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Great Wolf Lodge

Great Wolf Lodge review: Services Offered

M
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12:25 pm UTC
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Me and my three kids (age 16yrs, 13yrs and 11yrs stayed at Great Wolf Lodge on August 17, 2023. When I checked in at 5:45pm I was told that the pool closed at 8pm. So by the time we got changed and to the pool the kids had less than 2 hours of swim time. This is a water park hotel and most hotels keep their pools open until 9pm or later. I was not told this when I made my reservation and I should have been told. When I questioned the pool close time the attendant said that yes the pool closes at 8pm and that there is a dance party at 8pm. We did go to this but honestly, that is for younger kids, not teens. This would have changed my mind on staying at Great Wolf Lodge. The rooms were ok. I did call down and requested extra blankets and we did not get them.

Desired outcome: I want some of my money returned. We did not get the service that we paid for nor were we told about it when I made my reservations.

Great Wolf Lodge response
Aug 29, 2023 11:48 pm UTC
Great Wolf Lodge customer support contacts
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Address

525 Junction Road, Suite 6000 South, Madison, WI, 53717, US

Website

www.greatwolf.com

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Hi, we're really sorry to hear this. Can you send us an email to guestrelations@greatwolf.com with your contact information, so that we can further look into this for you?
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    525 Junction Road, Suite 6000 South, Madison, Wisconsin, 53717, United States
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    Aug 09, 2026
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Great Wolf Lodge Category
Great Wolf Lodge is ranked 45 among 403 companies in the Travel and Vacations category