Green Dot
Reviews and Complaints

I have purchased 5 cars at three different 7-Eleven Stores, since they have a limit.
Only 3 cards had money loaded.
Happened in November still trying to get my money back ( It's February ).
Had to contact so many different phone numbers to reach Money Pack Customer Support... wow
Filled up all forms possible, requested refund, have all reference numbers and nobody contacted me back about the injury.
When I've tried calling the same number I've called before - WRONG NUMBER.
I called the local police office and they gave me the Cyber Crime web site. I filled up the claim on that web sire TWICE - nothing.
I called the police again and they suggested to go to the court with a lawsuit agains 7-eleven.
Have no idea what's next. DO NOT PURCHASE GREEN DOT MONEY PACK EVER !

I bought a green dot card from rite aid when I got home and tried to activate it, a message said remove the tag and enter the card number I noticed then that the 12th number was partially erased and that it also looked like the film was removed and put back I didn't notice anything wrong with the package though but on the card itself it looked like a card that had been used. I called to activate it but the message repeatedly said remove the tape and enter the card number now and then to enter the security code and then it stated that the card number and security code did not match! Both sets of numbers are on the same card. So you tell me " what's wrong with that picture "
$300.00 (down the drain) I'm going to get it back somehow but I just want you to know...Beware!

Buyer beware! I a got 50 dollar prepaid green dot at walmart to use online. I never used it it was in my wallet forgotten for months. I went to cash it out and close today at walmart. Was told I had 26.20 on the card and that there was a 3.00 closing fee... I paid 50 dollars plus a 4 dollar fee to get card. So for a 50 dollar card that I never even used I got charged over 30 dollars in fees. Okay so I know I can only blame myself for falling for this. I was in a hurry I should have been more aware of what signing up for. I played the sucker, lesson learned. Pay attention know what you getting into.

. On nov 21 my husband went to a cvs store and purchased a greendot moneypak card for 1650.00 when he went home to transfer it to paypal to pay or rent it was saying there is no funds on it so my husband called me I was at work I told him to wait till I got home when I did I tried to transfer the funds and it stated 0.00 funds on the card so we went to cvs and told them had all the recipes and the cards and showed them they told us they could not do anything I told them I gave them my money and trusted them to put it on this card and there is no money on it and they cant do anything I contacted the greendot they told me to give them 5 days well its been over a month I also contacted the police and cvs again nothing is getting resolved I would like to put in the paper and warn people to not buy greendot or moneypak card at cvs that they will not take any responsible on this they stole 1650.00 from a hard working family I do not trust cvs they are thiefs something happened to our hard earned money and they are not taking action in looking for it how do I know if the sales clerk didnt keep it never again will I ever shop at cvs they lost a good customer

My family was defrauded by persons acting with my tax information for$7800 dollars telling us to use Moneypak to pay. I then called Moneypak help line and explained what had happened. The person used the name Jane and said they had no been cashed and I could go buy five $500 cards and she would refud the other cards onto those I bought. Having called them I had some security that I was doing the correct thing. When I called back to see how to deposit the cards I got another person and they stated that there was no one there by that name and I had been scamed again. Total $10300 after that they would not answer my calls. They have many service locations and you will never know who you are talking to. THIS WOULD NEVER HAPPEN TO ME. MERRY CHRISTMAS YOU DIRTY RATS.

they assurd me that there money pack card was loaded with $500 on one card and $500 on the other card when i tried to flip it over to a green dot debt card there was no money on iether one now im out one thousand dollars that i was going to us for a house payment how do i get my money back my name is [protected]@yahoo.com

I purchased a Green Dot cash reload card in the amount of $300 and a Green Dot prepaid card and then opened an account on the web and then loaded my prepaid card with the cash reload card. I then made one purchase on the web for phone time for my cell and within hours after doing so they blocked my account. I called and they said my account was blocked for the reason of unusual activity and i needed to send them my ID documents by Fax. I have sent them Faxes and emails with my documents and they continue to deny ever receiving them. This company is running a scam against the unsuspecting public and I warn everyone not
to ever get involved with this company. My remaining balance of $288 is still blocked from me.

Hi my name is Bridget Hall, and I loaded 177.00 on a Green Dot Money card on July 7, 2014. I went to use the card and there was no money on my card. I called
customer service, and was told that I had to put in an complaint. I am very upset,
about this situation, cause I am a single parent, and I do not have money to throw away. I can be reached at [protected] or [protected]. Thanking you in advance.

i bought the $6 walmart preffered card (the black one with no loading fees) and loaded $50 bucks on it, i went to walmart and loaded it several times with various amounts, but apparently, even though you can load the temporary card while you wait for the permanent card, (says use this temp card until you receive your permanent card right on the package the card comes in...i had 2 different walmart employees tell me that they are not allowed to load money onto the temporary cards! which completely contradicts the statement on the cards packaging! also if you have money refunded to you buy a store or ebay, be prepared to see it as a pending transaction for 10 ###ing days, even though it takes less than 30 seconds for it to be taken out of your account, and the foreigner that you get on the phone when you actually manage to get a human on the phone...because corporations like to outsource and evade fair wages and american taxes...because they care so much about the us economy, and creating jobs for americans and such...anyhow when you get a hard to understand indian/arab/sand spic on the phone, hope you like hearing i'm sorry there is nothing i can do, because that is the extent of their customer service...they pay afaragistanis crap wages overseas to be sorry all day for your woes created by a crap company that really just wants to nickel and dime you out of your hard earned money...bottom line! 10 ###ing days to have money funded back on to your card! ### customer service, and sorry indians on the phone...walmart green dot cards, thats what your paying for when you buy one...walmart wont even put money on their own temp cards...i hope they all die like the people in total recall...the original...hope every last one of sam waltons descendants rot in hell! i'm sure anyone who works at walmart has mutual feelings, unless they havent got their first check yet, then i would understand...

Somebody just called from SDGE Disconnection Department and asked for $770 for our passed due bill otherwise they were on their way to disconnect our electricity. They suggested to get same day payment and get a money pak. I rushed to the closest Rite Aid and got the money pak, gave the numbers to supposedly SDGE agent. He said his name was Brian and he called from [protected]. I suspected and ask for his supervisor, address, agent number, etc. he hung on on me.

I called in to apply a $100 money pak to a Green dot Visa card and when I called I was told by the automated phone service that the Visa card I had was non reloadable and I would get a refund. So I waited about 2 weeks and no refund, so I went on the web to find where I file a complaint for the refund, there are so many sites to choose from, so I just chose the fraud complaint form and filled it out and and I should have filled out a refund form, yes I did the wrong form, but it doesn't end there,

Two days ago I went to the store to use my Account Now prepaid Visa card and it was declined and so I call the Account Now to see what was going on my account as I had money on the account. I was told it was suspended by Green dot. I have not heard from Green dot about what is happening to my claim and why the suspended my Account Now account as I am waiting to get my Social Security deposited in my account. I can not find a phone number to call to talk to the claims dept. I was given a phone number by Account Now and it was the wrong number. I need to know what is happening to my account and my social security check. I am 67 yrs old and live on my check to come in on time to my account. Please help me.

Thank you
Sharon Dauzat

Today I received in the mail an unsolicited and unwanted VISA credit card in Spanish. When I tried to call the company to complain, I could not get through the screens without giving my personal identifying information. The credit card number was even listed on the paperwork and could have been detected. This seems to be a very poor business practice at best and fraud at the worst. I would appreciate some action being taken and receiving an apology and explanation as to how I was chosen to receive this card.

i saw the advertisement "get your refund up to 2 days faster if you direct deposit with the green dot card " what a joke, i got a text alert saying my refund had arrived, hooray for me and my family, WRONG, the account had a block put on it due to them being unable to verify the cardholder, so we did what they asked, faxed them everything and then some, well we are now losing our home, cant pay the bills, i dont know why these bill companies dont understand, i have money but i cant use it bcuz green dot has a block on my account, you will get your money soon, still waiting...i do not wish this on anyone, do not use green dot is the best advise, i wish someone would of given me ...god bless

I decided to apply for the short term loan in company Green Dot 3 Cash Advance. I filled the form and waited for the call, and after several days the agent from the company contacted me. He told me to buy Green Dot card and put $180. After I did it, he called me again and told to put more money. After I transferred money to this Green Card, I waited for the loan. But this scammer cheated on me. He simply stole money from me. So be careful if you use this company or leave comments if you had horrible experience with these people.

I purchased money pack sunday feb 16th at mart in covington tennessee around 1:30 p. M and by 1:45 pm my funds were not on my card, I would like to find the person who took my funds and get my funds back immediately, that was my rent money somebody took, I do not no how my pin number was stolen but I want my refund back, I talked to a green dot supervisor and I was told to send a picture of the money pack and the paper it was purchased and an investigation would take place 4 to 5 days, I do not want to file a lawsuit I will if my funds are not retrieved, i'm providing a purchased sheet and a money pack to assure a proper refund and that my funds were stolen, thank you and please give me satisfactory on this situation

I purchased a $450 green dot card for 5$ and went to check it in my car which is located in the parking lot and there was nothing on it! I feel like I was robbed by green dot. I want my money back ASAP because i didn't even have a chance to even spend my own money. If you care about your customers in you so much and eyes and I think you should look into this and reimburse me my money full. d lo I have submitted a receipt and the Green Dot card that was purchased from the back pictures as requested please contact me as soon as possible phone number [protected] or [protected] thanks for your time.

A few fishy things have happened lately with my Green Dot card. I am a personal assistant and I use it to make purchases instead of carrying around cash or having a credit card (which I now think would be a better option.)
Over the weekend I placed and paid for an order at a local Pottery Barn store over the phone for some items that I was going to pick up on Monday. (They were having a sale that I didn't want to miss since it was a large order, but I couldn't drive to the store that day.) The order totaled $550.79. When I looked at my account balance on Monday, it was significantly less than what it should have been. I looked through the transactions and noticed there was a duplicate charge for Pottery Barn. PLEASE NOTE: both transactions were listed as "pending" and not posted, however, pending transactions still affect your balance so you don't over draw.
One of the pending transactions was listed as Pottery Barn in Santa Monica (the location of the store I purchased the items from.) The other transaction showed it listed as a Pottery Barn in San Antonio (or maybe it was San Fransisco, I can't remember) and the abbreviation "auto." I thought this might be a computer glitch. I asked Pottery Barn about it when I went to pick up my items. They said that sometimes this happens and that only one will go through. I thought that was fine (though incredibly frustrating being short $550.79.) I figured I would dispute it if it was posted and if it didn't post that it would be okay since my balance would be adjusted.
Fast forward to today. I go online to check my balance. It is the same. I look through the posted transactions. ONLY ONE of the previous "pending" Pottery Barn transactions has gone through. The other has mysteriously disappeared. But clearly something is wrong because my balance didn't add the $550.79 back in. I begin looking through my transaction history. There's nothing fishy from the past month, so I go back to October and manually begin adding and subtracting the transaction prices listed. BINGO.
I get to the end of October. On October 25th the ending balance listed in the far right column for the day is $1066.96. The transaction listed above it, from October 29th, shows the transaction amount as adding $995.00 to the card. The new ending balance next to it should read $2061.96. It doesn't. Instead, it reads $1, 511.17. The difference is THE EXACT SAME AMOUNT as the duplicate Pottery Barn transaction: $550.79.
WHAT THE HELL?! And, the worst part is, I didn't think to take a screen shot of the duplicate Pottery Barn transactions, so now it just looks like an odd coincidence that it's the same amount as the posted transaction for Pottery Barn. What's even crazier is that now the balances in the transaction history occasionally show negative balances, something that COULD NEVER HAPPEN because it's a debit card. I know that sometimes it takes awhile for the transactions to actually post, but I looked through and there's never been an instance, for example, of a transaction that was made on November 24th posting before something that was made on November 23rd. They're all posted in the same sequence as they were initially made.
I called customer service and they were no help at all. They are sending me a "real-time" activity log of the transactions I made, saying that sometimes pending vs. posted transactions affect the balance (but as I explained before, this is utter ###, especially since the adjusted transaction is shown as being from over a month ago so everything is posted and it, plain as day, shows a discrepancy from what I added to the card and what was added to the balance.) At the end of the day, I know that I am supposed to have $550.79 more than I currently have in my balance.
I am going to submit a dispute claim (I've printed out the transaction history with the obvious glitch), but I don't have high hopes because of the duplicate Pottery Barn transaction that has mysteriously disappeared. I know that I have evidence of a transaction blip, but again, I think they can deny it up and down like the customer service rep did.
I just don't understand why they wouldn't add the money back to my account when it was clear that they had goofed up somewhere along the line. $550.79 is a LOT of money to misplace. Why are people such ###s?
Perhaps this isn't their fault and perhaps it will all be sorted out shortly. If that happens, I will remove my complaint and share an update. However, the situation right now seems very, very wrong.

I just bought the card at 10:30 pm on 11/27/13. It was purchased so i had enough money aside to pay a specific bill. By the morning of 11/28/13 at 8 am the money was no longer on the card i just purchased it several hours before. With no one able to get to the card or the number because it was safely in my purse locked away in my room til i went out this mmorning . Now i honestly have no clue what happened to the money & im very worried i just lost $200 that i can not afford to lose. I really would appreciate if you can help me resolve this issue please & thank you.

I brought a money pak green dot card from walgreens. I load $300.00 on there when I tryed putting it on my green dot debit card it wasn't nothing there. It said the card has already been used. I haven't even left the store nor did I load my card. The 300 just disaper. How is that

I purchased a green dot debit card a year ago and have used this as my checking account. I have also used this card to have my payroll check direct deposited to my account. Two days ago, I purchased a money pack card to upload money on to my account. When I called the 1-800 number to load the money, the operator tells me that there is a hold on my card. The hold was put in place because they suspected "unusual activity" on the account. Keep in mind, i've had this card for a year and have made the same purchases. I was told that I couldn't use the card anymore, I couldn't buy another green dot card, and I would have to wait 10 days to receive my refund for the money pack card. They also told me that they are sending back my payroll check to my employer and it would take two days for my company to receive it. I have rent to pay and children to feed. I can't afford to not receive my pay check on time. I was expecting to get paid this friday, it may take two weeks for me to receive it now. When I ask them what purchases I made that looked suspicious, they will never give me a straight answer. I have never been this angry with a company before in my life!