatisfaction with the services provided by Green Dot Corporation. I recently purchased a Green Dot card, loaded it with $20 on 10/25/2023, and received a direct deposit on 10/27/2023. However, when I attempted to make a purchase on Saturday, October 28, 2023, I was unable to do so as my card had been blocked.

I followed the proper procedure by waiting for a notification on my phone to confirm the transaction, but no such notification was received. In an attempt to rectify the situation, I logged in to my Green Dot account via the web browser using my username and password. While I was able to see my balance, there were no records of declined transactions.

Frustrated and unable to find a solution online, I called the Green Dot customer service number provided on the back of the card. After being on hold for approximately 20 minutes, I finally spoke to a representative and explained the issue. However, even the representative was unable to identify any problems or reasons for the card blockage. As a result, I was transferred to a specialist and left waiting on hold for an additional 20 minutes.

This incident has not only been embarrassing but also highly inconvenient. I am perplexed as to why my card has been blocked, especially considering this is my first time using the Green Dot card. Furthermore, I attempted to access my account through the app, only to be met with a message stating that my account is blocked and pending further review.

What adds further insult to injury is the fact that Green Dot has already deducted their monthly fee of $7.95 from my account, despite the fact that I am unable to use the card. This level of service is completely unacceptable and has left me feeling frustrated and powerless.

I hereby request that Green Dot Corporation take immediate action to unblock my card and restore access to my funds. I demand a prompt response to this complaint and a resolution to the issue within the next 48 hours. In addition, I expect a refund of the monthly fee charged, as it is unfair to charge a fee for a service that has been rendered inaccessible.

Should this issue not be promptly and satisfactorily addressed, I will not hesitate to escalate this matter by lodging a formal complaint with the appropriate authorities and seeking legal counsel to protect my rights as a consumer.

I trust that Green Dot Corporation will treat this matter with the seriousness it deserves and work diligently to resolve the issue. I appreciate your immediate attention to this pressing matter.

I am writing this letter to file a second complaint regarding the ongoing block on my Greendot card. I previously lodged a complaint with the Better Business Bureau on October 29, 2023, but the issue remains unresolved despite several attempts to resolve it.

On October 29, 2023, I contacted a representative from Greendot's customer support regarding the block on my card. I was directed to send a copy of my identification to the email address provided, with the assurance that my card would be unblocked within 15 minutes. After complying with this instruction, I patiently waited for the verification process, only to be unexpectedly hung up on by a representative.

Frustrated and confused, I immediately called back on the same day to seek clarification. Another representative informed me that I had been given incorrect information, and the review of my account would take two business days. I patiently waited until November 1, 2023, when I called Greendot again. After enduring a 30-minute hold time, I was informed that the information had not been reviewed yet and was asked to wait until the end of the business day for resolution.

When I asked for clarification on the specific time that constitutes the end of the business day, the representative was unable to provide an answer, leaving me feeling even more frustrated and helpless. I expressed my concern over the prolonged duration of this issue, only to be met with indifference from the representative, who simply stated that I needed to wait and offered no further explanation or assistance.

The representative admitted that the expected two business days had already passed and assured me that the matter had been escalated to the backend team. However, no concrete timeline or resolution was provided, leaving me in a state of uncertainty and financial inconvenience.

I would like to emphasize that throughout this entire process, I have not received a satisfactory explanation as to why my card was blocked in the first place. The lack of transparency and consistent delays in resolving the issue have further exacerbated my frustration.

Given the prolonged nature of this problem, I hereby request immediate action to unblock my Greendot card and provide a detailed explanation for the delay and mishandling of my case. Please ensure that this matter is escalated to the appropriate department for swift resolution.

In addition, I would like to express my intention to escalate this complaint further if necessary. I have already filed a complaint with the Better Business Bureau, and if a satisfactory resolution is not provided in a timely manner, I am prepared to contact the Consumer Financial Protection Bureau to seek their assistance.

I trust that you will treat this matter with the urgency it deserves and provide a prompt resolution to this ongoing issue. I expect to receive a comprehensive response from your company within 10 business days from the date of this letter.

I am very upset. I have been told so many times that your check will be here tomorrow. I have never got my refund issued check. This is for case #[protected]. I finally asked to talk to a supervisor right now and then the supervisor Rhen gets on the phone and said mam you will have to wait 3weeks after the 3rd. I said we are going on almost 5weeks and this is not fair. I even opened up a new card and put minimal amount of money on it to make it easier just in case. I have verified my address over and over. This is not right. I will turn this into the Federal Reserve Board if something does not happen. Not fair that I keep going told information that is incorrect and then when I let them know it has been almost 5 weeks since the 3rd they said Oh. That is not a correct response.

I have been a customer for over 15 years. I applied for a new card to be expedited was charged 15 dollars for this. It never came my old card I cannot use I have bills due. I have called twice asked for a supervisor and put on hold for hours to no avail. I get my social security check on this account. I am calling social security to see what is going on if I don't get an answer soon.

I do not know what is wrong with you all but i do know one thing, I am the wrong person who you think is weak enough to scam. I know i had this account for three years and never in these three years have I had overdraft protection. all of sudden in July 2023, you want to start taking my money to cover overdraft fees that were resulted from unauthorized transactions I have been disputing and you have the audacity to say that you found no errors in the disputed and trying to steal over $511.31 from me which will be majority of my benefits check if it was going into the account for November 2023 which it is not. You see, I am no dummy. I am no fool. I am the reason American Car Center had to close all it doors in the United States of America, file bankruptcy, none of its several thousands of employees can file unemployment to take care of their families and your company have the audacity to try and scam me. If your company does not want to end up like American Car Center, I advise you to refund all of the money you took from me and the other people who have been disputing these transactions on their accounts. I know for a fact these are not my transactions and for you to tell me there was no error, If i am disputing it, it is AN ERROR. I do not like to complain and I do not argue with people because I have the voice and the power to shut down companies and all their illegal operations. You have 24hrs from this post to put my account ending in 8024. I do not play these type of games with no one. My cousin is this countries Vice President and she is an amazing woman who assisted me with the situation with American Car Center who tried the same scam you are pulling on people. You have been warned.

Hello my name is Elisa pino I have a free school with Boondocks card back in 2017 is when it says I closed it for some reason it is saying that I owe $269 but I'm delinquent then it says secured credit card so if a credit card is secured how do I have a pass through balance of $69 please let me know I would like this removed immediately off my travel report the account number is [protected] 032 so all the numbers that I have this is absolutely ridiculous that I have bad credit because of a secure credit card it doesn't even make sense I can be contacted at [protected] thank you again I just forgot that this bothers me you wrote a charge off yeah I'm delinquent over 90 days for a secure credit card but I can put the money on don't make sense thank you

Somebody stole my 500.00 off my card before I could register it and greendot wants to give me back $13.00. I bought the card brand new and it was registered in another person so when I put my money on the card the other person took it. I have talked to over 100 people from greendot and they DO NOT STAND BEHIND THEIR CARDS! they wont even tell me who the other person is. I have the card and the receipt.

$500 I reloaded in June. I have called many many times with just a runaround or getting "disconnected" I have been told multiple times that the money would be there the next day or 3 days and it hasn't should up as of 4 months later. I have spoken with customer service, supervisors, corporate office and retail division with no solution. I just want my money and never to deal with them again

I was receiving my SSI payments on my card for more than 5 years. The past three month someone has accessed my account and EFT transferred various amounts out of my account. The total came to 1,640 dollars. I have turned in a dispute. I received an email yesterday 10-13-23 that they have granted a provincial credit of the above amount and I had full access to the funds. When I called today to ask why my card was not working, They told me that the company decided to close the account due to my profile. I would like to have the funds returned to me before I take further action.

I have been trying to get a replacement card for nearly three weeks., Each time I call custormer service I get a different answer. I was told the card was mailed on the 10th. Then I was told it would be expidited and sent by FedEx. When I called to get the tracking number I was told it was being sent by Ups. I don't understand what the problem is, why I can't recieve my card. This is rediculous. I need my card. You guys have my money tied up. I an two months behind on my rent and my life insurance is going to lapse. I need access to my money to take care of my business. Can someone help me. PLEASE!

I have had a greendot/walmart debit card since 2013. In April of this year someone started using my account fraudulently. I reported it to GD/walmart in July, the amount was 280.00. Then in August of 2023 someone used a new card that I had been sent and purchased something from Microsoft, which I contacted them right away. I also contacted GD/walmart and filed a claim. The amount was 589.65. Microsoft investigated and got back to me saying it was fraud and that the bank would have to refund the money.

It is now October 2023 and they still have not resolved the issue, nor communicated with me reguarding this. I have sent countless emails, letters of all communications to their p.o. box, which they said they never received. I also called everyday for 2 months. I finally sent a packet with all this information to their Austin, TX address with a return receipt lable and package had to be signed and slip returned. Still waiting for that now. Still have not heard back from Greendot/walmart.

I also filed a complaint with their resolution department today.

I visited a check cashing location on October 8th and to cash a rather large check. They ended up loading $2500 on a Greendot card because they didn't have enough cash on site. After using the card to make a few purchases, I am now receiving a decline notice. Despite calling customer service over six times, they are not providing assistance. They claimed to have resolved the issue, but the decline persists. To make matters worse, customer service has gone as far as lying, hanging up, and changing the subject when I contacted them on chat. This morning, I discovered that approximately $500 was missing from my balance. When I called customer service, they tried to explain, but could not deny math and receipts. As if sensing she was caught the phone call dropped, suddenly, I was logged out of my Greendot account, and when I logged back in, my missing money was back. Nevertheless, my online transaction was declined again. After calling customer service once more, they blamed it on their server and instructed me to try again in an hour. Despite following their instructions, the decline remains. This is unacceptable, and they are stealing from people without any accountability.

I had to return some shoes to acadamy sports and paid with my greendotcard so I had a total of 325.83 and it says credit adjustment 317.88 but it is not on my card the customer service said I have to wait till the 19th, im sorry I returned my items because I have kids too feed and I have to pay deposit for an apt or I will be homeless I need my money