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Booked 5 rooms 3 months in advance for a family get together which involves our 4 kids and their spouse and 7 very small grandchildren. We point blank asked to have all rooms together and was told wouldn't be a problem it's automatic when booked together.
It was an opportunity for all the cousins to be together.
On check in at 1pm we found 2 rooms at one far end 3 at the other far end. When brought to the attention of check in they said they tried.
They only look into that the night before and we're unable to accommodate. But when pressed that you knew 3 months in advance... they said they never guarantee rooms together and they did there best the day before. Are rooms are standard rooms like most rooms... they said ?♀️ we tried
I'm awaiting hip replacement so getting from one end of the other building to the other is difficult
James Robinson
James. [protected]@esfox.com
Desired outcome: I'm sure rooms could have been shifted with some effort but they already had put the check in packages together . No attempt to make amends...
The complaint has been investigated and resolved to the customer's satisfaction.
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