I have been charged $16.99 for more than 2 years now. I called a year ago and after a long wait on the phone they said that I agreed to those charges when I purchased a ticket through spirit. I asked them to cancel my membership right away and they said they would cancel it but they didn't cancel it and kept making the charges to my account. They owe me now over $400.
Desired outcome: Refund of all the fees