Great Wolf Lodge review: the hotel

We stayed at the Great Wolf Lodge in Williamsburg VA on July 18 and checking out on July 21. It was an absolutely horrible experience. We went to celebrate our sons first birthday. The problem was our room stayed between 78-85 degrees for all 3 days/nights. After numerous trips and calls to the front desk, finally a maintenance man came to the room and worked on the unit, but the temperature remained in the 80s. We were told that the hotel was over booked and there was not a room available for my family. Our family included 3 adults and 4 children. The children ages were 1, 2, 5, and 9. They were so miserable that they do not want to return.